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8.
Warranty
A summary of the Pirez Electric Bikes warranty is provided below.
Pirez provide a warranty on all non-consumable products against manufacturing defects
for a period of 12 months from the date of purchase or up to 5000km, whichever occurs
first.
The warranty does not protect against wear and tear.
In general terms this warranty covers defects in materials or workmanship. It does not
cover damage caused by the general use or riding of a bike.
All exclusions remain subject to inspection by the Pirez service delivery team.
It is incumbent upon the owner of the product items covered by this warranty to learn
how to care for and safely operate any product item.
Inexperience or knowledge failure will not be accepted as a valid reason to afford a
warranty claim.
Choosing to install conversion kits by yourself or by an unauthorised technician is done
so at your own risk and any damage occurring during or as a result of the installation is
not covered by warranty.
This warranty excludes products used for commercial use such as delivery or bike hire
companies or any type of competition, racing or sporting event.
Should you be using your product for commercial or competitive use and any issues
arise, Pirez will be more than happy to assist you to resolve any problems.
A small fee for labour and parts will likely be required as this is classified as non-warranty
work.
Refer to the Pirez website for the comprehensive and current version of our:
