If the possible solutions suggested below do not address your problem, please call our
Customer Service department at 1-800-763-8423 and we will do everything possible to help.
NOTE: Never run the pump without water flowing through the lines! This will cause pump failure.
IF THE PUMP IS NOT RUNNING
•
Check the wall outlet to assure there is power to the unit. If the battery pack option is
being used, make sure the battery is fully charged. Confirm that all power cords are
properly plugged in and seated.
IF THE THERAPY BLADDER IS NOT GETTING COLD
•
First: Is water flowing out of the top water return flow tube in the cooler?
If water is NOT flowing out the top water return flow tube or it is flowing weakly:
•
First: repeat steps outlined in “Setup and Usage” section (pages 1-4)
•
If the optional temperature control attachment has been purchased with the system:
Ensure that the temperature control knob is turned to maximum cold (“COLDEST”). Always
adjust the control knob to ensure there is a flow of water from the top water return flow tube.
•
Check the filter sponge and be sure it is clean and unobstructed. See instructions on page 4.
4. Cleaning and Extended Storage
Note: It is not possible to remove all of the water from the bladder, system and tubing;
therefore before extended storage follow these instructions.
(a) To clean the system after you have finished all of your cold therapy treatments and prior to
extended storage, fill the reservoir with water to the fill line and mix in 2 tablespoons of
liquid bleach.
(b) Connect the bladder to the system and turn the unit on.
(c) Allow the water and bleach mixture to circulate for 5 minutes. This will help keep the
system clean.
(d) Turn unit off and unplug the power supply.
(e) Carefully drain the water and bleach mixture out of the reservoir. Store in a cool dark place
leaving the lid slightly open. (Exposure to sunlight and extreme heat may damage hoses
and unit.)
(f) When reusing the unit after extended storage, remove the filter sponge from the pump
motor and clean or replace. Then fill the reservoir with clean water, connect the old bladder
and turn the pump on to circulate the water through the hose and bladder and flush the
remaining water mixture out of the system (use the old bladder pad for this procedure,
discard the bladder pad after cleaning is completed).
A new bladder pad should be
purchased when using the system after extended storage.
A new filter sponge and
bladder pad may be purchased from Polar Products Inc. Call 800.763.8423 or order on
our website at www.polarproducts.com
(g) Dispose water and refill the reservoir with fresh ice and water. Follow the operating
instructions in this manual before use.
(h) Before you use the unit, inspect hoses and new pad for any tears or breaks. Contact Polar
Products Inc. to purchase new therapy bladder pad and filter.
5
TROUBLESHOOTING GUIDE
