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19 Troubleshooting
If you have a problem with your vacuum cleaner, please check the following
causes and remedies. If you still have problems, please call the service
centre before returning the vacuum cleaner back to the shop.
Cleaner will
not work
Not Plugged in. Ensure the plug is plugged in correctly and switched on.
Check there is power to the power point. Use another appliance to check.
On / Off Switch on side of cleaner not in the ON position.
Vacuum Cleaner has overheated. Switch off, unplug, Clean filters and dust
canister. Leave for at least 1 hour for motor to cool down and reset then try
again.
Noisy
operation
Clean the Filters and empty the Dust Canister
Check for partial blockages and unblock.
Suction Not
Strong
Clean the Filters and empty the Dust Canister.
Check for blockages and unblock
Hose not connected properly
Over-heating /
Stopping
Clean the Filters, empty the Dust Canister, check for blockages and
unblock then allow it to cool for at least 1 hour before trying to restart.
Floor Brush
hard to push
Due to the strong suction of your vacuum cleaner, it may be difficult to
push, especially over thick carpet. Rather than force the Floor Head, adjust
the floor head height to a higher setting to allow air to flow into the vacuum
releasing the built up suction pressure, then continue vacuuming.
Floor Brush
will not turn
Floor Brush may be jammed by debris. Remove item causing the jam.
Drive Belt may be broken. Replace Drive Belt.
Static Shock
In some rare instances, one or two users may feel an electric discharge
when touching or using the vacuum cleaner during or after use. This is a
well know phenomena of Static Electricity discharge that happens mostly
when the user vacuums a synthetic fibre carpet or other synthetic surfaces.
It can also be more prevalent in dry and cool environments. Although the
feeling of the Static Electricity can be unpleasant for the user, it is not
dangerous and is not a fault of the vacuum cleaner. If this static discharge
is a problem for the user, the user could try wearing insulating footwear
during vacuuming (i.e. rubber or leather soles), or increase the humidity /
heat level in the surrounding environment or both.