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Return Authorization
Before sending any parts back to Polar/HealthFirst Corporation for return, repair
or warranty, you must arrange for Return of Materials Authorization. Credit card
information or Purchase Order with a completed Polar credit application must
accompany the part(s) being returned.
•
Call
505-344-9679
, to obtain a Polar Return for Repair Form.
•
You will be issued an
RMA number
.
•
Write this number on the address label
next to your return address. Be sure
to include the completed Polar Credit Application form.
•
Write down a brief description of the problem and your name and include it
in the box.
•
Also, please read the next paragraph on packing returns properly.
Packing Returns
It is very important to pack any item being returned to Polar/HealthFirst
properly. Most items are electronic and somewhat fragile, especially the
computer and monitor. Please follow these guidelines when returning any part to
Polar/HealthFirst:
•
For all items, pack in a corrugated box and pad with Styrofoam peanuts,
wadded papers or foam.
•
UPS and other commercial shippers may require double boxing electronic
components for insurance claims to be honored. Check with your shipping
agent for more information.
