21
TROUBLESHOOTING
Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss® grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful. For FAQ, please visit
www.pitboss-grills.com
. You may also contact your local Pit Boss® authorized dealer or contact Customer Service for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM
CAUSE
SOLUTION
No Illumination On
The Control Board
Not Connected To
Power Source
Ensure grill is plugged into a working power source. Remove hopper access panel (see
Electric Wire Diagram
for diagram), and ensure all wire connections are firmly connected.
The Fuse On The
Circuit Board Has
Blown Out
Remove the two screws on the front facing panel of the hopper, above and below the
Digital Control Board. Lift up slightly, and carefully pull it forward. Check the fuse for a
broken wire or if the wire has turned black. If yes, fuse needs to be manually replaced.
The GFCI Outlet Has
Been Tripped
Ensure GFCI is a minimum 10 Amp service.
Faulty Control Board
Control Board needs to be replaced. Contact Customer Service for a replacement part.
"Er1" Error Code
Temperature Probe
Wire Not Making
Connection.
Remove hopper access panel (see
Electric Wire Diagram
for diagram), and check for any
damage. Ensure probe wire connections are firmly connected, and connected correctly to
the digital control board.
"Er2" Error Code
Auger Not Primed
Before the unit is used for the first time or anytime the hopper is completely emptied out,
the auger must be primed to allow pellets to fill the fire pot. If not primed, the igniter will
timeout before the pellets reach the fire pot. Follow
Hopper Priming Procedure
.
Auger Feed System Is
Jammed
Remove cooking components from the grill barrel. Turn the temperature control dial to
SMOKE, and visually inspect the auger feed system.
Remove the two screws on the front facing panel of the hopper, above and below the
Digital Control Board. Lift up slightly, and carefully pull it forward. Inspect the auger feed
motor rotation. Ensure the auger motor bracket is not damaged. If not operating properly, call
Customer Service for a replacement part.
Igniter Failure
Remove cooking components from the main barrel. Turn Temperature Control Dial to OFF,
then to SMOKE, and inspect the igniter. Visually confirm that the igniter is working by
placing your hand above the fire pot and feeling for heat. Visually confirm that the igniter is
protruding approximately 13mm / 0.5 inches in the fire pot. If not operating properly, follow
Manual Start-up Procedure
to continue use of grill; however, call Customer Service for
assistance or a replacement part.
Insufficient Air Flow
Through Fire Pot
Check fire pot for ash build-up or obstructions. Follow Care and Maintenance instructions for
ash build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care and Maintenance
instructions if dirty.
"Er3" Error Code
Fire has gone out
Check hopper for sufficient fuel or if there is an obstruction in the feed system. Remove
pellets and follow
Care and Maintenance
instructions. Check grill temperature probe.
Follow
Care and Maintenance
instructions if dirty. Check burn pot for ash build-up or
obstructions. Follow
Care and Maintenance
instructions for ash build-up. Check fan.
Ensure it is working properly and air intake is not blocked. Follow
Care and Maintenance
instructions if dirty. Check auger motor to confirm operation, and ensure there is no
blockage in the auger tube.