Philips VL3015 Spot Luminaire, Руководство пользователя

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How To Obtain Warranty Service
A copy of the Philips Vari-Lite Limited Warranty was included in the shipping package for this
VARI
❋
LITE product.
To obtain warranty service, please contact customer service at 1-877-VARI-LITE (1-877-827-4548),
+1-214-647-7880, or
entertainment.service@philips.com and request a Return Material Authorization
(RMA) for warranty service. You will need to provide the model and serial number of the item being
returned, a description of the problem or failure and the name of the registered user or organization. If
available, you should have your sales invoice to establish the date of sale as the beginning of the
warranty period.
Once you obtain the RMA, pack the unit in a secure shipping container or in its original packing box.
Be sure to clearly indicate the RMA number on all packing lists, correspondence, and shipping labels.
If available, please include a copy of your invoice (as proof of purchase) in the shipping container.
With the RMA number written legibly on or near the shipping address label, return the unit, freight
prepaid, to:
Philips Vari-Lite
Attention: Warranty Service (RMA# ________)
10911 Petal Street
Dallas, Texas 75238 USA
Attention: Warranty Service
As stated in the warranty, it is required that the shipment be insured and FOB our service center.
IMPORTANT! When returning products to Philips Vari-Lite for repairs (warranty or out-of-
warranty) from a country other than the USA, “Philips Lighting Controls Division” , must appear in
the address block as the Importer of Record (IOR) on all shipping documentation, Commercial
Invoices, etc. This must be done in order to clear customs in a timely manner and prevent returns.