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Troubleshooting | 15

Troubleshooting

Problem

Possible Cause

Solution

No image appears on
the screen

Computer is not
powered on.

Turn on computer.

Power cord is not
securely connected.

Tighten power cord connection and turn
on computer.

Video cable
connected incorrectly.

Make sure the first display of a dual-
headed system or the only display of a
single-headed system is connected to the
Video 1 port on the Dome DX2 display
controller.

VGA not enabled

Incorrect DIP switch
settings.

You may need to remove the Dome DX2
display controller to check the DIP switch
settings. You can enable VGA on the
Dome DX2 display controller or use a
separate VGA card.

Conflict with driver
version

A previous version of
the display driver is
still installed on the
computer system.

Remove any existing Dome display driver
before you install a more recent version.

The installation CD
contains a file older
than the one currently
on your system.

The Confirm File Replace dialog box
appears if the installation CD contains a
file older than the one currently on your
system. Click No to the question
Overwrite the newer file? or click No to All.

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Содержание Dome EX

Страница 1: ...Dome EX Display User s Guide ...

Страница 2: ...r vendors product does not imply any recommendation or endorsement This document contains proprietary information protected by copyright No part of this manual may be reproduced by any mechanical electronic or other means in any form without prior written permission of the manufacturer Planar Dome Dome E2 Dome E3 Dome E3c Dome E5 Dome CXtra RightLight are either registered trademark or trademarks ...

Страница 3: ...iii Contents Product Information iv About the Display 1 Installing the Display 6 Appendix 14 Index 41 Regulatory Compliance 43 Standard Warranty 49 ...

Страница 4: ...ry equipment IPX0 Degree of Safety in the Presence of Flammable Anaesthetic Mixture with Air or with Oxygen or Nitrous Oxide Not suitable for use in the presence of a flammable anaesthetic mixture with air or with oxygen or nitrous oxide Mode of Operation Continuous Important recycle instruction LCD lamp s inside this product contain mercury This product may contain other electronic waste that can...

Страница 5: ...pal waste collection services for disposal of electrical and electronic equipment EU countries require the use of separate recycling collection services CAUTION Read the accompanying text carefully for proper operation and maintenance of the display system DANGEROUS VOLTAGE Important precautions about electric shock Read the accompanying text carefully to prevent damage to components of the displa...

Страница 6: ...NECTED TO AN EQUIVALENT RECEPTABLE MARKED HOSPITAL ONLY OR HOSPITAL GRADE Safety tips Never open the display case even when the power is off Dangerous voltage inside may cause electric shock or death To avoid damage to the display use the grounded power supply and video cable supplied by Planar or use certified replacements Be sure the display is electrically grounded You must connect the third gr...

Страница 7: ... onto a standard VESA 100 mm mounting unit if you elect not to use the desk stand Do not set up the display near strong light or heat sources Do not block the vents on the back of the display or install the display in a built in enclosure Blocked vents cause excessive heat to build up inside the display increasing risk of fire When installing components turn off your computer but leave it plugged ...

Страница 8: ...urate the cloth otherwise alcohol may seep into the display case and collect in the enclosure Use a clean dry cloth to completely remove the alcohol residue Do not use chemically treated dust cloths acetone toluene or harsh solvents on the display case or the screen They can damage the polarizer and the display case Do not expose the display to water or excessive moisture Do not allow water or oth...

Страница 9: ...ging supplied by the manufacturer protects the display while it is in transit See environment specifications for more information Before returning the display to the container do the following 1 Swivel the display panel in portrait mode 2 Push the panel down to the lowest position 3 Use the stand lock to anchor the panel Disposal information Follow your local governing ordinance and recycling poli...

Страница 10: ...AMLCD panel mounted on desk stand Display controller DC power adapter Power cords DVI cable Quick reference Display driver and calibration software ...

Страница 11: ... correction that complies with the DICOM Part 14 Standard The all digital design enables the display to produce the sharp crisp images critical to softcopy medical viewing Unwanted analog display image artifacts are eliminated Bundled with the display system the Dome CXtra software enhances the functionality of the Dome EX display with a range of value added services such as DICOM calibration erro...

Страница 12: ...MB RAM CD ROM drive Windows XP or Windows 2000 with Service Pack 4 or higher Display systems using the AX3 board Intel Pentium 4 Xeon AMD Athlon 64 K7 XP or compatible PCI Express x16 lane slot 50 MB hard disk space 256 MB RAM CD ROM drive Windows XP or Windows 2000 with Service Pack 4 or higher Power supply 350 watts or greater ...

Страница 13: ... Reset button Restores the display configuration to its default setting 2 LED status lights Provides information about the status of the display 3 DIN connector Drives power to the display 4 pin connector on the Dome E2 display 8 pin connector on the Dome E3 Dome E3c and Dome E5 displays 4 DVI connector Drives the data to the display 1 4 3 2 ...

Страница 14: ...e display You need a stable level and clean surface near a wall outlet Tilt range Height range Adjust the tilt angle of the display so that the screen faces slightly down ward from your angle of view Unfasten the stand lock at the top of the desk stand slide it to the left then raise or lower the panel to adjust the height Viewing angle Orientation mode Swivel the display panel from side to side t...

Страница 15: ...other hub with a USB cable Even if the display is in power saving mode the USB devices function when connected to the USB ports of the display Stand height lock Move the stand lock lever to the left to adjust the height of the display Stand cable cover Press the PUSH button at the bottom of the desk stand and pull the stand cable cover down and out to remove it USB hub Use the integrated bus power...

Страница 16: ...rning In locations where 240V outlets are used connect the Dome EX display only to a center tapped 240V single phase supply only for Canada and the United States If you leave the computer turned on you could get an electric shock and cause damage to the system components Remove the display controller slowly from its package and static shielding bag to prevent an electrostatic discharge Static elec...

Страница 17: ...sktop mode slide switch 3 into the ON position Tips Access to ports For displays mounted on a desk stand rotate the LCD panel from portrait to landscape for access to the ports Threading cables Thread the DVI cable and power cord through the back of the stand Make sure the cable and cord run through the notches To reattach the stand cover align the hooks with the slots on the stand Press the cover...

Страница 18: ...talling multiple display controllers install all boards before you install the display driver Turn your computer off Leave the power cord plugged into the grounded outlet To install the display controller 1 Remove the blank bracket from an available PCI or PCI Express slot 2 Insert the display controller into the slot align the connector pins and press the board down until it is firmly seated Secu...

Страница 19: ...t the cables 1 Plug one end of the DVI cable into the DVI port on the interface plate Secure the connection 2 Plug the power cord into the power input port on the interface plate 3 Plug the other end of the DVI cable into the Video 1 port on the installed display controller Secure the connection 4 Plug the other end of the power cord into the power supply 5 Plug the power supply cord into a ground...

Страница 20: ...want to restart my computer now and click Finish To enable the display 1 Log on with administrator privileges 2 Right click the desktop Select Properties Settings 3 Select the display icon 4 Select Extend my Windows desktop onto this monitor Click Apply 5 Click OK To change the display properties Use the Dome tab to change display properties after the Dome EX display is attached to the Windows des...

Страница 21: ... to the desktop To set brightness In the Brightness field of the DOME tab slide the scroll box left or right or use the left and right arrows to adjust each panel The default brightness is 100 Click OK Note If the Dome CXtra software is running the brightness function on the tab is disabled To set driver options Beware that the Disable DirectDraw driver option has specific conditions which may aff...

Страница 22: ... Next 4 Click Yes to the license agreement The installation starts 5 Follow the onscreen instructions to complete the installation Planar recommends that you select the Express installation option 6 When the Setup complete message appears select Yes I want to restart my computer now and click Finish 7 If the Digital Signature Not Found message appears click Yes or Continue to complete the driver i...

Страница 23: ...s monitor cannot display is empty unchecked 4 Click the Adapter tab then click the List All Modes button 5 Choose the mode and click OK 6 Click Apply or OK To use a dual display configuration 1 Right click the desktop and select Properties Settings 2 Click the monitor icon 2 Then select Extend my Windows desktop onto this monitor 3 Set the resolution and color quality for the second display 4 Clic...

Страница 24: ...hooting Dome E2 Specification Dome E3 Specifications Dome E3c Specification Dome E5 Specification Video Modes Connector Ports LED Status Lights Single Desktop Auto Installation Component Removal Power Management Grayscale Palette Options ...

Страница 25: ...DIP switch settings You may need to remove the Dome DX2 display controller to check the DIP switch settings You can enable VGA on the Dome DX2 display controller or use a separate VGA card Conflict with driver version A previous version of the display driver is still installed on the computer system Remove any existing Dome display driver before you install a more recent version The installation C...

Страница 26: ...In DVI Rev 1 0 single digital channel connector Display control brightness contrast DDC2B Display identification EDID read using DDC2B USB hub Universal Serial Bus USB Rev 1 1 1 uplink B port 2 downlink A ports Display status Dual stack tricolor LEDs on back panel Input formats Landscape orientation 1600 x 1200 8 bit and 24 bit per pixel Portrait orientation 1200 x 1600 8 bit and 24 bit per pixel ...

Страница 27: ...put requirements Voltage 12 V DC 5 Current 6 67 A 80 W Physical Size 127 0 mm x 76 2 mm x 44 5 mm 5 in x 3 in x 1 75 in Weight 0 7 kg 1 5 lb Characteristic item Specification Display MTBF 50 000 hours Backlight MTBF 50 000 hours to 50 brightness with backlight on continuously Characteristic item Specification EMI shielding No emission of low level radiation Temperature operating 0 C to 40 C storag...

Страница 28: ...erface Digital Video In DVI Rev 1 0 digital dual channel connector Display control brightness contrast DDC2B Display identification EDID read using DDC2B USB hub Universal Serial Bus USB Rev 1 1 1 uplink B port 2 downlink A ports Display status Dual stack tricolor LEDs on back panel Input formats Landscape orientation 2048 x 1536 8 and 24 bit per pixel Portrait orientation 1536 x 2048 8 and 24 bit...

Страница 29: ...Interface Digital Video In DVI Rev 1 0 digital dual channel connector Display control brightness contrast DDC2B Display identification EDID read using DDC2B USB hub Universal Serial Bus USB Rev 1 1 1 uplink B port 2 downlink A ports Display status Dual stack tricolor LEDs on back panel Input formats Landscape orientation 2048 x 1536 8 and 24 bit per pixel Portrait orientation 1536 x 2048 8 and 24 ...

Страница 30: ...ce Digital Video In DVI Rev 1 0 digital dual channel connector Display control brightness contrast DDC2B Display identification EDID read using DDC2B USB hub Universal Serial Bus USB Rev 1 1 1 uplink B port 2 downlink A ports Display status Dual stack tricolor LEDs on back panel Input formats Landscape orientation 2048 x 1536 8 and 24 bit per pixel Portrait orientation 1536 x 2048 8 and 24 bit per...

Страница 31: ...put requirements Voltage 12 V DC 5 Current 10 0 A 120 W Physical Size 228 6 mm x 76 2 mm x 50 8 mm 9 in x 3 in x 2 in Weight 1 3 kg 2 75 lb Characteristic item Specification Display MTBF 50 000 hours Backlight MTBF 50 000 hours to 50 brightness with backlight on continuously Characteristic item Specification EMI shielding No emission of low level radiation Temperature operating 0 C to 40 C storage...

Страница 32: ...1 0 digital dual channel connector Display control brightness contrast DDC2B Display identification EDID read using DDC2B USB hub Universal Serial Bus USB Rev 1 1 1 uplink B port 2 downlink A ports Display status Dual stack tricolor LEDs on back panel Input formats Landscape orientation 2048 x 1536 24 bits per pixel 8 bits per color Portrait orientation 1536 x 2048 24 bits per pixel 8 bits per col...

Страница 33: ...utput requirements Voltage 12 V DC 5 Current 10 0 A 120 W Physical Size 228 6 mm x 76 2 mm x 50 8 mm 9 in x 3 in x 2 in Weight 1 3 kg 2 75 lb Characteristic item Specification Display MTBF 30 000 hours Backlight MTBF 30 000 hours to 25 brightness with backlight on continuously Characteristic item Specification EMI shielding No emission of low level radiation Temperature operating 0 C to 50 C stora...

Страница 34: ...ical Interface Digital Video In DVI Rev 1 0 single digital channel connector Display control brightness contrast DDC2B Display identification EDID read using DDC2B USB hub Universal Serial Bus USB Rev 1 1 1 uplink B port 2 downlink A ports Display status Dual stack tricolor LEDs on back panel Input formats Landscape orientation 2560 x 2048 8 bit per pixel Portrait orientation 2048 x 2560 8 bit per...

Страница 35: ...put requirements Voltage 12 V DC 5 Current 10 0 A 120 W Physical Size 228 6 mm x 76 2 mm x 50 8 mm 9 in x 3 in x 2 in Weight 1 3 kg 2 75 lb Characteristic item Specification Display MTBF 50 000 hours Backlight MTBF 50 000 hours to 50 brightness with backlight on continuously Characteristic item Specification EMI shielding No emission of low level radiation Temperature operating 5 C to 35 C storage...

Страница 36: ...4096 x 1536 Portrait Landscape Portrait single desktop Landscape single desktop Dynamic gray Nonlinear gray Static gray 8 1536 x 2048 2048 x 1536 3072 x 2048 4096 x 1536 Portrait Landscape Portrait single desktop Landscape single desktop True color 32 Dome E3c 1536 x 2048 2048 x 1536 3072 x 2048 4096 x 1536 Portrait Landscape Portrait single desktop Landscape single desktop True color 32 Dome E5 2...

Страница 37: ...r The power input is 12V 5 80 W The Dome E3 Dome E3c and Dome E5 displays use a 8 pin DIN connector The power input is 12V 5 120 W Location of power port on back of display Details of DIN connectors 4 pin connector on Dome E2 displays 8 pin connector on Dome E3 Dome E3c and Dome E5 displays VCC 1 2 GND GND 3 4 VCC VCC 7 VCC 8 1 GND VCC 5 3 GND 2 GND VCC 6 4 GND ...

Страница 38: ...rovide information about the display LED A describes the digital link status between the display controller and the interface LED B describes the display panel status it shows any faults currently in the panel Reset button left and LEDs on interface plate LED A top LED B ...

Страница 39: ...ink yellow Self test Solid yellow Power on self test Dark One 1 second after power on Flashing green Self test pass LED Status Description Solid green Functional link normal operation Flashing yellow Link working unrecognized sync information Solid yellow Receiving DDC information LED Status Description Solid green Functional system normal operation Flashing green Fault Solid yellow DDC power on 1...

Страница 40: ... On the display controller switch 3 on the DIP switch must be in the ON position for each procedure To set the display resolution After you install the display controller and driver use the Dome tab to set the display resolution for single desktop 1 Right click the desktop and select Properties Settings The Settings tab appears 2 Select the Plug and Play Monitor on Dome DX2 PCI Properties from the...

Страница 41: ...Reinstall the display controller Then attach both displays to the controller 4 Power on the system and run Setup exe to install the driver 5 Set the display resolution To get information Open the Dome tab to retrieve information on the two displays you are using to run single desktop Information for both left and right panels appears at the bottom of the Dome tab Restoring dual heads To return to ...

Страница 42: ...r monitor appears to the left of the Dome CX or Dome EX displays All displays are arranged with top alignment Automatic update modify installations of a previous driver version or of the same driver version already installed leave the Windows desktop setting unchanged System configuration requirement If you have a third party color monitor attached you must complete the following three actions bef...

Страница 43: ...ty monitor appears to the left of the Dome CX or Dome EX displays All monitors are arranged with top alignment The Dome DX display driver configures the Dome CX or Dome EX display with these default settings 8 bit mode static gray palette DirectDraw enabled and AutoOrientation enabled only on Dome EX displays Run uninst bat Silent uninstallation that automatically removes the DX display driver wit...

Страница 44: ... to the log file in the same directory in which the response file resides This may cause a problem if setup is run from the CD ROM drive remove Run uninstallation bit8 Set all Dome CX or Dome EX displays to 8 bit mode default bit32 Set all Dome CX or Dome EX displays to 32 bit mode Grayscale switches are ignored when this switch is specified static Set 8 bit mode to static gray palette default not...

Страница 45: ...n here illustrates the use of these switches fastinst bat setup exe s f2 TEMP fastinst log uninst bat setup exe s f1un_install setup iss f2 TEMP uninst log remove sample1 bat setup exe s f2 TEMP sample1 log bit8 noddraw static noautodetect sample2 bat setup exe s f2 TEMP sample2 log bit8 notstatic yesddraw noautodetect ...

Страница 46: ...er 3 Double click Setup exe The Welcome dialog box appears 4 Select Remove and click Next 5 Click OK to confirm uninstall 6 Select Yes I want to restart my computer now and click Finish To remove the AX3 driver 1 Close all applications that are running 2 Navigate to the Control Panel and select Add Remove Programs 3 Select your current graphics card drivers and select Add Remove Follow the wizard ...

Страница 47: ...ting system Activate the power saver when you anticipate periods of inactivity such as at the end of the work day Once activated Backlight Saver or Screen Saver automatically turns the backlight off during the period of inactivity Backlight Saver and Screen Saver both extend the life of the backlight and reduce burn in of images Do not use the Backlight Saver and Screen Saver concurrently ...

Страница 48: ...rdinate with the primary display All flat panels must be set to either palette devices or non palette devices as shown in this table All Dome display controllers that support multiple displays also support differing palette options on multiple screens attached to the same controller See the assignment of values on the grayscale palettes below Palette Device Non Palette Device Dynamic gray Nonlinea...

Страница 49: ...ntries in the palette for the Windows operating system but you can manipulate the middle 236 entries Your application can create a 256 entry gray ramp in any 8 bit driver by calling the Windows API function SetSystemPaletteUse but doing so causes all icons to be redrawn in black and white The dynamic gray palette accommodates gray mapped Windows colors for the first and last 10 palette entries Non...

Страница 50: ... the first and last 10 palette entries Because the framebuffer assumes the Windows palette is in use applications that draw directly to the framebuffer display incorrectly For example icons and button bitmaps may display in black and white Note Applications cannot set the nonlinear static gray palette or the static gray palette They must read the palette from the operating system and use it when d...

Страница 51: ...ing 10 12 removing 36 display properties changing 10 13 disposal ix driver options setting 11 DVI cable connecting 9 I information display driver 11 product iv installation automatic 32 installing display controller 8 display driver 10 12 L LED status lights 28 M managing power usage 37 O orientation setting 11 P package contents x palette options 38 power cord connecting 9 power management 37 pre...

Страница 52: ...tion 11 shipping storing ix single desktop 30 specification Dome E2 display 16 Dome E3 display 18 Dome E3c display 22 Dome E5 display 24 symbols explained v system requirements 2 T tips installation 7 safety vi troubleshooting 15 U use intended v using single desktop 30 V video modes 26 ...

Страница 53: ...to support the medical device industry in particular medical device manufacturers and medical device system integrators We offer state of the art color displays that are compliant with worldwide accepted medical device safety standards and for the European market CE marked displays based on compliance with counsel directive 93 42 EEC commonly referred to as the Medical Device Directive MDD The fol...

Страница 54: ...EC 60601 1 2 as it can be applied The display with its power supply alone does not represent a functional medical device Hence Planar configured a minimal operating system to exercise the display The resulting data are made available to interested parties This is informative data not certification data Certification data must be obtained by the device or system integrator according to Article 12 o...

Страница 55: ...esponsibility of the medical device system manufacturer and Planar supports this requirement by providing a European Commission EC declaration of conformity If Planar supplies a display to an end user rather than a device manufacturer it is the end user s responsibility to ensure continued compliance with the MDD of the system in which the display is integrated The supplier will make available on ...

Страница 56: ...c compatibility requirements EN 55011 Class B Limits and methods of measurements for radio interference characteristics of industrial scientific and medical equipment IEC 1000 3 2 Harmonic emissions IEC 1000 3 3 Voltage fluctuations flicker emissions IEC 1000 4 2 Electrostatic discharge requirements for industrial process measurement and control equipment IEC 1000 4 3 Radiated electromagnetic fiel...

Страница 57: ...rdance with the instruction may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the fo...

Страница 58: ...g product EMC compliance CCC China Compulsory Certification regulating safety and EMC GB4943 2001 GB9254 1998 Class A CB17625 1 2003 VCCI Voluntary Control Council for Interference by information technology equipment sold in Japan MIC Mark Ministry of Information and Communications ...

Страница 59: ...call 358 9 420 01 or send your info by fax to 358 9 420 0200 Have the model number serial number and proof of purchase available 2 Planar customer service staff will attempt to correct any minor issues that may be causing the problem If we are unable to correct the problem to your satisfaction we will issue a Return Material Authorization RMA 3 You must return the product as specified to Planar Sy...

Страница 60: ...he product b Repair or attempted repair by anyone not authorized by Planar c Any damage of the product due to shipment d Removal or installation of the product e Causes external to the product such as electric power fluctuations or failure f Use of supplies or parts not meeting Planar s specifications g Normal wear and tear h Any other cause which does not relate to a product defect 4 Warranty exc...

Страница 61: ...E WITH BUSINESS RELATIONSHIPS OR OTHER COMMERCIAL LOSS EVEN IF ADVISED OF THEIR POSSIBILITY OF SUCH DAMAGES 2 ANY OTHER DAMAGES WHETHER INCIDENTAL INDIRECT CONSEQUENTIAL OR OTHERWISE 3 ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY Effect of Local Law This warranty gives you specific legal rights and you may have other rights which vary from locality to locality Some localities do not allow lim...

Страница 62: ...m medicalsupport planar com www planar com Europe Sales European Representative Planar Systems Inc Olarinluoma 9 P O Box 46 FIN 02201 Espoo Finland 358 9 420 01 phone 358 9 420 0200 fax vertrieb planar com medicalsupport planar com www planar com Asia Pacific Sales Planar Systems Inc 388 Nan Jing West Road Suite 3905 Shanghai Peoples Republic of China 86 21 6334 5050 phone 86 21 6334 6339 fax sale...

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