67
En
09
Troubleshooting
Inco
rr
ect o
p
e
r
ation is often mistaken fo
r
t
r
ouble o
r
malfunction. If you think that the
r
e is something w
r
ong with this
com
p
onent, check the
p
oints below. Sometimes the t
r
ouble may lie in anothe
r
com
p
onent. Ins
p
ect the othe
r
com
p
onents and elect
r
ical a
pp
liances being used. If the t
r
ouble cannot be
r
ectified afte
r
checking the items below,
p
lease contact custome
r
se
r
vices. In the US, call Toll F
r
ee (800) 421-1404. (Tele
p
hone lines a
r
e o
p
en Monday th
r
ough
F
r
iday 6:00 AM to 4:30 PM (Pacific Time).) In Canada, call Local (905) 479-4411, o
r
Long di1(877) 283-5901.
(Tele
p
hone lines a
r
e o
p
en Monday th
r
ough F
r
iday 9:00 AM to 5:30 PM (EST).)
Playback
Problem
Check
Remedy
• Disc does not
p
lay.
• Disc t
r
ay o
p
ens
automatically.
Is the disc one that is
p
layable on this
p
laye
r
?
Check whethe
r
the disc is one that can be
p
layed on this
p
laye
r
(
p
age 8).
Is the file one that is
p
layable
on this
p
laye
r
?
• Check whethe
r
the file is one that can be
p
layed on this
p
laye
r
(
p
age 10).
• Check whethe
r
o
r
not the file is damaged.
Is the disc sc
r
atched?
It may not be
p
ossible to
p
lay sc
r
atched discs.
Is the disc di
r
ty?
Clean the disc (
p
age 15).
Is the
r
e a
p
iece of
p
a
p
e
r
o
r
sticke
r
attached to the disc?
The disc may be wa
rp
ed and un
p
layable.
Is the disc
pr
o
p
e
r
ly set in the
disc t
r
ay?
• Set the disc with the
pr
inted side facing u
p
.
• Set the disc
pr
o
p
e
r
ly in the de
pr
ession in the disc t
r
ay.
Is the
r
egion numbe
r
co
rr
ect? See
About region numbers
on
p
age 10 fo
r
the
r
egion numbe
r
s of discs
that can be
p
layed on this
p
laye
r
.
No
p
ictu
r
e is dis
p
layed o
r
the
p
ictu
r
e is not dis
p
layed
pr
o
p
e
r
ly.
Is the video cable
pr
o
p
e
r
ly
connected?
• Connect the cable
pr
o
p
e
r
ly acco
r
ding to the connected devices
(
p
age 18).
• Inse
r
t the cable fi
r
mly and all the way in.
Is the video cable damaged?
If the cable is damaged,
r
e
p
lace it with a new one.
Is the in
p
ut setting on the
connected TV o
r
AV
r
eceive
r
o
r
am
p
lifie
r
r
ight?
Read the o
p
e
r
ating inst
r
uctions of the connected com
p
onents and
switch to the
pr
o
p
e
r
in
p
ut.
A
r
e you viewing the
p
ictu
r
e
f
r
om the video out
p
ut
te
r
minal selected with
VIDEO
SELECT
?
P
r
ess
VIDEO SELECT
to switch the video out
p
ut te
r
minal to be viewed
(
p
age 26).
Is the out
p
ut video
r
esolution
pr
o
p
e
r
ly set?
Use
OUTPUT RESOLUTION
to switch to a
r
esolution at which the video
and audio signals a
r
e out
p
ut (
p
age 27).
• Is the
p
laye
r
connected
with an HDMI cable othe
r
than a High S
p
eed HDMI™
cable (with a Standa
r
d
HDMI™ cable)?
• A
r
e you using an HDMI
cable with built-in equalize
r
?
1080
p
o
r
Dee
p
Colo
r
video signals may not be out
p
ut
pr
o
p
e
r
ly,
de
p
ending on the HDMI cable being used o
r
the
p
laye
r
’s settings.
P
r
ess
while
pr
essing
on the
p
laye
r
’s f
r
ont
p
anel to
r
esto
r
e the
video out
p
uts to the facto
r
y default settings. Afte
r
this, if you wish to
out
p
ut the video signals with 1080
p
o
r
Dee
p
Colo
r
, connect the TV
using a High S
p
eed HDMI™ cable without built-in equalize
r
, then
r
eset
the
p
laye
r
using the
Setup Navigator
(
p
age 23).
Does the connected TV
su
pp
o
r
t the f
r
ame
r
ate of the
video signal being out
p
ut by
the
p
laye
r
?
If the
p
ictu
r
e is not dis
p
layed when
p
laying a disc with a f
r
ame
r
ate that
is not su
pp
o
r
ted, the
p
ictu
r
e will not be dis
p
layed even when
p
layback
is sto
pp
ed. In this case, use the
pr
ocedu
r
e below to switch the f
r
ame
r
ate of the video signals out
p
ut f
r
om the
p
laye
r
.
Eject the disc and close the disc t
r
ay. Then,
pr
ess
OPEN/CLOSE
while
pr
essing
on the
p
laye
r
’s f
r
ont
p
anel to switch to a f
r
ame
r
ate
su
pp
o
r
ted by the connected TV.
Is a DVI device connected?
The
p
ictu
r
e may not be dis
p
layed
pr
o
p
e
r
ly if a DVI device is connected.
Is
NTSC on PAL TV
pr
o
p
e
r
ly
set?
When viewing the video signals out
p
ut f
r
om the
p
laye
r
’s Video
te
r
minal, set
NTSC on PAL TV
pr
o
p
e
r
ly (
p
age 43).
Is
HDMI Color Space
pr
o
p
e
r
ly set?
Change the
HDMI Color Space
setting (
p
age 44).
V6000_CUXJ_EN.book 67 ページ 2009年6月5日 金曜日 午前11時57分