background image

Appendix B: Technical Support 

56

  PlexWriter 24/10/40A Operations Manual 

Before You E-mail/Log On/FAX/Call 

Please gather as much of the following information as possible before contacting us. 

• 

The serial number and TLA number of your PlexWriter. Your serial number can 
be found both on the warranty card that accompanied the drive and on a label on 
the drive itself. The TLA number appears both on the drive label and on a sticker 
at the rear of internal drives. 

 

• 

The version of Plextor Manager you are using, if applicable. 

 

• 

The latest version of firmware you loaded onto the drive, if applicable. 

 

• 

The version of the Windows, Mac, or UNIX operating system you are using. 

 

• 

The brand name and model number of your computer (e.g., Dell 466/NP, Micron 
P66PCI Powerstation, ALR Evolution V, Apple Macintosh, Performa 575, etc.). 

 

• 

The type of VGA, Super VGA, or other graphics board you use. 

 

• 

Brand name and model number of any other peripherals you have installed or 
connected to your computer (e.g., CD-ROM, scanner, fax board, network board). 

Returns 

You must receive an RMA (Returned Materials Authorization) number before any 
Plextor drive can be returned for repair or replacement. Any drive sent to Plextor 
without an RMA number will not be accepted.  
 
You can contact our RMA Department and request an RMA number and RMA 
forms at [email protected], or by fax at or 303.708.0709. Forms are also 
available on Plextor’s web site, in the Support/Warranty section. 
 
Drives must be sent postage prepaid. We recommend that you insure your shipment, 
as Plextor cannot be held responsible for any damage that may occur during 
shipment.  
 

Содержание 241040 ATAPI

Страница 1: ...iate the confidence you have shown in us Our goal is to put you and keep you on the leading edge of CD technology To get you there we first have to help you install your PlexWriter drive properly and...

Страница 2: ...TION Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure The laser beam emitted from the optical pickup is invisibl...

Страница 3: ...ion 9 Determine Your Existing IDE Configuration 10 Set the Drive s Mode Jumper 11 Changing the Mode Jumper on Your Internal PlexWriter Drive 11 Select an IDE Configuration 12 About Cable Select 15 Ide...

Страница 4: ...e DMA 35 Troubleshooting 37 Troubleshooting General 37 Troubleshooting Read 39 Troubleshooting Audio 41 Troubleshooting Writing Discs 42 Troubleshooting for Macintosh Users 48 6 Frequently Asked Quest...

Страница 5: ...very well be a 30 second fix to them But we will never know unless you contact us Meet Your PlexWriter 24 10 40A The PlexWriter 24 10 40A is a CD ReWritable drive that provides professional quality CD...

Страница 6: ...this up What You Can Do with the PlexWriter 24 10 40A Just look at some of the things you can do with your PlexWriter 24 10 40A Record data or audio onto writable or rewritable CD media Play music CDs...

Страница 7: ...pre installed some or all of the items above may have been installed and may not be separately available See Appendix C for locations to purchase additional or replacement accessories Save Your Box B...

Страница 8: ...o tray drawer Headphone jack Stereo mini jack for headphones and powered speakers Volume control Controls volume of headphone jack LED indicator Illuminated green when power is on and a disc in the dr...

Страница 9: ...d that supports Sony Philips digital interface SPDIF or Digital_In Analog audio output connector Outputs analog stereo signal Use to connect to sound board or audio amplifier Use standard MPC 3 type 4...

Страница 10: ...ction on your computer or use copy and paste to place files on the CD R or CD RW disc This type of software turns your CD R RW disc into a giant floppy An example of such software is DirectCD Duplicat...

Страница 11: ...t attempt to open the drive and service it yourself Removing the cover may expose you to harmful electrical voltages or the laser beam For your safety entrust service to Plextor authorized service per...

Страница 12: ...Section 1 Getting Started 8 PlexWriter 24 10 40A Operations Manual This page intentionally left blank...

Страница 13: ...ves loosening or removing several screws on the back panel of your computer and sliding off the cover See Figure 3 for an example QuickStart Installation For Experienced PC Users Only If you ve instal...

Страница 14: ...ated by the position of jumpers on the back of the drive This is also true for the Cable Select bus If there are two IDE ports one is for the primary IDE bus and the other is for the secondary bus Bef...

Страница 15: ...Changing the Mode Jumper on Your Internal PlexWriter Drive As shown in Figure 4 the PlexWriter drive arrives from the factory with its mode jumper set to Master A function is ON if the jumper is insta...

Страница 16: ...cally Do not connect one pin switch to another by installing the jumper lengthwise horizontally Doing so could result in damage to the drive Select an IDE Configuration Set the jumper according to the...

Страница 17: ...configuration and performance will make a big difference Depending on how fast the CD ROM drive can stream data to the PlexWriter it may not be fast enough to constantly have the buffer full In this c...

Страница 18: ...to Master and connect the PlexWriter as Master to secondary IDE port Figure 7 How to Install the PlexWriter If Your Computer Is Originally Set Up in Configuration B Before PlexWriter Installation How...

Страница 19: ...to Install the PlexWriter If Your Computer Is Originally Set Up in Configuration D About Cable Select The Cable Select jumper position sets the PlexWriter drive to use the CSEL signal from the IDE in...

Страница 20: ...Mode 2 33 3 MB s This setting should work in most cases so you don t have to do anything more With some personal computers the computer may hang or crash with the PlexWriter set to the default Ultra...

Страница 21: ...attaching peripherals such as a hard disk CD ROM drive or a PlexWriter drive You may need to install another IDE ribbon cable in your computer You can use the extra IDE cable supplied with your PlexW...

Страница 22: ...uters you may have to remove screws that hold the panel in place Figure 12 Removing the Cover Panel from a Bay 4 Determine if you must install mounting rails on the sides of your drive To do so insert...

Страница 23: ...r end of the IDE ribbon cable to the connector on the motherboard Figure 14 Connecting the IDE Ribbon Cable CAUTION It is easy to accidentally plug your IDE ribbon cable upside down into both your dri...

Страница 24: ...f it has extra connectors on it If so you can plug one of these into the power connector found on the rear panel of the PlexWriter Figure 15 Cable Connections for an Internal IDE PlexWriter Drive 10 C...

Страница 25: ...it was provided with your drive an audio cable is not necessary Plextor Manager 2000 s player MVP 2000 plays Audio CDs digitally eliminating the need for an analog cable connection Plextor Manager 200...

Страница 26: ...ry IDE bus If the IDE interface is disabled on your computer you will need to enable it If a Master or Slave device is set to disable or none or a similar designation change it as appropriate to enabl...

Страница 27: ...the Properties button and select the Settings tab You will see the drive properties for the PlexWriter 3 Ensure the DMA box is checked ON 4 Click on OK button and then click the Close button to exit t...

Страница 28: ...pand the options 5 Under IDE ATA ATAPI Controllers double click on the listing to bring up the property dialog box for the Primary IDE channel 6 Click on the Advanced settings tab 7 If available set T...

Страница 29: ...In Windows your PlexWriter acts as a CD ROM Drive for purposes of installation and setup In some cases you will need to install additional software to make use of all of the features of the PlexWriter...

Страница 30: ...nd digital audio file formats Rip the finest quality audio using digital audio extraction at high speed Need to make a duplicate CD A simple mouse click and you re done Control every aspect of the dri...

Страница 31: ...floppy drive You can drag and drop files straight to a CD R or CD RW disc Mastering software In conjunction with your PlexWriter drive mastering software lets you create discs in specific formats suc...

Страница 32: ...Section 3 Installing and Using Software 28 PlexWriter 24 10 40A Operations Manual This page intentionally left blank...

Страница 33: ...discs CD R Recordable CD You can record on these discs but only once You can also read them CD RW High speed ReWritable CD These discs support recording and re recording up to 1 000 times You can also...

Страница 34: ...of the mechanism and your CDs Handling CD Media Take care when handling blank CD R and CD RW media Dust scratches and fingerprints on either side of the disc can cause write errors during recording W...

Страница 35: ...at all times to prevent them from becoming dirty or damaged Playing Audio CDs In order to listen to an audio CD connect an audio cable to the analog audio connector on the rear of the drive and connec...

Страница 36: ...sten to music through headphones or self powered speakers NOTE The volume control on the front panel of your drive adjusts only the sound level of the headphone jack It has no impact on the volume lev...

Страница 37: ...isc the disc needs a constant steady flow of data to make a successful write If this flow is interrupted you wind up with a disc that is unusable You ve just created a coaster for your table To preven...

Страница 38: ...PlexWriter 24 10 40A means you can safely use your computer for other things while you re writing to a CD R or CD RW disc It reduces the dreaded coaster effect and lets you multitask freely and easil...

Страница 39: ...PlexWriter drive However we advise that our customers always update drives with the latest available firmware Before troubleshooting a possible problem with your drive please make sure to visit our w...

Страница 40: ...v40 utility 1 0 0 1 nt4 en us dmachcki exe 2 Once the file is downloaded double click it to execute the program The program runs a short diagnosis of your system then creates another program called dm...

Страница 41: ...DMA 2 and this setting should work in most cases However if the computer hangs or crashes change the PlexWriter to DMA Mode 2 by installing the DMA jumper across the two pins See Figure 2 on page 5 Sy...

Страница 42: ...d Connect a different power cable to PlexWriter Symptoms PlexWriter does not respond lights or eject button Possible Cause 1 No power Solution 1 Ensure the power cable is connected securely to the Ple...

Страница 43: ...y a different disc Possible Cause 3 Bad connection between the PlexWriter drive and the motherboard Solution 3 Inspect the IDE cable and drive for recessed broken or bent pins Inspect the IDE ribbon c...

Страница 44: ...a CD R disc and does not have a Table of Contents Solution 3 Place this disc back into PlexWriter and use the same software originally used to write to it Then close the session disc Symptoms Excessiv...

Страница 45: ...w or muted Need sound board Need audio cable connection Sound board not properly configured Solution Each sound board has a different setting for each input source including one for CD Audio Run your...

Страница 46: ...he software supports the PX W2410TA CD RW drive Supported software lists can also be found on the Plextor web site at www plextor com Possible Cause 2 CD R or CD RW media is not supported Solution 2 U...

Страница 47: ...is enabled and set properly in motherboard s BIOS See Make Sure the Drive Is Recognized on page 22 for more details Possible Cause 4 Jumper conflict Solution 4 Check jumper for the PlexWriter drive a...

Страница 48: ...URN Proof in the recording software Some software packages such as Adaptec s Easy CD Creator 4 02 have BURN Proof support for the PlexWriter drive permanently on while other software allows the user t...

Страница 49: ...the primary bus and PlexWriter as the only device on the secondary bus Master Possible Cause 5 PlexWriter and hard disk are connected on the same cable Solution 5 If necessary enable BURN Proof in the...

Страница 50: ...to use same drive to add more data to CD R or CD RW disc Symptoms Cannot write at higher speeds such as 24X and 16X Possible Cause 1 Using poor quality media Solution 1 Use the CD R RW media recommend...

Страница 51: ...tware other than that bundled with the PlexWriter Solution 5 To use other types of authoring software contact the supplier and ensure the software supports the PX W2410TA CD RW drive Supported softwar...

Страница 52: ...R or CD RW device you will need additional software and device drivers that are not part of the Macintosh operating system Solution You will need to purchase additional software Supported software li...

Страница 53: ...eaders installed UDF readers are available from software companies that develop packet writing software With CD RW media you can Use as if it were a large capacity floppy disc Transport files to and f...

Страница 54: ...Proof enabled in your software or your software does not support this feature Another application interrupts the writing process The write speed is set higher than the source drive can supply data The...

Страница 55: ...e 24X write speed Plextor recommends using certified 24X media available from the following companies Taiyo Yuden Ricoh Mitsui Chemicals Note For the latest updated list of certified 24X media see Ple...

Страница 56: ...ined Read 17X 40X CAV 2 6 6 0 MB sec Stamp CD R 14X 32X CAV 2 08 4 8 MB sec Stamp CD R CD RW 10 4X 24X CAV 1 56 3 6 MB sec CD RW 8X CLV 1 2 MB sec Stamp CD R CD RW 4X CLV 600 KB sec Stamp CD R CD RW C...

Страница 57: ...le to read Maximum 15 sec Average 13 sec Disc Ejection Time 3 sec Data Buffer 4 MB Spindle Motor Brushless Error Rate Mode 1 1 Block 10 12 Bits Mode 2 1 Block 10 9 Bits Average Front Panel Eject Eject...

Страница 58: ...g output Molex connector L G G R MPC3 standard Digital Audio Output Digital audio output for input to SPDIF or Digital_In input Mode Jumper Master Slave Cable Select DMA Jumper No jumper Ultra DMA Mod...

Страница 59: ...ns callers ask can be found quickly in the support area Select PlexHelper for online troubleshooting or FAQs for common questions If you have not been successful in your quest our Technical Support De...

Страница 60: ...your computer e g Dell 466 NP Micron P66PCI Powerstation ALR Evolution V Apple Macintosh Performa 575 etc The type of VGA Super VGA or other graphics board you use Brand name and model number of any...

Страница 61: ...h 408 988 8282 408 988 8585 Windows UNIX CD R software www cdr com Goes to HyCD web site SONICblue Formerly Diamond 800 468 5846 541 967 2485 Sound boards www diamondmm com FWB 408 969 8620 408 969 86...

Страница 62: ...com Intel http intel com ASUSTeK Computer http www asus com tw GIGA BYTE http www giga byte com ABIT http www abit usa com Aopen http www aopen com EPOX http www epox com SOYO Computers http www soyou...

Страница 63: ...nections 20 cable select 15 identifying 16 master 16 setting mode jumper 11 CD playing on Macintosh 32 reading 1 writing 1 49 CD Res Q 26 ordering 26 CD audio 31 controls 53 error messages 39 CD Copie...

Страница 64: ...DMA jumper 5 16 54 setting 37 drive installing 16 recognizing in Windows 22 duplication software 6 DVD using as audio source 50 E eject button 53 ejection time 53 emergency eject hole 4 enabling DMA 2...

Страница 65: ...s 7 primary IDE port 10 Q QuickStart installation 9 R rails 18 19 RAM minimum 2 51 read specification 52 reading a CD 1 rear panel connectors and jumpers 5 54 recognizing the drive in Windows 22 recor...

Страница 66: ...8 39 drive not recognized 37 drive not responding Macintosh 48 general problems 37 low sound level 41 Macintosh installation 48 no audio 41 noise 40 read errors 39 reads only last session 41 slow read...

Страница 67: ...PlexWriter 24 10 40A Operations Manual 63 Notes...

Страница 68: ...Notes 64 PlexWriter 24 10 40A Operations Manual...

Страница 69: ...Notes PlexWriter 24 10 40A Operations Manual 65...

Страница 70: ...Notes 66 PlexWriter 24 10 40A Operations Manual...

Страница 71: ...Notes PlexWriter 24 10 40A Operations Manual 67...

Страница 72: ...Notes 68 PlexWriter 24 10 40A Operations Manual...

Отзывы: