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English
Troubleshooting
Check the following information before sending the product in for repairs.
Symptom
Cause
Action
An error occurred during the
display and operation of this
product.
The microcomputer in this
product is malfunctioning.
Press the reset button.
→
“Part
Names”
A file that should have been
saved cannot be found.
If there is insufficient space in
the storage areas of the
microSD card, the files will be
overwritten in order from the
oldest files.
We recommend that you back
up any important files you
want to keep.
→
“Backing up Recorded
Files”
An accident occurred during
driving, but a video file wasn’t
recorded.
The sensitivity of impact
detection may not be
appropriate.
Adjust the sensitivity of the
sensors to use for detection.
→
“This Product Settings” -
“Configurable Features” -
“Recording Setting”
“G-Sensor”
There’s no sound when I play a
video file.
The sound recording setting
may be OFF.
Check the sound recording
setting again.
→
“This Product Settings” -
“Configurable Features” -
“Recording Setting” -
“Microphone”
An error occurred during the
display and operation of this
product.
The microcomputer in this
product is malfunctioning.
Press the reset button.
→
“Part
Names”
Button response is slow.
The SD card may be worn out
Try formatting the SD card.
→
“This Product Settings” -
“Configurable Features” -
“Values” - “System” -
“Format
SD Card”
If the symptom does not
resolve,
try a new SD card.
A message prompting me to
format the SD card is
appearing frequently.
The SD card may be worn out.
Try a new SD card.
Blurred image.
The windshield reflects light,
which affects the image
quality.
Please change the picture
settings, tilt angle of the
rotating lens, or the position of
the Dash Camera itself.
