First, try turning your Wi-Fi off and then on again. Every now and then a little digital kick in the tires
helps.
If that doesn't work, the next most likely explanation is that that batteries on your clothes have
completely run down. The easiest way to test this is to charge your clothes. If you insert the charging
cable properly, and plug the charging unit into your wall socket, you should immediately a blinking
orange light next to where you the plug goes into the clothes. That tells you the clothes are charging. If
the light is green, that means the clothes are already fully charged.
If you continue to have this problem even when the clothes are fully charged, then either your Wi-Fi
environment is too crowded or you may have a hardware malfunction.
Contact us
and we'll take it from
there.
Warranty
TuringSense Limited Warranty and Return
Policy
This Limited Warranty and Return Policy (“Policy”) applies to all products offered by TuringSense, Inc.
(“TuringSense”), purchased from TuringSense.com and branded with a TuringSense mark, including
products marked with the “PIVOT” mark (such products, the “Products”). This Limited Warranty and
Return Policy is extended only to the original end-user purchaser or the person receiving the product as
a gift (as to either party, “you”), and shall not be extended to any other person or transferee.
30-Day Money-Back Guarantee with Free Returns for U.S. Customers
If you are not, for any reason, completely satisfied with your Product, you may return it by notifying us
at
within 30 calendar days of the original purchase date (or, in the case of pre-orders,
from the day you receive your order). We will issue you a return authorization and provide a pre-paid
shipping label at no cost to you, so long as your shipping address is in the United States of America.
