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• No sound is output.
• Sound is not output
properly.
Is the volume set to the
minimum?
If the volume of the TV or AV amplifier is set to the minimum, raise it.
Is the disc played back in
slow motion?
Is the disc played back in fast
forward or fast reverse?
No sound is output during slow motion play and forward and reverse
scanning.
Are the audio cables properly
connected?
• Connect the cable properly according to the connected devices
(page 17).
• Insert the cable firmly and all the way in.
• If the connection plug or terminal is dirty, wipe it clean.
Is the audio cable damaged? If the cable is damaged, replace it with a new one.
Is
Audio Output
properly
set?
Set
Audio Output
properly, according to the connected device
(page 43).
Are the connected
components (AV receiver or
amplifier, etc.) properly set?
Read the operating instructions for the connected components and
check the volume, input, speaker settings, etc.
Is
HDMI Audio Out
properly
set?
Set
HDMI Audio Out
to
Re-encode
or
PCM
. (page 44).
Is the output video resolution
properly set?
Switch the resolution at which the video and audio are output by
pressing
RESOLUTION
/
.
Is a DVI device connected?
The sound will not be output from the
HDMI OUT
terminal if a DVI
device is connected. Connect the device to a
DIGITAL OUT
terminal or
the
AUDIO OUT
terminals (page 21).
• For some BDs, audio signals are only output from
DIGITAL OUT
terminal or the
HDMI OUT
terminal.
• The sound may not be output for discs containing sound other than
audio signals or non-standard sound.
• When copy-protected discs are played, the picture or sound may not
be properly output. This is not a malfunction.
Is the
HDMI Mode
set
appropriately?
Set the
HDMI Mode
properly, according to the connected device
(page 44).
Is the DIRECT function set to
ON?
Audio output does not occur from the
HDMI
or
DIGITAL AUDIO OUT
terminals if the DIRECT function is set to On. Turn the DIRECT function
off to output audio from the
HDMI
or
DIGITAL AUDIO OUT
terminals
(page 30).
Left/right audio channels are
inverted or only one side is
produced.
Are the audio cables properly
connected?
Check whether the audio cables for the left and right channels are
inverted or whether the cable for one side is disconnected (page 21).
Multi-channel sound is not
output.
Is the audio output of the
connected AV receiver or
amplifier, etc., properly set?
Read the operating instructions for the connected AV receiver or
amplifier and check the audio output settings of the AV receiver or
amplifier.
Is multi-channel sound
selected?
Use the menu screen or
AUDIO
to switch the disc’s sound to multi-
channel.
Noise can be heard when
outputting DTS Digital Audio
signals from the
DIGITAL
OUT
terminal.
Is the connected AV receiver
or amplifier compatible with
DTS Digital Surround?
If an AV receiver or amplifier that is not compatible with DTS Digital
Surround is connected to the
DIGITAL OUT
terminal, set
Digital
Output
to
PCM
(page 43).
192 kHz or 96 kHz digital
audio signals cannot be
output from the
DIGITAL
OUT
terminal.
• Copyright-protected audio is converted to 48 kHz or less before
output.
• Set
Max Sampling Frequency
to
96KHz
or
192KHz
(page 43).
Secondary audio or
interactive audio is not
output.
Is
HDMI Audio Out
properly
set?
When listening to the sound from an
HDMI OUT
terminal, set
HDMI
Audio Out
to
PCM
(page 44).
Are
Digital Output
properly
set?
When listening to the sound from an
DIGITAL OUT
terminal, set
Digital Output
to
Re-encode
or
PCM
(page 43).
Problem
Check
Remedy
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