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PlexWriter 8/8/24U Installation and Users Manual

41

Appendix B: Technical Support

Store Plextor’s e-mail, web site, phone, and fax numbers in a convenient location.
Keep your drive’s serial number and a copy of your sales receipt handy as well.

If you experience a problem while installing or operating your PlexWriter drive,
please refer first to the relevant sections of this manual regarding setup and
installation (Chapters 1–3). If you do not uncover the solution there, please refer next
to the maintenance and troubleshooting chapter that begins on page 23. It contains
solutions to the most common types of problems fielded by our technical support
staff. You may also wish to refer to the Frequently Asked Questions (FAQ) section
of our web site to assist you in troubleshooting the problem on your own.

NOTE: We encourage you to go the Plextor web site (www.plextor.com) before
attempting to contact Technical Support. The answers to the most common questions
callers ask can be found quickly in the support area. Select PlexHelper for online
troubleshooting or FAQs for common questions.

If you have not been successful in your quest, our Technical Support Department
will help you solve problems that relate specifically to your PlexWriter drive. In
many cases, a problem that appears to be caused by your PlexWriter actually
originates in another part of your computer. In such instances, our technical support
staff will try to help you identify the part at fault and will refer you to the
manufacturer of that part for further assistance.

How to Contact Us

There are several ways for you to contact Plextor’s Technical Support Department:

•

Visit our web site (www.plextor.com) for answers to Frequently Asked
Questions.

•

Send us e-mail at [email protected], or send a fax to the attention of the
Technical Support Department at 303-708-0709. Include your telephone number
and the hours during which you can be reached. Be as detailed as possible in
describing your problem. Please include system configuration, hardware and
software, as well as versions of drivers used.

•

Call 800-886-3935 and select the technical support option.

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Содержание PlexWriter 8/8/24U

Страница 1: ...Record Your Serial Number For future reference record the serial number and the TLA code found on your drive s label in the space provided below TLA Firmware Revision Number Model PX S88TU External...

Страница 2: ...r Plextor Corp reserves the right to revise this manual and to make changes in its content without obligation to notify any person or organization of such revision or change This manual is copyrighted...

Страница 3: ...TION Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure The laser beam emitted from the optical pickup is invisibl...

Страница 4: ...This page intentionally left blank...

Страница 5: ...s 2000 XP or ME 8 If You Have Windows 98SE 9 Make Sure the Drive Is Recognized 9 If You Have a Macintosh 10 3 Installing and Using Software 11 Install Device Drivers Windows 98SE Only 11 Install Appli...

Страница 6: ...ions about Writing 35 Appendix A PlexWriter Specifications 37 Appendix B Technical Support 41 How to Contact Us 41 Before You E mail Log On FAX Call 42 Returns 42 Appendix C Helpful Contacts 43 Contac...

Страница 7: ...will be connected to our friendly helpful band of tech support engineers people who know their stuff What might seem like an uncooperative drive to you could very well be a 30 second fix to them But w...

Страница 8: ...o a CD in image mode that is to write an image of a CD to your hard disk you need 1 GB of free space Separate CD ROM drive If you want to copy another CD directly to the PlexWriter Operating system Wi...

Страница 9: ...and what they included inside the box Save Your Box Be sure to save the box after you have installed your PlexWriter drive The box and its packaging material were designed and drop tested to ensure y...

Страница 10: ...Blinks continually when reading or writing a disc Emergency eject hole Insert emergency eject stick paper clip or other thin rigid object to eject tray if automatic eject button does not work Turn OFF...

Страница 11: ...ies from CD to CD However not all CDs can be duplicated CDs created with packet writing software cannot be replicated with duplication software The packet writing technology used to create those discs...

Страница 12: ...rt dirty warped poorly balanced or cracked discs into the drive Do not clean discs using a circular motion Instead use a radial motion start at the center of the disc and proceed to the outer edge CAU...

Страница 13: ...iter 3 Turn the PlexWriter s power switch ON 4 Connect the USB cable from your PlexWriter 8 8 24U drive to the computer That s all there is to it We ll go over the procedure in more detail in the next...

Страница 14: ...e inside front cover of this manual If You Have Windows 2000 XP or ME If you have a computer with Windows 2000 Windows XP or Windows ME use the following procedure to install your PlexWriter USB drive...

Страница 15: ...r computer Manual Driver Installation If you have difficulty with the USB driver installation you can manually install the driver To install the USB driver manually 1 Use Windows Explorer to navigate...

Страница 16: ...devices or if it has a yellow diamond with an exclamation point contact our Technical Support group at 1 800 886 3935 or email us at support Plextor com We ll give you help troubleshooting your USB c...

Страница 17: ...acking up your hard disk or files capturing audio duplicating CDs and more If you purchased a retail version of the PlexWriter you ll find these applications in the SimpliCD and Roxio software Other a...

Страница 18: ...D RW disc Roxio includes packet writing software SimpliCD does not Mastering software Mastering software is used to create specific disc formats such as data audio video mixed mode etc Both SimpliCD a...

Страница 19: ...t can read from and write to a drive letter to copy files to a CD You can also recover files from damaged CDs and even repair CDs EasyCD Creator Lets you make your own CDs including music CDs that can...

Страница 20: ...Section 3 Installing and Using Software 14 PlexWriter 8 8 24U Installation and Users Manual This page intentionally left blank...

Страница 21: ...cs CD R Recordable CD You can record on these discs but only once You can also read them CD RW High speed ReWritable CD These discs support recording and re recording up to 1 000 times You can also re...

Страница 22: ...ush the eject button on the front panel The disc tray slides out in a few seconds 2 Pull the disc tray to open it all the way Figure 4 Opening the Disc Tray 3 Lay a blank CD in the tray label side up...

Страница 23: ...tray to close it NOTE Always close the tray by pressing the front of the drawer by hand in a smooth and secure manner To remove a disc from the tray 1 Push the eject button on the front panel 2 Pull...

Страница 24: ...Some permanent markers will damage the media Also do not press too hard when writing on the disc CAUTION We do not recommend placing self sticking CD R labels on the disc The weight of the label may...

Страница 25: ...n in Figure 7 You can control audio playback through software and adjust the volume with the volume control knob on the right side of the PlexWriter Figure 7 Playing Audio Using the Headphone Jack Sou...

Страница 26: ...W discs including the new high speed discs Advantages of BURN Proof Technology The PlexWriter 8 8 24U incorporates BURN Proof Buffer Under Run Proof technology which guarantees that you can write disc...

Страница 27: ...tarts writing in the same place once the data is available again The result is that your disc is written successfully What BURN Proof Means to You BURN Proof technology in your PlexWriter 8 8 24U mean...

Страница 28: ...Section 4 Using Your PlexWriter 22 PlexWriter 8 8 24U Installation and Users Manual This page intentionally left blank...

Страница 29: ...n My Computer 2 Right click on the icon for the PlexWriter drive and select Properties 3 Select the Details tab and view the drive s serial number Upgrading Firmware Plextor creates firmware revisions...

Страница 30: ...m You can also use these charts to help find problems that develop in existing installations Start here if you re a PC user If you have a Macintosh start with page 34 and come back here if you don t f...

Страница 31: ...Solutions Defective CD ROM CD R or CD RW disc A fingerprint contaminants or scratches on the disc s surface may prevent the drive from reading or writing data Clean the disc as detailed on page 18 Try...

Страница 32: ...y used to write to it Then close the session disc Excessive noise Excessive vibration Slow read performance CD is poorly balanced Poorly manufactured discs or discs with poorly distributed ink on labe...

Страница 33: ...N Proof and problems occur when writing reduce the load on CPU resources Some ways to do this are Log off from the network Don t use the mouse Disable the screensaver or power save mode Exit all other...

Страница 34: ...Plextor Supported media lists can be found on the Plextor web site at www plextor com Disc inserted upside down Reinsert the disc with the label right side up Defective CD R RW media CD R RW media may...

Страница 35: ...provided with the PlexWriter To use other types of authoring software contact the supplier and ensure the software supports the PlexWriter PX S88TU drive Supported software lists can also be found on...

Страница 36: ...50 MB 74 min type including lead in lead out and TOC data Use a different CD R RW media if capacity is insufficient on current media Using disc written on non Plextor CD R or CD RW drive Use CD R or C...

Страница 37: ...does not support BURN Proof and you have buffer underrun problems reduce the load on CPU resources Some ways to do this are Log off from the network Don t use the mouse Disable the screensaver or pow...

Страница 38: ...oftware If your software does not support BURN Proof copy the data to the computer s hard disk then record from the hard disk to the PlexWriter CD RW media is not High Speed CD RW Use High Speed CD RW...

Страница 39: ...low or muted Need sound board Sound board not properly configured Each sound board has a different setting for each input source including one for CD Audio Run your sound board s mixer program and ver...

Страница 40: ...D ROM CD R or CD RW device you will need additional software and device drivers that are not part of the Macintosh operating system You will need to purchase additional software Supported software lis...

Страница 41: ...com NOTE The current recommended media lists are matched to the current firmware revision of the drive So it s best to keep your Plextor drive s firmware up to date When can I use CD RW media CD RW me...

Страница 42: ...You do not have BURN Proof enabled in your software or your software does not support this feature Another application interrupts the writing process The write speed is set higher than the source dri...

Страница 43: ...l All are rewritable up to 1 000 times CD RW 4X 2X Mitsubishi Chemical Ricoh TDK All are rewritable up to 1 000 times Supported Media Supported Media Stamped CD Red Yellow Book compliant discs Support...

Страница 44: ...Write 8X CLV 1 2 MB s CD R high speed CD RW When connected to USB 2 0 host 4X CLV 600 KB sec CD R normal CD RW high speed CD RW 2X CLV 300 KB sec CD R normal CD RW Burst Read PIO Mode Mode 0 3 3 MB s...

Страница 45: ...DA Rapid blinking orange Writing to disc Blinks when power applied Disc Loading Auto CD Audio Controls Stop eject Side Panel Headphone Jack Stereo mini jack 0 8V 0 3V at 32 ohms Headphone Volume Cont...

Страница 46: ...ature 5 to 40 degrees Celsius Operating Humidity 20 to 80 non condensing Storage Temperature 40 to 60 degrees Celsius Storage Humidity 20 to 95 non condensing Dimensions and Weight Dimensions W H D ex...

Страница 47: ...llers ask can be found quickly in the support area Select PlexHelper for online troubleshooting or FAQs for common questions If you have not been successful in your quest our Technical Support Departm...

Страница 48: ...n P66PCI Powerstation ALR Evolution V Apple Macintosh Performa 575 etc The type of USB interface USB 1 1 USB 2 0 you use Brand name and model number of any other peripherals you have installed or conn...

Страница 49: ...e drivers www fwb com HyCD Inc 408 988 8282 408 988 8585 Windows UNIX CD R software www cdr com Goes to HyCD web site Oak Tech nology 408 737 0888 408 737 3838 SimpliCD www oaktech com Orange Micro 71...

Страница 50: ...w hp com Intel http intel com ASUSTeK Computer http www asus com tw GIGA BYTE http www giga byte com ABIT http www abit usa com Aopen http www aopen com EPOX http www epox com SOYO Computers http www...

Страница 51: ...l damages such as but not limited to damage or loss of property or equipment loss of profits or revenues cost of replacement goods or expense or inconvenience caused by service interruptions Under no...

Страница 52: ...Appendix D Warranty 46 PlexWriter 8 8 24U Installation and Users Manual This page intentionally left blank...

Страница 53: ...are and 12 reading from 20 writing to 20 CD RW media 15 35 37 cleaning disc 18 compact disc rewritable high speed logo 15 components contacts for 43 computer minimum 2 37 configuration Macintosh 2 min...

Страница 54: ...n 2 playing CD on 20 troubleshooting 34 maintenance 23 mastering software 5 12 media 15 care and handling 18 CD R 35 37 CD RW 35 37 firmware and 23 35 marking on 18 recommended 35 37 supported 37 memo...

Страница 55: ...s 27 drive does not operate Macintosh 34 drive does not respond 24 25 drive does not respond Macintosh 34 drive not recognized 24 general problems 24 low sound level 33 Macintosh installation 34 no au...

Страница 56: ...Index 50 PlexWriter 8 8 24U Installation and Users Manual This page intentionally left blank...

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