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Plextor’s Technical Support Department

There are three ways for you to contact Plextor’s Technical Support Department:

1) Call 800-886-3935 and select the technical support extension.

2) Send a fax to the attention of the Technical Support Department at 408-986-

1010. Include your telephone number and the hours during which you can
be reached. Be as detailed as possible in describing your problem. It typically
is useful if you also send a printout of your autoexec.bat and config.sys files.

3) Log on to our BBS (2400/9600/14.4/28.8/MNP, V.42bis) at 408-986-1569.

You will find a great deal of useful information and software on our BBS. It
includes:

Device drivers for various SCSI interface boards and soundboards
(available only to those who have purchased these boards directly
from Plextor).

Utilities to enhance the operation of your drive.

Discussions of various technical problems you might encounter,
with suggestions as to how you might fix or circumvent them.

In addition, you can upload questions you have about the installation or
operation of your 4PleX drive. A member of Plextor’s Technical Support staff
will respond to your question either by phone or modem.

Before You Call/FAX/Log On

Please gather as much of this information as possible:

The serial number of your CD-ROM drive (your serial number
can be found both on the warranty card that accompanied the
drive and on a label on the drive itself).

The name and model number of your SCSI interface board (e.g.,
Future Domain TMC-1610, Adaptec AHA-1515, Trantor T-130).

The version of the software device drivers that came with your
SCSI interface board (this typically is found on the label of the
floppy disk which contains the device drivers).

The version of the Windows|DOS|Mac|Novell|OS/2|Unix oper-
ating system you are using.

The brand name and model number of your computer (e.g., Dell
466/NP, Micron P66PCI Powerstation, ALR Evolution V, Apple
Performa 575).

CHAPTER 14 ---- Contacting Plextor’s Technical Support Department

64

  PX-43CH/PX-45CH OPERATION MANUAL

Содержание PL-MAN4

Страница 1: ...that relate specifically to your 4PleX drive In many cases a problem that appears to be caused by your CD ROM drive actually originates in another part of your computer In such instances our technica...

Страница 2: ...th suggestions as to how you might fix or circumvent them In addition you can upload questions you have about the installation or operation of your 4PleX drive A member of Plextor s Technical Support...

Страница 3: ...PHONE PHONE FAX BBS Adaptec 959 SCSI 408 945 8600 408 262 2533 408 945 7727 SCSI interface boards AMC 882 0587 206 882 0587 206 861 8391 Audio Cables Always 818 597 9595 818 598 0110 818 597 0275 SCSI...

Страница 4: ...sec Burst 4 MB sec Burst 4 MB sec Access Speeds 1 3 stroke Random Access Random Seek 235 ms 235 ms 220 ms 220 ms 150 ms 150 ms Data Buffer 1 MB 1 MB Optical Pickup Laser Slide Mechanism Spindle Motor...

Страница 5: ...t Block Eject DIP Switch Auto Parity Test Block Eject Rotary Switch SCSI ID Environmental Conditions Operating Temperature 5 to 40 degrees Celsius 5 to 40 degrees Celsius Humidity 20 to 80 20 to 80 No...

Страница 6: ...In addition to CD ROM drives Plextor also sells under its own label professional audio equipment used by radio stations high speed printing presses and a CD encoding system developed by SKC that can p...

Страница 7: ...ect special or conse quential damages such as but not limited to damage or loss of property or equipment loss of profits or revenues cost of replacement goods or expense or inconvenience caused by ser...

Страница 8: ...408 986 1010 BBS 408 986 1569 Toll Free 800 886 3935 PLEXTOR Japan Ueno YHK Building 7th Floor 7 6 Ueno 7 chome Taito ku Tokyo 110 Phone 81 3 3847 8281 FAX 81 3 3847 8288 PLEXTOR Europe Excelsiorlaan...

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