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720p SIP Vandalproof Door Phone with PoE 

HDP-1160PT

 

59 

Appendix A: 

Troubleshootings 

If the following fixes cannot troubleshoot your problems, contact the supplier where the purchase is made or 

PLANET technical support team.   

 

Get device system information 

Users can obtain information through the [System] >> [Information] option on the device webpage. The 

following information will be provided: 

Device information (model, software and hardware version), Internet Information, etc. 

 

Reboot device 

The user can restart the device through the webpage -- click [

System

] >> [

Tools

] >> [

Reboot Phone

] and 

click the [

Reboot

] button, or directly unplug the power to restart the device. 

 

Device factory reset 

Restoring the factory settings will delete all configuration, database and configuration files on the device and 

the device will be restored to the factory default state.   

To restore the factory settings, you need to log in to the webpage [

System

] >> [

Configuration

], and click the 

[

Reset

] button. 

 

Netowork Packets Capture 

In order to obtain the data packet of the device, the user needs to log in to the webpage of the device, open 

the webpage [

System

] >> [

Tools

], and click the [

Start

] option in the "Network Packets Capture". A message 

will pop up asking the user to save the captured file. At this time, the user can perform related operations, 

such as starting/deactivating the line or making a call, and clicking the [

Stop

] button on the webpage after 

completion. Network packets during the device are saved in a file.   

Common Problematic Cases 

 

Problematic Case 

Solution 

Device could not boot up 

1. If the device enters "POST mode" (the SIP/NET and function button 

indicators are always on), the device system is damaged. Please contact 

your local technical support to help you restore your equipment system. 

2. If the device enters "POST mode" (the SIP/NET and function button 

indicators are always on), the device system is damaged. Please contact 

your local technical support to help you restore your equipment system. 

Device could not register 

according to a service provider 

1. Please check if the device is connected to the network. The network 

cable must be connected to the 

  [Network] interface instead of 

the

  [Computer] interface. 

Содержание HDP-1160PT

Страница 1: ...720p SIP Vandalproof Door Phone with PoE HDP 1160PT 1 720p SIP Vandalproof Door Phone with PoE HDP 1160PT ...

Страница 2: ...unication Commission FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in acc...

Страница 3: ...hock and static electricity when working with electrical equipment All guidelines of this and of the computer manufacture must therefore be allowed at all times to ensure the safe use of the equipment CE Mark Warning This is a Class B product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures WEEE Regulation To avoid...

Страница 4: ...er 3 Web based Management 17 3 1 Introduction 17 3 2 Web Configuration 17 3 3 SIP Configuration 17 Chapter 4 Basic Function 19 4 1 Making Calls 19 4 2 Answering Calls 19 4 3 End of the Call 19 4 4 Auto Answering 20 4 5 DND 21 4 6 Call Waiting 22 Chapter 5 Advanced Function 24 5 1 System 24 5 1 1 Information 24 5 1 2 Account 25 5 1 3 Configurations 26 5 1 4 Upgrade 27 5 1 5 Auto Provision 27 5 1 6 ...

Страница 5: ...c Settings 41 5 4 Intercom Settings 42 5 4 1 Features 42 5 4 2 Audio 44 5 4 3 Video 45 5 4 4 MCAST 49 5 4 5 Action URL 50 5 4 6 Time Date 51 5 5 Security Settings 53 5 6 Function Keys 55 Appendix A Troubleshootings 59 Appendix B How to use ICF 1800 to open door via DTMF code 61 ...

Страница 6: ...tion and voice of the visitor can be clearly seen and heard once the visitor press the call button of the door phone The HDP 1160PT works like an intercom As its name implies it is vandalproof and has a video feature It supports the standard IETF SIP protocol and ONVIF protocol for easy operation and interfaces with the VoIP and IP surveillance world in an instant it connects you with It delivers ...

Страница 7: ...s door lock or door sensors When the visitors press the call button at your door you can press the unlock button on your mobile phone or PLANET VTS 700P 7 inch SIP Indoor Touch Screen PoE Video Intercom to open the door for your visitors A Door Guard for Extreme Conditions The HDP 1160PT is an extremely durable IP intercom that can withstand even the most demanding conditions Its Industrial design...

Страница 8: ...on shown in the diagram below thus guaranteeing the best in class sound quality Standard Protocol Compliance The HDP 1160PT supports IETF Session Initiation Protocol 2 0 RFC 3261 and ONVIF protocol for easy integration with general voice over IP system and video management system The IP PBX NVR device is able to broadly interoperate with equipment provided by VoIP IP surveillance infrastructure pr...

Страница 9: ...720p SIP Vandalproof Door Phone with PoE HDP 1160PT 9 ...

Страница 10: ...711a u G 723 1 G 726 32K G 729AB Wideband Codec G 722 DTMF In band Out of Band DTMF RFC2833 and SIP INFO Audio Output Full duplex Acoustic Echo Canceller AEC a tail length of 96ms in hands free mode Audio Features Voice Activity Detection VAD Comfort Noise Generation CNG Background Noise Estimation BNE Packet Loss Concealment PLC Dynamic Adaptive Litter Buffer up to 300ms Protocol and Security Pro...

Страница 11: ...Firmware Upgrade Syslog General Keypad 1 DSS button speed dial button Power Requirements Power over Ethernet IEEE 802 3af at class 2 and DC12V Net Weight 1015g Dimensions W x D x H 195 x 120 x 34 mm Emission CE FCC Connectors 1 10 100Mbps Ethernet RJ45 1 audio output interface 1 recording output interface 2 short circuit input interfaces 2 relays Max DC30V 1A AC125V 0 5A 2 indoor magnetic switches...

Страница 12: ...10 outdoor housing for rigorous environment 2 CMOS Sensor Video signal acquisition and transmission 3 IR LED Emits infrared light to provide light source in dark places 3 Speaker The door phone has a built in speaker for convenient communication and alert use 4 DSS Key Speed dial button For speed dial multicast intercom IP broadcast and other functions 5 Mic The door phone has a built in microphon...

Страница 13: ...c The connection is as follows Number Description Wiring port description example above 1 Ethernet interface Standard RJ45 interface 10 100M adaptive it is recommended to use Cat 5e cable 2 Power interface 12V 1A input Left positive Right grounded 3 5 Two groups of short circuit input detection interfaces For connecting switches infrared probes door magnets vibration sensors and other input device...

Страница 14: ...l be noise Left grounded Right recording output 10 External active speaker interface External active speakers for audio power amplification One is the audio signal line and the other is the ground line Please be sure to ground the line otherwise there will be noise Left grounded Right external active speaker The HDP 1160PT requires either IEEE 802 3af at PoE or DC power from the power connector Po...

Страница 15: ...es on the wall with a pencil C Drill the marked four holes place the back cover on the wall and slightly hammer the plastic anchors through the four holes D Get the power cord and network cable connected and secure it tightly with the screws A B C D Wall Mounting Steps of HDP 1160PT Caution While drilling or fixing the HDP 1160PT hold it tight or else it may drop that may accidentally hurt the ins...

Страница 16: ... and find the IP address Method 2 Press and hold the DSS key for 10 seconds When the speaker beeps rapidly press the DSS key again quickly When the beep stops the intercom will report the IP address by voice Default Setting Default IP Address 172 16 0 1 Default Web Port 80 Default Login User Name admin Default Login Password 123 Report IP address Hold the DSS key for 10 seconds to report IP addres...

Страница 17: ...phone can be configured with your Web browser Before configuring please make sure your PC is in the same IP segment as the door phone 3 2 Web Configuration The login username and password are admin and 123 respectively Enter admin for user name and 123 for password to access interface 3 3 SIP Configuration At least one SIP line should be configured properly to enable the telephony service The line...

Страница 18: ...ge by entering the correct information such as phone number authentication name password SIP server address server port etc which are provided by the SIP server administrator Web interface After logging into the phone page enter Line SIP and select SIP1 SIP2 for configuration click apply to complete registration after configuration as shown below ...

Страница 19: ...ls After setting up the automatic answer and the automatic answer time you will hear the ringing bell within the set time and the call will be automatically answered after the timeout When canceling automatic answering the call will not be automatically answered after the timeout 4 3 End of the Call You can hang up the call through the Release key you can set the function key as the Release key or...

Страница 20: ...r Intercom Settings Features Enable auto answer set mode and auto answer time and click submit Auto Answering Field Name Description Auto Answer Mode Disable Turn off the automatic answer function the call will not time out to answer automatically Line 1 Line 1 has an automatic call timeout Line 2 Line 2 has an automatic call timeout Line 1 Line 2 Line 1 and line 2 have an automatic call timeout L...

Страница 21: ...ure on the device s web page to reject incoming calls including call waiting Do not disturb can be set by the SIP line respectively on off Turn on off all lines of the device without interruption by the following methods Web interface enter Intercom Settings Features set the DND Mode to Phone and Enable DND Turn on off the interruption for the specific line of the device as follows Web interface e...

Страница 22: ...720p SIP Vandalproof Door Phone with PoE HDP 1160PT 22 4 6 Call Waiting Web interface enter Intercom Settings Features enable disable call waiting enable disable call waiting tone ...

Страница 23: ...ng New calls can be accepted during a call Disable Call Waiting New calls will be automatically rejected and a busy signal will be prompted Enable Call Waiting Tone When you receive a new call on the line the device will beep Users can enable disable call waiting in the device interface and the web interface ...

Страница 24: ...stem information of the device in this page including Model Hardware Version Software Version Uptime Last uptime MEMinfo System Time And summarization of network status Network Mode MAC Address IP Subnet Mask Default Gateway Besides summarization of SIP account status SIP User SIP account status Registered Unapplied Trying Timeout ...

Страница 25: ...hone with PoE HDP 1160PT 25 5 1 2 Account On this page the user can change the password for the login page Users with administrator rights can also add or delete users manage users and set permissions and passwords for new users ...

Страница 26: ...ions Field Name Description Export Configurations Right click to select target save as that is to download the device s configuration file suffix txt note profile export requires administrator privileges Import Configurations The device will restart automatically after successful import and the configuration will take effect after restart Reset Phone The phone data will be cleared including config...

Страница 27: ...e the device will automatically restart and update to the new version Click Select select the version and then click Upgrade 5 1 5 Auto Provision The HDP 1160PT supports SIP PnP DHCP options static provision and TR069 If all of the 4 methods are enabled the priority from high to low is shown below PNP DHCP TR069 Static Provisioning Transferring protocols FTP TFTP HTTP and HTTPS ...

Страница 28: ...TPS If this is blank the phone will use anonymous Authentication Password Password for configuration server Used for FTP HTTP HTTPS Configuration File Encryption Key Encryption key for the configuration file General Configuration File Encryption Key Encryption key for common configuration file Download Fail Check Times The default value is 5 If the download configuration fails it will be downloade...

Страница 29: ... The file format supports CFG TXT XML Protocol Type FTP TFTP HTTP and HTTPS Update Interval Configuration file updates interval time As default it is 1 meaning phone will check the update every 1 hour Update Mode Provision Mode 1 Disabled 2 Update after reboot 3 Update after interval TR069 Settings Enable TR069 Enable TR069 after selection Enable TR069 Warning Tone If TR069 is enabled there will b...

Страница 30: ... 6 FDMS FDMS Field Name Description Community Name Name of equipment installation community Building Number Name of equipment installation building Room Number Equipment installation room name 5 1 7 Tools This page gives the user the tools to solve the problem ...

Страница 31: ...ANET technical support Network Packets Capture It generates a network packet file via start stop automatically and the file can be analyzed by PLANET technical support Auto Reboot Setting Reboot Mode It will not restart at set time after disabled Fixed Time In the range of 0 24 h restart will be conducted at the setting point every day after the setting is completed Uptime Set the maximum length t...

Страница 32: ...nfigure network connection types and parameters Basic Field Name Description Network Status IP The current IP address of the equipment Subnet Mask The current Subnet Mask Default Gateway The current Gateway IP address MAC The MAC address of the equipment MAC Time Stamp Get the MAC address of time ...

Страница 33: ...he new IP to connect to the device 3 If the system uses DHCP to obtain IP at startup and the network address of the DHCP Server is the same as the network address of the system LAN then after the system obtains the DHCP IP it will add 1 to the last bit of the network address of LAN and modify the IP address segment of the DHCP Server of LAN If the DHCP access is reconnected to the WAN after the sy...

Страница 34: ... web portal L2TP To establish a L2TP connection users should log in to the device web portal open webpage Network VPN In VPN Mode check the Enable VPN option and select L2TP then fill in the L2TP server address Authentication Username and Authentication Password in the L2TP section Press Apply then the device will try to connect to the L2TP server When the VPN connection is established the VPN IP ...

Страница 35: ...onfiguration files from the OpenVPN hosting provider and name them as follows OpenVPN Configuration file client ovpn CA Root Certification ca crt Client Certification client crt Client Key client key User can upload these files to the device in the web page Network VPN select OpenVPN Files Then user should check Enable VPN and select OpenVPN in VPN Mode and click Apply to enable OpenVPN connection...

Страница 36: ... network segments to add When deleting select the initial IP of the network segment to be deleted from the drop down menu and then click Delete to take effect Enable web page filtering Configure enable disable web page access filtering Click the apply button to take effect If the device you are accessing is in the same network segment as the phone please do not configure the filter segment of the ...

Страница 37: ...720p SIP Vandalproof Door Phone with PoE HDP 1160PT 37 5 3 Line 5 3 1 SIP Configure the service configuration for the wire on this page ...

Страница 38: ...ce account Authentication Password Enter the authentication password of the service account Activate Whether the service of the line should be activated SIP Proxy Server Address Enter the IP or FQDN address of the SIP proxy server SIP Proxy Server Port Enter the SIP proxy server port default is 5060 Outbound Proxy Address Enter the IP or FQDN address of outbound proxy server provided by the servic...

Страница 39: ...c in response to an incoming call request Ring Type Set the ring tone type for the line Conference Type Set the type of call conference Local set up call conference by the device itself maximum supports two remote parties Server set up call conference by dialing to a conference room on the server Server Conference Number Set the conference room number when conference type is set to be Server Trans...

Страница 40: ...SCA Shared Call Appearance Enable DNS SRV Set the line to use DNS SRV which will resolve the FQDN in proxy server into a service list Keep Alive Type Set the line to use dummy UDP or SIP OPTION packet to keep NAT pinhole opened Keep Alive Interval Set the keep alive packet transmitting interval Enable Session Timer Set the line to enable call ending by session timer refreshment The call session wi...

Страница 41: ...s strip Mac fields Register with the Mac field When enabled register the message ribbon Mac field 5 3 2 Basic Settings A STUN server allows a phone in a private network to know its public IP and port as well as the type of NAT being used The equipment can then use this information to register itself to a SIP server so that it can make and receive calls while in a private network ...

Страница 42: ... interval of SIP REGISTRATION when registration failed Enable Strict UA Match Enable or disable Strict UA Match STUN Settings Server Address STUN Server IP address Server Port STUN Server Port Default is 3478 Binding Period STUN blinding period STUN packets are sent at this interval to keep the NAT mapping active SIP Waiting Time Waiting time for SIP This will vary depending on the network 5 4 Int...

Страница 43: ...intaining the call Enable Call Waiting Tone The default value is enabled When enabled the call waiting tone can be heard while waiting for a call If this function is turned off when waiting for a call the beep will not be heard Enable Intercom Mute If enabled mute incoming calls during an intercom call Enable Intercom Ringing If enabled play intercom ring tone to alert to an intercom call Enable A...

Страница 44: ... If this item is selected the device will reject any incoming calls and the caller will remind the device not to use but the local exhalation will not be affected 5 4 2 Audio Audio Field Name Description Audio Settings Codec Setting Select enabled or disabled audio codec G 711A U G 722 G 723 G 729 G 726 16 G726 24 G726 32 G 726 40 ILBC AMR AMR WB opus ...

Страница 45: ...can choose G 722 Timestamps for 160 20ms or 320 20ms G 723 1 Bit Rate You can choose G 723 1 Bit Rate of 5 3 kb s or 6 3 kb s Speakerphone Volume Set the hands free volume to 1 9 MIC Input Volume Set the microphone volume to 1 9 Broadcast Output Volume Set the broadcast output volume to 1 9 Signal Tone Volume Set the signal sound volume to 0 9 Enable VAD Whether voice activity detection is enabled...

Страница 46: ...cription Camera status and number of visits Camera status When the device is restarted the camera status shows whether it is currently available The maximum number of accesses the maximum number of main code streams the maximum number of subcode streams and the number of uses ...

Страница 47: ...ntally Anti Flicker Enable the option In a fluorescent environment can eliminate the video horizontal scroll Vertical Flip The video is flipped horizontally IR Swap IR cut filter switch DNC Threshold In the Day Night mode Auto option the color switching black and white threshold is set Set the video color to black and white threshold in the day and night mode selection auto mode Backlight Compensa...

Страница 48: ...t recommend adjusted Activate When you selected it the stream is enabled otherwise disabled Encoder static setting Baseline catch the packet for filtering H264 see H264 nal unit payload for Baseline profile Main profile High profile see the H264 nal unit payload as Main profile High profile Default reverts to factory video configuration and submit saves settings Advanced Settings Video Direction S...

Страница 49: ...scription Enable Auto Mcast Send the multicast configuration information by Sip Notify signaling and the device will configure the information to the system for multicast listening or cancel the multicast listening in the system after receiving the information Auto Mcast Timeout Delete Time When a multicast call does not end normally but for some reason the device can no longer receive a multicast...

Страница 50: ... multicast set the multicast address and select the codec Click Apply Set up the name host and port of the receiving multicast on the web page of Intercom Settings MCAST Press the DSSKY of Multicast Key which you set Receive end will receive multicast call and play multicast automatically 5 4 5 Action URL URL for various actions performed by the phone These actions are recorded and sent as xml fil...

Страница 51: ...720p SIP Vandalproof Door Phone with PoE HDP 1160PT 51 5 4 6 Time Date Users can configure the device s time settings on this page ...

Страница 52: ...ync through DHCP protocol Primary Time Server Set primary time server address Secondary Time Server Set secondary time server address when primary server is not reachable the device will try to connect to secondary time server to get time synchronization Time Zone Select the time zone Resync Period Time of re synchronization with time server Daylight Saving Time Settings Location Select the user s...

Страница 53: ... Offset The DST offset time Month Start The DST start month Week Start The DST start week Weekday Start The DST start weekday Hour Start The DST start hour Month End The DST end month Week End The DST end week Weekday End The DST end weekday Hour End The DST end hour Manual Time Settings Manual Time Settings The time set by hand need to disable SNTP service first 5 5 Security Settings ...

Страница 54: ...ition trigger the NO port disconnected When choosing the high level trigger NO normally close when meet the trigger condition trigger the NO port close Output Duration Changes in port the duration of The default is 5 seconds Alert Trigger Settings Alarm Ring Duration Set the Alarm Ring Duration The default is 5 seconds Input trigger When the input port meets the trigger condition the output port w...

Страница 55: ...ndition For example the call triggers the output port and the output port will be in the call state and continue to respond 1 Talking 2 Talking and Ringing 3 Ringing 4 Calling 5 Calling and Talking 6 Calling and Ringing 7 Calling Ringing and Talking Tamper Alarm Settings Alarm command When detected someone tampering the equipment the alarm signal will be sent to the corresponding server Reset comm...

Страница 56: ...btype Usage Key Event None No responding Release Delete password input cancel dialing input and end call OK Identification key Hot Key When the speed dial key is set as Hot Key the device would dial preset telephone number This button can also be used to set the IP address You can press the speed dial button to directly make an IP call ...

Страница 57: ...er voice streams to configured multicast address all equipment monitored the multicast address can receive and play the broadcasting Using multicast functionality would make deliver voice one to multiple which are in the multicast group simply and conveniently The DSS Key multicast web configuration for calling party is as follows Function Key Type Number Subtype Usage Multicast Set the host IP ad...

Страница 58: ... Key Dial Mode Select Number 1 call number 2 mode selection Main Secondary If the first number is not answered within the set time the second number will be automatically switched Day Night The system time is automatically detected during the call If it is daytime the first number is called otherwise the second number is called Call Switched Time Set number 1 to call number 2 time default 16 secon...

Страница 59: ... order to obtain the data packet of the device the user needs to log in to the webpage of the device open the webpage System Tools and click the Start option in the Network Packets Capture A message will pop up asking the user to save the captured file At this time the user can perform related operations such as starting deactivating the line or making a call and clicking the Stop button on the we...

Страница 60: ... address is Negotiating the device has not obtained an IP address Please check if the network configuration is correct 3 If the network connection is good please check your line configuration again If all configurations are correct contact your service provider for support or follow the instructions in 5 1 7 Network Data Capture to obtain a registered network packet ...

Страница 61: ...nd IPX 330 x 1 and anode lock x 1 at the client Step 2 Register account at HDP 1160PT and ICF 1800 to IPBPBX Step 3 Set up DSS key of HDP 1160PT and make sure the equipment can dial to ICF 1800 after pressing call button Step 4 Set up Alert Trigger Setting of HDP 1160PT and disable Call State Trigger Step 5 Connect HDP 1160PT with anode lock as shown below ...

Страница 62: ...720p SIP Vandalproof Door Phone with PoE HDP 1160PT 62 Step 6 Open anode lock through remote DTMF of ICF 1800 The default is 1234 ...

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