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Page 66
Novell NetWare
Problem No. 1 My Print Server cannot print the jobs sent to the print queue.
Solution No. 1 Try the following:
1. Check if the printer attached to the Print Server is on-line.
2. Check if your Print Server is logged into the file server (See
Problem 2 below.).
3. Check the current status of the queues used by the Print Server, and
ensure the queues are active.
4. Check if the NetWare printer number is correct.
0 = parallel port 1 of the Print Server.
1 = parallel port 2 of the Print Server.
2 = serial port or parallel port 3.
5. Check to see if the Print Server is a static queue server to the queue.
Locate the Print Server Object, and check the Queues Serviced by
Printer . Ensure that the correct queues are on the list.
6. The total number of queues to be serviced may be over the limit of
56. If so, reduce the number of queues.
Problem No. 2 My Print Server is configured as a Novell Print Server, and cannot
log in to a File Server.
Solution No. 2 The following steps may solve this problem:
1. Check the Novell file server's name. If it is over 20 characters long,
rename it using no more than 20 characters.
2. Check that the Print Server's configuration data, especially the
password, is correct.
3. Check the NetWare server. If using Bindery mode, check the master
file server to see if the login status of the Print Server is Ready . If it
is not, check the error message and perform the required corrective
action.
4. If the Print Server is servicing more than one file server, check to
see that all required file servers are in the list of "File Servers To Be
Serviced". If not, insert the required file server name to the list.