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It also complies with the EU RoHS Directive (2011/65/EU) on the restriction of the use of certain hazardous substances in electrical and
electronic equipment.
The procedure of evaluating the conformity has been carried out with the certification obtained by one notified organism.
WARRANTY TERMS
For all products sold by Phoenix Technologies (hereinafter, “Phoenix”), a two-year limited warranty is offered to the purchaser from the
date of delivery/purchasing in accordance to the Law on Warranty Consumer Goods of 23/2003.
The hereby warranty is bestowed without prejudice and in accordance to the legal rights granted to the end user upon the vendor by the
Royal Decree 1/2007 of November 16th by which is approved the text gathered in the General Law for the Defense of Consumers and
Users (Ley General para la Defensa de Consumidores y Usuarios – LCU) and other supplementary legislation. Therefore, all legal rights
granted to the end user in accordance with the autonomic, national or European laws are not excluded or limited by.
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How to claim on the warranty
If you want to make a claim under the terms of this warranty, you must provide a proof with fiscal value such as the original or simplified
receipt of the purchase, which must clearly indicate the name and address of the vendor, the date and location of the purchase, the
type of product and its serial number Under no circumstances will falsified or manipulated documents be accepted when claiming your
warranty rights.
All reparations covered by the warranty terms will have to be undertaken by the Technical Assistance Service of Phoenix Technologies.
You may claim your warranty rights by contacting the retailer where you purchased the Product from and/or also by calling our customer
service at +34 902 114 390 or by e-mail at [email protected].
Company: INFORMÁTICA MEGASUR S.L.
Address: C/Los Visos, nº14
18130 Escúzar - Granada
Place and Date of issue:
Granada,1st October 2016
Name: ISAAC CORDÓN
Title: Manager
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What isn’t cover?
The warranty period for the batteries will be of six (6) months and 12 months for all transformers/chargers and accessories, since the latest are
considered perishable products, in accordance with the Law on Warranty Consumer Goods of 23/2003 and so forth existing laws which will prevail
over any point of this warranty that may contradict or diminish rights granted to the end user by the above mentioned laws.
The warranty terms do not foresee, nor includes the regular revisions, maintenance revisions or the installation of the Product.
Additionally, there will not be offence of conformity of the Product with the contact and, thereby, this will not be covered by the warranty policy in
the following cases:
• faults may be caused by discrepancies with the security or technical rules dictated by the local or national authorities of a different country from
which the Product was ordinarily designed and produced;
• when the Product or any of its identifying parts (e.g. serial number) have been partial or totally opened, assembled, disassembled, altered and/or
repaired by a third party which does not belong to the Official Technical Assistance, nor to the authorized resellers of Phoenix;
• faults or damage resulting from incorrect use or installation of the Product, including, but not limited to, an use that contravenes the recommended
use of the Product or the instructions provided by Phoenix (e.g. failure to follow the instructions in the Product User Guide);
• faults may be caused by viruses introduced via unauthorized access (i.e. unauthorized by you or by a third party) to services, other accounts,
networks or computer systems. Unauthorized access may be gained through hacking, the unlawful acquisition of passwords or similar means;
• faults resulting from the use of non-original accessories, chargers or consumer goods, and that are not supplied by Phoenix, nor have they been
designed for the Product;
• presumed faults caused by using any software or application provided by third parties that modify, alter or adapt the software and/or service that
has been approved and/or supplied by Phoenix;
• faults may be caused by downloads or the use of applications or multimedia data introduced via unauthorized access (i.e. unauthorized by you
or by a third party) which are available and accessible through the Product.
• faults resulting from short-circuiting of the battery;
• faults resulting from the breakage of any of the casing’s seals or the battery seals or cells, or any evidence of manipulation of the very same;
and/or
• other circumstances beyond the reasonable control of Phoenix such as damage or distortion of the Product due to thunderstorms, water, fire, use
of incorrect voltage, wrong ventilation or any other cause which cannot be attributed to the manufacture and design of the Product.
Phoenix shall not under any circumstances be held liable for any loss of data or content during the repair or replacement of the Product. Be sure
to make security copies or backups to protect all important data against losses, damage or destruction of your data.
None of the hereby warranty conditions cover the replacement of pieces worn down or with broken mechanisms, tires, casings and/or plastics,
as well as any physical damage resulting from the normal use of the Product. Similarly, the warranty policy shall not cover any damage occurred
during the handling or transportation of the Product (including, but not limited to, any outer damage such as blows, scratches, stains, dents, etc.).
In all the above-mentioned cases, the regulations in force under the general purchasing conditions by Phoenix shall be applied.
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