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USA & Canada Sales Conditions and Limited Warranty
Picard Ovens, inc. warrants its equipment to be free from defect in material and factory workmanship under normal use
for (1) one year from the date of the original Installation at the end client location to the original client. All warranty
service must be pre-approved by Picard Ovens and have service authorization number prior to the execution of any
services. Please contact our service department at 1 819-395-5151 or toll free at 1 855-395-5252. Our business hours
are 8 a.m. to 5 p.m. Monday through Friday, Eastern time zone. If calling during non business hours, follow the recorded
instructions for emergency service and someone will promptly contact you.
Client Responsibilities:
All necessary utilities must be installed to code by a licensed contractor and ready at start up. The client must inspect
the equipment and crates at their delivery. Damage during transportation must be reported directly to the transportation
company and to Picard Ovens. When installation of Picard equipment is made by an authorized dealer or any other
person than one of Picard’ employees, even in the presence of a Picard supervisor, the dealer or person installing shall
be the only person responsible of any faulty installation of the equipment, no warranty being given by Picard on an
installation performed by any person other than one of Picard’s own employees. No labor warranty applies in such
cases.
All Installations must be made by authorized service technicians and in accordance to the instructions furnished with the
unit. The client must supply proof of the installation and the initial startup by filling out the forms furnished at the back of
the owners users guide, dually signed by both the client and the service technician as witness that all required steps and
verifications were successfully carried out and the installation is acceptable to the client. The form may be faxed or
mailed to Picard Ovens at the coordinates found at the bottom of the page.
Proper maintenance procedures are found in the operators guide.
Precisions and limitations of liability:
This warranty is conditioned upon the following terms:
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The successful registration of the installation and start up forms.
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Terms of payment have been met.
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The equipment has not been accidentally or intentionally damaged, altered, misused or abused.
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Warranty coverage is at the sole discretion and is the exclusive right of Picard Ovens.
•
Warranty replacement parts will be sent out under the authority of Picard Ovens, prepaid freight, expedited
in the most rapid manner possible. It is the responsibility of the client to return all defective parts to the
factory prepaid for proper warranty credit to be reimbursed.
In the event of warranty claim or otherwise, the sole obligation of Picard Ovens shall be to repair and / or to replace
equipment or equipment components, at their own discretion. Such repair or replacement shall be at the expense of
Picard Ovens with the exception of travel over 100 miles or two hours, overtime and holiday charges which shall be at
the clients expense. Any repairs or replacement of equipment or its parts, under this warranty does not constitute an
extension of the original warranty for any period. Parts to be replaced under this warranty will be repaired or replaced
with new or functionally operative parts at the option of Picard Ovens.
Picard Ovens liability on any claim of any kind, including claims based on warranty, expressed or implied, contract,
negligence, strict liability or any other theories shall be solely and exclusively the repair or replacement of the product as
stated herein, and such liability shall not include, and purchaser specifically renounces any rights to recover, special,
incidental, consequential or other damages of any kind whatsoever, including, but not limited to, injuries to persons or
damage to property, loss of profits or anticipated profits, or loss of use of the product.
Damages are limited to the original purchase price.
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