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Troubleshooting
If an error message appears on the screen during normal operation, print the error
and fax to Polar/HealthFirst Corporation Technical Support at 505/344-1200. To
print a fax technical request form from TriFIT, go to Help and Technical
Support. Complete the form and click print. You can then fax this form for
quicker response to your question.
For additional technical support, check on the web at
http://www.healthfirstusa.com/support
On-Line Peripherals
PLATFORM
Platform is giving low or high readings
1.
Re-calibrate (Defaults/Calibration) being sure to follow the instructions on
the screen exactly.
2.
Use a person who has a known weight between 150 and 190lbs.
3.
Make sure the person
DOES NOT
step on the scale before it is zeroed. This
will cause the platform to be mis-calibrated.
4.
Make sure the person stands very still. Any movement from side to side will
cause a mis-calibration.
5.
Go to a test and perform an actual body weight with the same person that was
used to calibrate the scale. The weight should be within two pounds.
6.
If the weight is not within two pounds, re-calibrate and re-measure the body
weight.
7.
If the weight is still varying by more than two pounds, call the
Polar/HealthFirst Corporation Technical Support Line (505-344-9679).
8.
Write down any error codes, as this will be helpful in correcting the problem.
