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roubleshooting
Troubleshooting
Refer to the following suggestions if you have any problems installing or using the product.
If you cannot solve the problem, please contact your dealer or visit our web site.
Symptom
Cause
Solution
User
Dealer
The frame is obstructing the
left transmitter.
The frame is not supported.
Some frames may obstruct the left
transmitter.
Before purchasing the product, confirm
with your dealer that the frame you are
using is supported.
Some frames may obstruct the left
transmitter.
Before selling the product, visit our
website to confirm if the frame you are
using is supported.
I cannot install the magnet
rings on the BB.
The frame is not supported.
Alternatively, the BB is not
supported.
The magnet rings cannot be installed
on some frames.
Alternatively, depending on your BB,
you may need some optional parts (sold
separately).
Before purchasing the product, confirm
with your dealer that the frame and BB
you are using can be installed.
The magnet rings cannot be installed
on some frames.
Alternatively, depending on your BB,
you may need some optional parts
(sold separately).
Before selling the product, visit our
website to confirm that the frame and
BB you are using can be installed.
The crank set is obstructing
the transmitter and cover.
The crank set is not supported. Contact your dealer.
Some crank sets may obstruct some
parts.
Before selling the product, confirm that
the crank set is supported.
The installation has been done
incorrectly.
Contact your dealer.
Check if it is installed correctly.
The transmitter and cover
rattle.
The cable ties and screws
for installing the sensor have
become loose.
Contact your dealer.
Retighten the cable ties and screws
and confirm that they are correctly set.
I cannot attach the strain
gauge unit cover.
The strain gauge unit is not
correctly installed.
Contact your dealer.
Use the sensor guide set to check that
the strain gauge unit is in the correct
position.
If it is not installed correctly, it may be
impossible to install the cover. Or, it
could reduce the accuracy.
If you want to re-install the strain
gauge unit, you need a new strain
gauge unit. Please visit our website.
The strain gauge unit is
installed crookedly.
―
Contact your dealer.
The accuracy may be reduced if the
strain gauge unit is installed crookedly.
If you want to re-install the strain
gauge unit, you need a new strain
gauge unit. Please visit our website.
The transmitter and magnet
rings are obstructing each
other.
The installation has been done
incorrectly.
Contact your dealer.
Use the sensor guide set to check
that the installation has been done
correctly.
Be careful to not damage the other
parts when re-installing the left sensor
‘s transmitter or the right sensor’s
junction box. Do not re-use double-
sided tape.
The junction cable is
obstructing the magnet ring.
The installation has been done
incorrectly.
Contact your dealer.
Route the junction cable around so
that is does not obstruct the magnet
ring.
If the obstruction cannot be eliminated,
use a cable tie to fix the junction
cable in a position where it does not
interfere. When doing this, do not allow
the junction cable to be cut by pulling it
too hard or bending it too sharply.
The right transmitter is not
installed correctly.
The installation has been done
incorrectly.
Contact your dealer.
Check if the cable ties are loose.
It is necessary to change the type of
the junction cable and the position in
which the junction cable guide is fixed
depending on the size of the inner
chain ring.
However, with a standard crank set a
gap is formed so it is not stable.
