PLANET IPInstaller program
cannot find the device.
z
Re-power the device if cannot find the unit within 1 minutes.
z
Do not connect device over a router. IPInstaller program cannot
detect device over a router.
z
If IP address is not assigned to the PC which is running
IPInstaller program, then the program cannot find device. Make
sure that IP address is assigned to the PC properly.
z
Antivirus software on the PC might interfere with the setup
program. Disable the firewall of the antivirus software during the
setting up of this device.
z
Check the firewall setting of your PC or Notebook.
Internet Explorer does not seem to
work well with the device
Make sure that your Internet Explorer is version 6.0 or later. If you
are experiencing problems, try upgrading to the latest version of
Microsoft’s Internet Explorer from the Microsoft webpage.
PLANET IPInstaller program fails
to save the network parameters.
Network may have trouble. Confirm the parameters and connections
of the device.
UPnP NAT Traversal
Cannot work with NAT router
Maybe NAT router does not support UPnP function. Please check
user’s manual of router and turn on UPnP function.
Some IP cameras are working but
others failed
Maybe too many Internet Cameras have been installed on the LAN,
and then NAT router is out of resource to support more cameras.
You can turn off and on NAT router to clear out of date information
inside router.
Access this device
Cannot access the login page and
other web pages of the Network
Camera from Internet Explorer
z
Maybe the IP Address of the Internet Camera is already being
used by another device or computer. To confirm this possible
problem, disconnect the Network Camera from the network first,
and then run the PING utility to check it out.
z
Maybe due to the network cable. Try correcting your network
cable and configuration. Test the network interface by connecting
a local computer to the Network Camera via a crossover cable.
z
Make sure the Internet connection and setting is ok.
z
Make sure that entering the IP address of Internet Explorer is
correct. If the Internet Camera has a dynamic address, it may
have changed since you last checked it.
z
Network congestion may prevent the web page appearing
quickly. Wait for a while.
The IP address and Subnet Mask of the PC and Network Camera
must be in the same class of the private IP address on the LAN.
z
Make sure the http port used by the Network Camera, default=80,
is forward to the Network Camera’s private IP address.
73
