Troubleshooting
The following problems do not always suggest a defect or malfunction of this Player.
Refer to the problems and lists of possible solutions below before calling for service.
Power
Problem
Possible causes and solutions
The Player power cannot be turned
on.
Plug the power cord securely into the power outlet. (Page 22)
When the power cord is plugged into an AC outlet, press and hold
STANDBY/
ON
on the Player. Then, turn on the power again.
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The Player power is turned on
automatically.
When “Settings” – “Control” is set to “Yes” on the player, the player’s power may
turn on when the connected TV is operated. (Page 44)
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The Player power is turned off
automatically.
Is “Auto Power Off” set to “Yes”? When “Auto Power Off” is set to “Yes”, the
power will be automatically turned off after 10 continuous minutes of inactivity (no
playback). (Page 44)
When “Settings” – “Control” is set to “Yes” on the player, the player’s power may
turn off when the power of the connected TV is turned off. (Page 44)
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Basic Operation
Problem
Possible causes and solutions
The remote control does not work.
Operate the remote control from within a distance of 23 ft from the remote control
sensor. (Page 22)
Replace the batteries. (Page 22)
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Cannot operate the Player.
Are you operating the Player within the specified operating temperature range?
(Page 60)
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Disc Playback
Problem
Possible causes and solutions
The Player cannot play a disc.
Take out the disc and clean it. (Page 10)
Make sure that the disc is loaded properly (aligned in disc tray and label-side up).
(Page 28)
Make sure that region code on the disc matches that of this Player. (Page 7)
Allow any condensation in or near the Player to dry. (Page 10)
The Player cannot play back video which was not recorded normally.
Proper playback may be impossible due to the state of the disc recording, a
scratched, warped or dirty disc, the state of the pick-up, or compatibility issues
between this Player and the disc being used.
When the recorded time of a disc is unusually short, playback may not be possible.
BD-RE/-R discs recorded in a format other than BDMV/BDAV cannot be played
back.
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The disc is automatically ejected
after closing the disc tray.
Make sure that the disc is loaded properly (aligned in disc tray and label-side up).
(Page 28)
Take out the disc and clean it. (Page 10)
Make sure that region code on the disc matches that of this Player. (Page 7)
Make sure that the disc is playable. (Page 7)
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Video stops.
Has the Player been subjected to shock or impact? Are you using it in an unstable
location? The Player will stop if it senses shock or vibration.
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The Player makes a snapping sound
when starting playback or loading
a disc.
The player may sometimes make a snapping sound when starting playback if it has
not been operated in a while. These sounds are not malfunctions of the player but
are normal operating conditions.
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