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Troubleshooting

8-10

SV60970-OG Rev. A

Out of Paper

The paper sensor did not detect paper within one second
of starting the feeder. Check if input bin is empty. Refill
paper.

Dirty sensor not seeing media. Clean sensor.

Jam blocking path. Clear jam.

Separator out of adjustment. Adjust separator.

Paper Jam

Remove jam and feed media again.

Printer Errors

Содержание ADDRESSRIGHT DA900

Страница 1: ...DA900 AddressRight Printer Operating Guide SV60970 OG Rev A ...

Страница 2: ...s Communications du Canada SV60970 OG Rev A September 2002 2002 Pitney Bowes Inc All rights reserved This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means electronically or mechanically without the express written permission of Pitney Bowes Inc We have made every reasonable effort to assure the accuracy and useful...

Страница 3: ...ifications 2 4 Environmental Requirements 2 4 Computer Requirements 2 5 Options 2 5 3 Meet the DA900 Printer Components 3 2 Control Panel 3 4 DA900 Printer Control Panel Messages 3 5 DA900 Menu Options 3 6 4 Setting Up Your Printer About This Chapter 4 2 Choose a Location for the Printer 4 2 Unpack the Printer and Check Contents 4 2 Remove the Plastic 4 3 Remove the Foam 4 3 Attach the Side Guides...

Страница 4: ...ness 5 7 Physically Position the Printheads 5 8 Adjust the Upper Exit Rollers 5 9 Print Test Pieces 5 10 6 Using the DA900 Print Driver About this Chapter 6 2 About Envelope Designer Plus 6 2 Making the DA900 the Default Printer 6 2 Accessing the Print Driver 6 3 The General Tab 6 4 Printing Preferences 6 5 Advanced Options Paper Size 6 6 Advanced Options Head Adjustment 6 7 Advanced Options Print...

Страница 5: ...8 Replacing the Feed Rollers 7 10 8 Troubleshooting Getting Help 8 2 Phone Support 8 2 Before You Call 8 2 The World Wide Web 8 2 Power Problems 8 3 Feeding Problems 8 3 Intermittent Feeds 8 3 Multiple Feeds 8 4 Paper Jams in Printer 8 4 Printing Problems 8 4 Printer Does Not Respond to Software 8 4 No Print on Media 8 5 Print Slanted or Skewed 8 6 Non Uniform Space between Lines 8 6 Poor Print Qu...

Страница 6: ...rint off Media 8 9 Addresses Print too High or Low 8 9 Addresses Print Upside Down 8 9 Printer Errors 8 10 9 Supplies and Options Supplies and Accessories 9 2 How to Order 9 3 Options 9 3 Appendices A Glossary A 1 B DA900 Application Notes B 1 Fixed Head Versus Shuttle Head Printers B 2 Printheads and Bands B 2 Color B 4 Unprintable Areas B 4 Dual Purpose Ruler B 5 Other Printer Characteristics B ...

Страница 7: ...1 Introduction About Your Printer 1 2 What s in this Book 1 3 What Do I Need to Know 1 3 Important Safety Notes 1 4 ...

Страница 8: ...lace ment barcode characteristics and graphics Extensive graphic printing capability Up to 24 text blocks High speed printing for greater throughput per hour Ability to print virtually all international postal bar codes Easy feeding with built in top loading feeder Expanded media choices allow printing on a wide range of papers and sizes Multiple print speeds for different quality levels Multi dat...

Страница 9: ...the user control panel 4 Set Up the Printer Explains how to assemble and connect the printer to your computer 5 Printer Adjustments Explains how to set up the printer for your job 6 Using the DA900 Print Driver Explains how to set up the printer driver software 7 Maintenance Explains how to care for your printer and keep it functioning properly 8 Troubleshooting Explains how to fix common problems...

Страница 10: ...e same circuit with other machines with heavy current demand such as air conditioners refrigerators etc Important Safety Notes IMPORTANT Please follow these common sense precautions whenever you use your printer Other Sources of Information Separator Installation Instructions SV60866 Feed Roller Installation Instructions SV60867 Bulk Ink Installation Instructions SV60868 W980 Stacker User Guide SV...

Страница 11: ...ped or has otherwise had the covers stressed in any way report it to Pitney Bowes Service Keep fingers loose clothing jewelry ties and long hair away from moving parts To reduce the risk of fire or electrical shock DO NOT attempt to disassemble this machine If service is required contact Pitney Bowes customer service Use only Pitney Bowes approved and supplied ink cartridges and cleaners Avoid tou...

Страница 12: ...1 Introduction 1 6 SV60970 OG Rev A Notes ...

Страница 13: ...2 Specifications Media Requirements 2 2 Printer Output 2 3 Physical Equipment Specifications 2 4 Performance Specifications 2 4 Environmental Requirements 2 4 Computer Requirements 2 5 Options 2 5 ...

Страница 14: ...kness Maximum 17 13 5 0 375 Minimum 5 3 5 0 004 Stapling Clipping IMPORTANT Never run stapled or paper clipped media through your printer These methods of binding the mail piece will seriously damage your printer The printer s warranty does not cover components damaged through improper use Any folded material needs to be tabbed See the figure below Types of Media The printer can be used with the f...

Страница 15: ...rmine performance levels before beginning the job If you require fast drying ink contact the Pitney Bowes Supply LineSM See Chapter 8 Supplies and Options Printer Output Image Area 3 x 17 using six printheads Average Media Output These specifications apply to any image size and type that fits within the 3 x 17 print area including text graphics and barcodes Average media output varies depending on...

Страница 16: ... A Operating Mode 8 4 Bel A Operator Position 73 dBa Electrical 100 120VAC 60Hz 2 5A Ports 1 Parallel Port 1 USB port Physical Dimensions 17 430mm H 25 4 645mm W 21 535mm D Weight 20 7lbs 45 5kg with 6 ink car tridges Operator Display 2 x 24 characters Control Language PCL5 modified Physical Equipment Specifications Performance Specifications Operating Conditions Temperature 12 to 35 C Humidity 10...

Страница 17: ... Parallel Port IMPORTANT you must set this to Extended Parallel Port EPP configuration or the equivalent highest speed bi directional configu ration OR Available USB Port Windows XP 95 98 NT 4 0 or NT2000 installed All must operate in a non networked environment A 6X CD ROM drive or better A 13 monitor capable of 800 x 600 resolution or better Keyboard and mouse Computer Requirements Options W980 ...

Страница 18: ...2 Specifications 2 6 SV60970 OG Rev A Notes ...

Страница 19: ...3 Meet the DA900 Printer Printer Components 3 2 Control Panel 3 4 Control Panel Messages 3 5 DA900 Menu Options 3 6 ...

Страница 20: ...arance 3 Separators Adjust to the thickness of your material The gap between the four separator fingers and the feed rollers should be just enough to allow a single piece to feed through the printer 4 Feed Rollers Feed material through to the printing area 5 Ruler Helps center the media in the hopper and sets the adjustment of the side guides Printer Components 2 5 7 6 4 1 3 ...

Страница 21: ...OFF switch fused and power cord receptacle The parallel cable connector is located on the rear of the printer 8 Transport Door Opens to gain access to the print cartridges and exit rollers 9 Control Panel Use the control panel buttons to access printer menus purge the printheads and turn the printer on and off line See the following page for a close up view and description of panel controls 10 Out...

Страница 22: ...revious selection When in select mode scrolls through choices 4 Key When in menu mode scrolls to the next selection When in select mode scrolls through the choices 5 Enter Key Selects the currently displayed menu options 6 Menu Displays the options on the Main Menu and the Setup Menu The printer must be off line to access the menus 7 Reset Clear the memory of the DA900 and wait for new information...

Страница 23: ...e TEST PRINTING The printer is in Test Mode Press ENTER to print a test sheet ENTER TO FEED Press the ENTER key to engage the feeder ENTER TO STOP FEED Press the ENTER key to disengage the feeder OUT OF PAPER The paper sensor does not detect media within one half second of starting the feeder OPERATOR STOP The operator caused the printer to stop printing REMOTE STOP The software stopped the printe...

Страница 24: ...Printer Offline 0000 Printer Enhancement is ON Printer Offline 0000 Enter when Head 1 Filled Printer Offline 0000 Enter when Head 2 Filled Printer Offline 0000 Enter when Head 3 Filled Printer Offline 0000 Enter when Head 4 Filled Printer Offline 0000 Enter when Head 5 Filled Printer Offline 0000 Enter when Head 6 Filled Press Enter to clear Counter Press Enter to Toggle ON OFF Make sure there is ...

Страница 25: ... Uses a Cartridge Enter to use Bulk Ink Head 4 Uses a Cartridge Enter to use Bulk Ink Head 5 Uses a Cartridge Enter to use Bulk Ink Head 6 Uses a Cartridge Enter to use Bulk Ink DA900 Menu Options Press the Menu key hold for two seconds to access the Setup Menu Press Key to move from one option to the next The DA900 can use a Bulk Ink system for each Head Press Enter to change from Cartridge to Bu...

Страница 26: ...3 Meet the DA900 Printer 3 8 SV60970 OG Rev A Notes ...

Страница 27: ...ck the Printer and Check Contents 4 2 3 Remove the Plastic 4 3 4 Remove the Foam 4 3 5 Attach the Side Guides 4 4 6 Install the Ink Cartridges 4 4 7 Install the Bulk Ink Cartridge 4 6 8 Connect to Your Computer 4 8 9 Connect to Power 4 9 10 Turn on the Printer 4 9 11 Install the Print Driver 4 10 ...

Страница 28: ...ty Tip Card Installation Quality Card USPS Template Printer Driver Envelope Designer Plus Software CD Quick Setup Instructions Quick Reference Instructions Operating Guide Your printer is normally installed by your Pitney Bowes Customer Service Representative We ve included these instructions for your convenience in the event you need to move your printer and reinstall it To install your printer a...

Страница 29: ...DA900 AddressRight Printer 4 4 3 SV60970 OG Rev A 4 Setup 4 Remove the Foam from the Printhead Area 3 Remove the Plastic from the Transport Cover Plastic Foam Blocks ...

Страница 30: ...s packaging Avoid touching the copper contacts and gold printhead 2 Remove protective tape from the printhead 3 Lift the transport cover over the output area 4 Lift the blue retaining lever above the inkjet cartridge holder 1 Position the side guide screw holes so they align with the screw holes on the side guide block assembly See the picture below 2 Insert the screws provided and tighten them so...

Страница 31: ...f children Always discard empty cartridges immediately 6 With the cartridge fully inserted lower the blue retaining lever This pulls the cartridge inward to contact the printhead holder pins 7 Close the latch 8 Repeat the above procedure for the remaining cartridges HINT When you store cartridges outside of the printer overnight place them in the docking station For pro longed storage place them i...

Страница 32: ... the three screw holes on the tray with the three screw holes on the bottom rear of the printer 1 Unpack contents of box Make sure you have Three Bulk Ink Cartridges Three Bulk Ink Printheads Bulk Ink Cartridge Shelf Three Screws 3 Place bulk ink cartridge on tray 7 Install the Bulk Ink Cartridge ...

Страница 33: ...G Rev A 4 Setup 5 Channel hose attached to bulk ink cartridge to clips on printer as shown 6 Insert printhead cartridge into holder 4 Connect hose attached to bulk ink cartridge to print head cartridge 7 Install the Bulk Ink Cartridge continued ...

Страница 34: ... rear panel of the printer Secure the connector by snapping the wire clips over the corresponding tabs on the cable as shown below Align the end of the cable connector labeled computer with the parallel port on your computer then push the cable connector into the port Secure the connection by tightening the screws on either side of the cable IMPORTANT You must set your computer s parallel port to ...

Страница 35: ...air conditioners refrigerators etc Also please review the safety information in Chapter 1 Introduction of this guide Once you ve connected the cable press the printer s power switch to the l ON position The printer control panel should read Printer Offline 10 Turn On the Printer A Special Note for DEC Computer Users 1 Hold F2 during bootup 2 Choose advanced and then integrated peripherals 3 Change...

Страница 36: ...4 Setting Up Your Printer 4 10 SV60970 OG Rev A Follow the installation instructions on the CD ROM furnished with your printer 11 Install the Print Driver ...

Страница 37: ...s Chapter 5 2 1 Set the Separator Gap 5 2 2 Adjust the Side Guides 5 5 3 Adjust the Feed Ramp 5 6 4 Adjust for Media Thickness 5 7 5 Physically Position the Printheads 5 8 6 Adjust the Upper Exit Rollers 5 9 7 Print Test Pieces 5 10 ...

Страница 38: ...printer to accommodate the width height thickness and weight of your material Position the printheads These setup adjustments determine how reliably your printer feeds To set the printer properly follow the steps in this chapter 1 Be sure your media falls within the specifications listed in Chapter 2 of this guide 2 Release the separator locking lever located on the left side of the feeder as show...

Страница 39: ...OG Rev A 5 Adjust Printer 3 Raise the four separators to their up and locked position Use the two center separators for narrow media and all 1 Set the Separator Gap Always print a test piece after making any of the adjust ments in this chapter ...

Страница 40: ... guide center the media for this print job under the separators and lower them to rest on the media 5 Move the locking lever up to lock the separators in place HINT Never run stapled or paper clipped media through your printer 1 Set the Separator Gap Push up to lock ...

Страница 41: ...70 OG Rev A 5 Adjust Printer Place one piece of media on the feeder table and adjust the side guides to the width of the media plus 1 16 2 Adjust the Side Guides Always print a test piece after making any of the adjustments in this chapter ...

Страница 42: ... before placing it on the feed deck 2 Place your stack of media on the input area of the feed deck 3 Adjust the feed ramp so that it lifts the back of the stack of the media 3 Adjust the Feed Ramp Always print a test piece after making any of the adjust ments in this chapter ...

Страница 43: ...ing by printing a test piece with the knob in the middle position Turn the knob clockwise for thicker material counterclock wise for thinner material Media Thickness Dial Setting 0 004 to 1 32 0 to 2 1 32 to 1 8 2 to 3 1 8 to 1 4 3 to 7 1 4 to 3 8 7 to 10 4 Adjust for Media Thickness 2 If the address on the test piece appears blurred or too light lower the printhead turn knob counterclockwise If t...

Страница 44: ...signed To position the printheads 1 Open the cover 2 Check that the printheads have the correct color car tridges Change if necessary 3 Loosen the knobs shown below 4 Using the ruler between printheads 2 through 5 and 1 and 6 slide each printhead to the required position 5 Tighten each locking knob Ruler Indicates position of Knobs 5 Physically Position the Printheads ...

Страница 45: ...at they do not touch any printed area of the exiting material Note that when you adjust the rollers you are also moving printheads 1 and 6 because they are attached To adjust the upper exit rollers 1 Loosen the locking knob on the printhead holder assem bly 2 Slide printheads 1 and 6 to where you want them 3 Tighten the locking knob Knobs 6 Adjust the Upper Exit Rollers ...

Страница 46: ...pt to appear on the operator display 3 Press the Test Print button on the printer control panel The operator display prompts Test Printing Enter to Feed 4 Press Enter The envelope feeds and a sample address prints 5 Press Enter again to stop printing 6 Check print quality If it is not satisfactory you can make changes using the setup options available in the DA900 print driver See Chapter 6 If you...

Страница 47: ...the Default Printer 6 2 Accessing the Print Driver 6 3 The General Tab 6 4 Printing Preferences 6 5 Advanced Options Paper Size 6 6 Advanced Options Head Adjustment 6 7 Advanced Options Print Quality 6 8 Advanced Options Feed Delay 6 9 Advanced Options Inverted Printing 6 10 Advanced Options Language 6 11 ...

Страница 48: ... an envelope template to help you position the printheads of your DA900 The online help furnished with the application in cludes useful information about the DA900 print driver You will also find helpful information in Appendix B DA900 Application Notes If you are using a third party mail list program consult the user instructions furnished with it About Envelope Designer Plus The information in t...

Страница 49: ...elope Designer Plus you can select certain print driver options from within the program To do so 1 Open the Envelope Designer Plus application 2 Click on the printer icon The Print Envelope dialog box displays 3 Click on Properties You can choose the page orienta tion you want portrait or landscape See page 6 5 4 Click on Advanced to select paper size page 6 6 adjust the printheads page 6 7 choose...

Страница 50: ...n the Windows 2000 XP and NT environments The window displays information about your printer and allows you to enter its location and any comments Click on Print Test Page to test printer operation Click on Printing Preferences to set up advanced op tions The Printing Preferences window displays as shown on the next page ...

Страница 51: ...ault or normal setting is portrait This is suitable for the majority of applications since most media feeds best with the short edge leading A very few applications such as small square envelopes might require a landscape orientation Once you ve made your selection click on OK to confirm it Click on Advanced to make additional printer settings The window shown on the next page displays ...

Страница 52: ...sing the DA900 Print Driver 6 6 SV60970 OG Rev A Advanced Options Paper Size Use this option to select the media size you re running Once you ve made your selection from the list box click OK to confirm it ...

Страница 53: ...e entered the values you want The recommended adjustment process is 1 Use Envelope Designer Plus to determine correct printhead position Note the location of the printhead bands relative to the ruler displayed in the envelope template 2 Physically position the printheads See Chapter 5 3 Run several test pieces to check the alignment of text and graphic elements 4 If fine adjustment is required ent...

Страница 54: ...e resolution setting and the slower the belt speed the sharper the print quality High resolution print ing lowers average throughput When you ve made your selections click on OK NOTE When 600 dpi is selected the only available belt speed is 22 Choosing an acceptable resolution for your particular job is a matter of finding the right balance between quality and productivity You must also consider t...

Страница 55: ... quality or lessen the pos sibility of jams as printed envelopes are stacking The de lay also allows for more print drying time especially when you are running coated stock or using the stacker option You can enter a feed delay value of 0 no feed delay up to 600 milliseconds maximum delay The default normal value is 0 Click OK to confirm your selection Whenever you change the feed delay value we r...

Страница 56: ...p proach can solve envelope nesting problems when using a power stacker The printer heads cannot reach the far end of an oversized envelope With inverted printing se lected feed envelopes backwards rotate 180 de grees and feed flap down and leading You want to print on the left side of an oversized envelope Special Note for Enve lope Designer Plus Users You cannot select in verted printing from En...

Страница 57: ...DA900 AddressRight Printer 6 6 Print Driver 6 11 SV60970 OG Rev A Advanced Options Language While eight choices are displayed in the Language list box only English is currently supported ...

Страница 58: ...6 Using the DA900 Print Driver 6 12 SV60970 OG Rev A Notes ...

Страница 59: ...cing the Inkjet Cartridge 7 2 Setting Ink Left Feature When Replacing Cartridges 7 3 Purging the Printhead Nozzles 7 6 Cleaning the Printheads 7 6 Cleaning the Media Sensor 7 7 Replacing the Separator Tips 7 8 Replacing the Feed Rollers 7 10 ...

Страница 60: ...s Always dampen a rag and apply it to the parts to be cleaned Clean all rubber rollers and transport belts with water or alcohol Keep petroleum based cleaning solvents away from rubber or plastic parts NOTE Use of any other cleaning solvents will void all warranties Follow the steps below to replace the inkjet cartridge 1 Lift up the blue retaining lever located above the cartridge holder 2 Remove...

Страница 61: ...h the printhead holder pins 6 Repeat this procedure for each cartridge When loading new inkjet cartridges for the first time 1 After loading the new cartridges turn the printer on 2 Press the Menu key 3 Press the key until the message Enter when Head 1 is filled appears in the display 4 Press the Enter key and the message Head 1 has new Cartridge appears in the display 5 Press the key again for He...

Страница 62: ...k has run out If you don t or reset the ink left setting to circumvent the low ink warning the cartridge will run out of ink very soon after and prevent you from printing Store the inkjet cartridges in the docking station photo next page or in an area that is free of dust and paper particles Do not keep them in an area that is too dry for a long period of time Discard used cartridges in the normal...

Страница 63: ...sage below appears Head n uses a cartridge Enter to use bulk ink Press Enter and the following message will appear Head n is using bulk ink Enter to use a cartridge 3 To switch to a standard cartridge from a bulk ink cartridge Press the key until the message below appears Head n uses a bulk ink Enter to use cartridge Press Enter and the following message will appear Head n uses a cartridge Enter t...

Страница 64: ...y 2 Wipe the cartridge nozzles in the direction of the nozzle rows Harmful particles on the top of the printhead can be wiped into the nozzles if you are not careful See the figure below for the proper way to wipe the ink cartridge Purging the Printhead Nozzles If the printhead is inactive for a period of time ink may dry in the nozzle White streaks will then appear in the printed text or graphic ...

Страница 65: ...nce Cleaning the Media Sensor It is important to keep the media sensor clean Use com pressed air to blow dust from the sensor See the figure below for the location of the sensor NOTE Move printheads 2 3 and 4 5 to the outside to gain better access to the sensor ...

Страница 66: ... Before changing the separator tips unplug the printer 2 Release the separator locking lever on the left side of the feeder as shown below 3 Push down the black tab on the separator to expose the screw as shown below 4 Move the separator locking lever up to its locked position Push down to unlock ...

Страница 67: ... the screw and metal cover over the separator tip Use the tip of the screwdriver to push down on the separator tip Unlock and remove the separator tip 6 Replace with a new rubber separator tip 7 Reinstall the metal cover and screw as shown below Do not overtighten Replacing the Separator Tips continued ...

Страница 68: ...llers To replace the feed rollers 1 Before removing the feed roller access plate unplug the power to the printer 2 Using a Phillips screwdriver remove the four screws from the feed roller access plate See below 3 Remove the feed roller access plate See below ...

Страница 69: ...r 7 7 11 SV60970 OG Rev A 7 Maintenance 4 Rotate the feed roller shaft so the screws face up See below 5 Use a 3 32 Allen wrench to remove the two 8 32 x 1 4 buttonhead cap screws See below Replacing the Feed Rollers continued ...

Страница 70: ...lace the feed roller on the other side with buttonhead screws See below 10 Replace the feed roller access plate and fasten with the four screws 6 Remove the half feed roller See the picture below 7 Rotate the shaft so the screws on the other half of the roller face up Remove both screws Remove the half feed roller Replacing the Feed Rollers continued ...

Страница 71: ...de Web 8 2 Power Problems 8 3 Feeding Problems 8 3 Intermittent Feeds 8 3 Multiple Feeds 8 4 Paper Jams in Printer 8 4 Printing Problems 8 4 Printer Does Not Respond to Software 8 4 No Print on Media 8 5 Poor Print Quality 8 6 Prints Wrong Incomplete Information 8 8 Printer Errors 8 10 ...

Страница 72: ...store normal operation by turning the printer off and then on If you can t fix the problem call our National Diagnostic Center at 1 800 253 6565 Please have the following information at hand Product name DA900 AddressRight inkjet printer Serial number See the right side of the printer Nature of problem What happens and when does it happen Did the printer display an error message The steps you ve a...

Страница 73: ...peration Turn the printer OFF and ON Intermittent feeds Be sure to use the feed ramp See Chapter 3 Meet the DA900 The paper support adds a gentle slope to the stack and helps feeding Check that the side guides are not too tight or too far from media The feed rollers may be dirty Clean the feed rollers with water or alcohol wipes DO NOT use any other solvents or detergents They could damage the fee...

Страница 74: ...move pieces remaining under printhead Check for the following 1 Paper not loaded correctly Set side guides to width of media plus 1 16 2 Separators improperly adjusted Adjust separatorsto thickness of material 3 Media is curled or bent Uncurl media 4 Media is too thin Media must be at least 0 004 5 Dirty sensor Clean sensor 6 Worn separator tip Replace separator tip Printer does not respond to sof...

Страница 75: ...rt cannot communicate using another parallel cable check printer 3 If the port cannot communicate using another parallel cable and the printer is okay check parallel port on the computer The cartridge may be empty faulty or dried out Install a new print cartridge When storing car tridges outside of the printer overnight place them in the docking station For prolonged stor age place them in a cover...

Страница 76: ...nt Printhead too high Lower printheads Too much dust in printer Clean rollers and printheads Printheads were scratched when cleaned Replace print cartridge When cleaning use proper wipe in correct direction Media is glossy recycled too porous or too absor bent Use appropriate paper Print too light At the start of a run or if printing is paused for more than about four minutes the user must purge a...

Страница 77: ...wn drying time Use fast dry ink White lines streaks in a line of print or in graphics Cartridge not properly inserted Remove and rein sert the cartridge into the carriage holder Ink cartridge nozzle crusted over Clean with lint free dampened cloth Cartridge was hit shaken or dropped Replace cartridge Tap water was used to clean cartridge and mineral deposits have blocked the ink chamber Replace th...

Страница 78: ... and on Restart job No barcode Wrong font selected Choose USPS barcode font No ZIP Code Check ZIP Code Barcode not enabled Enable bar code Not all addresses on the list have printed You have selected only some addresses to print Select Print from the File menu and select All Ad dresses You have added or removed records from a mail list and then printed without first exiting the appli cation used t...

Страница 79: ...ly off media Chosen envelope size is too small Select correct envelope size from drop down box on menu bar Address too high or too low Check image on layout screen You may have input the wrong positioning Adjust side guides or printheads on their mounting brackets to set how far from the bottom edge of a piece the fields are printed Center media in input area Use 0 reference on ruler Address print...

Страница 80: ...t detect paper within one second of starting the feeder Check if input bin is empty Refill paper OR Dirty sensor not seeing media Clean sensor OR Jam blocking path Clear jam OR Separator out of adjustment Adjust separator Paper Jam Remove jam and feed media again Printer Errors ...

Страница 81: ...9 Supplies and Options Supplies and Accessories 9 2 How to Order 9 3 Options 9 3 ...

Страница 82: ...ast Drying Black 6 pack 674 5 Ink Cartridge Black 6 pack 674 4 Separator Tips Kit 633 8 Feed Rollers Kit 633 0 Cleaning Kit 902 1 The following table summarizes available ink types to help you choose the right ink for your application Regular Ink Fast Dry Ink Cost Lower Higher Media Type Absorbent Glossy Stacking Conveyer Bin Print Quality Best Good IMPORTANT Do not use the alcohol contained in Cl...

Страница 83: ...eybowes com supplies You ll find a complete easy to navigate online store that offers a wide assortment of Pitney Bowes supplies at attractive prices Be sure to take advantage of special quantity pricing and online discounts Ordering by Phone Call 1 800 243 7824 Our representatives will be happy to answer your questions and take your order Requesting a PB Supply Catalog Call the number above or e ...

Страница 84: ...9 Supplies and Options 9 4 SV60970 OG Rev A Notes ...

Страница 85: ...Appendix A Glossary ...

Страница 86: ...ge of fields on the template in Envelope Designer Plus This line initially appears to the immediate right of the template Align Heads a tab on the Property Sheet File Printer Setup which allows you realign the software printhead settings if they do not accurately reflect the position as shown on the Head Info tab Belt Speed the actual speed at which the printer transports your media Note that the ...

Страница 87: ... control buttons and the media thickness knob CSV file Comma Separated Variable a type of database with variable length fields This type of variable is usually associated with spreadsheet applications DBase II IV V a type of database associated with Microsoft FoxPro Database a list of records of identical structure although the content of each record varies Each record contains one or more pre def...

Страница 88: ...er plate on which media to be fed into printer is placed Feeder the area of the printer where the media enters Feed Ramp the sliding support which tilts the mail on the feed deck Feed Rollers the rollers in the feeder section of the printer which push the paper through the feeder You can order a kit to replace the rollers when they wear Feed Roller Access Plate the plate in the feed deck which mus...

Страница 89: ...ng process is done only once for each database when Envelope Designer Plus first accesses a database Ink Cartridges a consumable supply item which provides the ink for printing You install them in the inkjet cartridge holders Job part of or all of a database that will be printed It specifies the name of the database which records are to be printed and which label format will be used Jobs Folder a ...

Страница 90: ...trol panel indicating that the motor of the printer is running and is ready to feed mailing pieces Paper Support a guide which moves forward and backward to support the media at the correct angle for feeding Parallel Port a port on the rear of the printer where the cable to your computer is connected Pause Job Button a button that when pressed stops the printer and ends the transmission of data to...

Страница 91: ... See Database Direction Print Speed the speed at which the media is printed Project Folder a folder which stores all the information necessary for the software to format and run the job Property Sheet a screen selected under File Printer Setup which allows you to set and view details on printhead information set tray and package breaks and other functions that are available in Envelope Designer Pl...

Страница 92: ...worked on under a different file name Segmented Rollers replaceable rollers which feed the media into the print area Separators part of the printer which separates the media as they are printed Separator Gap the adjustable gap between the separators and the feed deck Separator Locking Lever a lever on the left side of the feeder used to lock the separators in place Separator Tips user replaceable ...

Страница 93: ...signer Plus tool bar which allow you to add return destination and fixed text blocks to the template Text Block Editor allows you to specify where fields in the database will appear on the template When the job is printed Envelope Designer Plus replaces the field name with the corresponding text or value in the database record Tilde a symbol used to mark the beginning and the end of a field Tray a...

Страница 94: ...A Appendix A Glossary A 10 SV60970 OG Rev A ...

Страница 95: ...dix B Application Notes Fixed Head Versus Shuttle Head Printers B 2 Printheads and Bands B 2 Color B 4 Unprintable Areas B 4 Dual Purpose Ruler B 5 Other Printer Characteristics B 5 Compatibility Issues B 6 ...

Страница 96: ...able area spread across six heads it is criti cal that you think about what information must be placed where on the mailpiece In this regard Enve lope Designer Plus which is furnished with the printer is an excellent tool that can help you layout the mailpiece within the limitations imposed by a fixed head printer By default heads 4 and 5 are permanently attached to each another as are heads 2 and...

Страница 97: ...s 4 5 and gang head 1 to head 2 3 resulting in two 1 5 inch bands This is useful should you need the extra inch for a large Printheads and Bands continued A typical envelope layout as it appears in Envelope Designer Plus It shows the location of printheads 1 through 6 on the right side The six printhead bands are shown as clear ar eas non printing areas are crosshatched In the example above the de...

Страница 98: ...or example by placing the first half of a text message on head 6 with a red ink cartridge and the second half on head 5 with a blue ink cartridge you can set up your layout such that the text message has the first part of the text in red and the rest in blue Graphics however will always be of one color One important physical limitation that is not repre sented in Envelope Designer Plus is the unpr...

Страница 99: ...g ruler on the DA900 with zero in the middle of the printer Use the left ruler in Enve lope Designer Plus using the inch not millimeter scale to determine where to set your print heads It is important to be aware of other DA900 unique char acteristics The printer does not support rotation of text and graphics Text that overflows a printable area will not be printed The warning message Items outsid...

Страница 100: ...Appendix B Application Notes B 6 SV60970 OG Rev A Compatibility Issues The DA900 will work with most text editors word pro cessing and mail list programs We do not however recommend using Windows Notepad ...

Страница 101: ...Index ...

Страница 102: ...ing 7 2 solvents 7 2 Cleaning kit ordering 9 3 Clipping warning against 2 2 Color use of B 4 Colors print incorrectly wrong colors print 8 9 Compatibility issues B 6 Computer requirements 2 5 Contents of printer carton 4 2 Control language 2 4 Control panel 3 3 3 4 D DEC computer special parallel port settings for 4 9 Dimensions equipment 2 4 Display operator 2 4 Duty cycle 2 4 E Electrical specif...

Страница 103: ... 2 M Maintenance cartridge inkjet replacement 7 2 cleaning 7 2 feed rollers replacing 7 10 Ink Left feature setting the 7 3 media sensor cleaning 7 7 printhead nozzles purging 7 6 printheads cleaning the 7 6 separator tips replacing 7 8 Media fanning 5 6 out of specification 8 3 thickness adjustment 5 6 5 7 thickness knob location of 5 7 Media sensor cleaning 7 7 Media Thickness Adjustment 3 4 Men...

Страница 104: ...r Components Location of 3 2 3 3 Feed Ramp 3 2 Input Area 3 2 3 3 Interface Panel 3 2 3 3 Separators 3 2 3 3 Side Guides 3 2 Printer Control Panel Messages 3 5 Printhead bands B 2 cleaning 7 6 color cartridges 5 8 ganging B 3 head info 5 8 locking knobs 5 8 lowering 5 6 nozzles purging 7 6 position 6 7 position adjustment 5 8 sliding 5 9 Printing problems 8 4 8 5 Prints garbage 8 8 wrong incomplet...

Страница 105: ...ultiple feeds 8 4 no barcode 8 8 no print on media 8 5 paper jams 8 4 poor print quality 8 6 8 7 8 8 power problems 8 3 print slanted skewed 8 6 print streaking smearing 8 7 print too light 8 6 printing problems 8 4 8 5 prints garbage 8 8 some addresses do not print 8 8 space between lines not uniform 8 6 static electricity 8 3 white lines streaks in print 8 7 wrong colors print 8 9 wrong incomple...

Страница 106: ......

Страница 107: ......

Страница 108: ...PB Form SV60970 OG Rev A 9 02 2002 Pitney Bowes Inc All rights reserved Printed in USA One Elmcroft Road Stamford Connecticut 06926 0700 www pitneybowes com SV60970 OGRevA Printed on recycled paper ...

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