4
6
6
31
Chapter
31
6
Additional information
Troubleshooting
Incorrect operations are often mistaken for trouble and
malfunctions. If you think that there is something wrong with
this component, check the points below. Take a look at the
other components and electrical appliances being used,
because sometimes the problem may lie there. If the trouble
isn’t sorted out even after going through the checks below,
ask your nearest Pioneer authorized independent service
company to carry out repair work.
•
If the unit does not operate normally due to external effects
such as static electricity disconnect the power plug from
the outlet and insert again to return to normal operating
conditions.
General
The power does not turn on.
Disconnect the power plug from the outlet, and insert again.
The receiver suddenly switches off.
When the Auto Power Down function is working, the power will
automatically turn off if the receiver has not operated for
several hours. Check the setting for the Auto Power Down
function (see
The Auto Power Down menu
on page 29
).
Make sure there are no loose strands of speaker wire touching
the rear panel. This could cause the receiver to shut off
automatically.
After about a minute (you won’t be able to switch the unit on
during this time), switch the receiver back on. If the message
persists, call a Pioneer authorized independent service
company.
If there is very little low frequency information in the source
material, change your speaker settings to Front: SMALL /
Subwoofer: YES, or Front: LARGE / Subwoofer: PLUS (
page 27
).
The HDMI indicator blinks and the power does not turn
on.
The receiver may have a serious problem. Do not try switching
the receiver on. Unplug the receiver from the wall and call a
Pioneer authorized independent service company.
Power automatically turns ON/OFF and the input switches
from one to another. (When the ARC function is ON)
The CEC (Consumer Electronic Control) function may activate
when the ARC function is turned ON, causing power to turn
ON and OFF and the input to switch from one to another. Since
this unit does not guarantee synchronized operation based on
the CEC function, turn OFF the HDMI CONTROL setting on the
connected player. Refer to the relevant device’s instruction
manual for details.
If this does not work, turn OFF the ARC function. If this is the
case, listen to the TV audio after connecting this unit and the
TV with an audio cable.
OVERHEAT shows in the display and the power turns off.
The temperature within the unit has exceeded the allowable
value. Try moving the unit for better ventilation (
page 2
).
Lower the volume level.
TEMP shows in the display and the volume level drops.
The temperature within the unit has exceeded the allowable
value. Try moving the unit for better ventilation (
page 2
).
Lower the volume level.
No sound is output when an input function is selected.
Use
/–
to turn up the volume.
Press
MUTE
on the remote control to turn muting off.
Set the
SIG SEL
to
H
(HDMI),
C1
/
O1
(digital) or
A
(analog)
according to the type of connections made (
page 18
).
Make sure the component is connected correctly (see
Connecting your equipment
on page 10
).
Check the audio output settings of the source component.
Refer to the instruction manual supplied with the source
component.
No image is output when an input function is selected.
Make sure the component is connected correctly (see
Connecting your equipment
on page 10
).
Use the same type of video cables for the source component
and TV to connect to this receiver (see
About video outputs
connection
on page 13
).
The video input selected on the TV monitor is incorrect. Refer
to the instruction manual supplied with the TV.
No sound from subwoofer.
Make sure the subwoofer is switched on.
If the subwoofer has a volume knob, make sure it’s turned up.
The Dolby Digital or DTS source you are listening to may not
have an LFE channel.
Switch the subwoofer setting in
Speaker Setting
on page 27
to
YES
or
PLUS
.
Switch the
LFE ATT (LFE Attenuate)
on
page 25
to
LFEATT 0
or
LFEATT 5
.
No sound from surround or center speakers.
Connect the speakers properly (
page 11
).
Refer to
Speaker Setting
on page 27
to check the speaker
settings.
Refer to
Channel Level
on page 28
to check the speaker levels.
No sound from a specific speaker.
Make sure the speaker cable is connected correctly. (Ensure
that the connection terminal is correct, that the speaker wire is
firmly inserted, and that no speaker wire is touching the rear
panel.)
The Phase Control feature doesn’t seem to have an
audible effect.
If applicable, check that the lowpass filter switch on your
subwoofer is off, or the lowpass cutoff is set to the highest
frequency setting. If there is a PHASE setting on your
subwoofer, set it to 0º (or depending on the subwoofer, the
setting where you think it has the best overall effect on the
sound).
Make sure the speaker distance setting is correct for all
speakers (see
Speaker Distance
on page 29
).
Considerable noise in radio broadcasts.
Connect the antenna (
page 16
) and adjust the position for best
reception.
Route any loose cables away from the antenna terminals and
wires.
Fully extend the FM wire antenna, position for best reception,
and secure to a wall (or connect an outdoor FM antenna).
Connect an additional internal or external AM antenna
(
page 16
).
Turn off equipment causing interference or move it away from
the receiver (or move antennas farther away from equipment
causing noise).
Broadcast stations cannot be selected automatically.
Connect an outdoor antenna (
page 16
).
Noise during playback of a cassette deck.
Move the cassette deck away from your receiver, until the noise
disappears.
No sound is output or a noise is output when software
with DTS is played back.
Make sure the player’s settings are correct and/or the DTS
signal out is on. Refer to the instruction manual supplied with
the DVD player.
Can’t operate the remote control.
Replace the batteries (
page 9
).
Operate within 7 m, 30º of the remote sensor (
page 9
).
Remove the obstacle or operate from another position.
Avoid exposing the remote sensor on the front panel to direct
light.
Press the remote control’s
button and switch to
receiver control mode.
RECEIVER
