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Page 6

TROUBLESHOOTING

PROBLEM

DIAGNOSTIC

Water temperature is not hot 
enough.

1.  Press on the push buton on the top of the thermostatic handle and 

turn counterlockwise.

2.  The water heater temperature is set at 60°C (140°F).
3.  Make sure that there is no air in the water pipes.

Noise is coming from the water 
line when the shower column is 
in function.

1.  Look for air pockets in your plumbing .
2.  Look for upside-down “U” in all the pipes going to the shower, make 

sure that they are not kinked or twited

Water temperature gets 
increasingly colder.

The problem is probably coming from your water heater, try this little test: 
Turn on the hot water faucet of the sink and see if the water is hot, if the 
water is cold the problem is coming from the water heater. the tank may 
be empty, wait 30 min and try the test again.

Cold water comes out when the 
faucet is set on hot water.

Check the two stainless steel hoses at the back of the shower column, the 
hot and cold are probably reversed.

The temperature is  hard to 
adjust when the thermostatic is 
turned.

The thermostatic cartridge probably needs to be soaked in a deliming 
solution. Please refer to the maintenance section on Page 5 of your 
owner’s manual. 

The water pressure is going 
down gradually.

1. Verify 

the 

 ltres in the gaskets at the water entry as well as on the 

thermostatic cartridge.

2.  Look for upside-down “U” in all the pipes going to the shower, make 

sure that they are not kinked or twited.

ATTENTION

Any warranty will be void and ineffective in the case of a modifi cation of the internal 
mechanism or any other component of the product. If this troubleshooting guide does not help 
you to fi nd or fi x the problem. Please call : 450-417-3740.

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