- Be careful when you drill holes in the wall to attach the charging station,
to avoid the risk of electric shock.
Battery safety instructions
- Only use this
product for its intended purpose and follow the general
and battery safety instructions as described in this user manual. Any
misuse can cause electric shock, burns, fire and other hazards or injuries.
- To charge the battery, only use the detachable supply unit
(ZD12D250050/ZD12D300050) provided with the product. Do not use an
extension cord.
- Charge, use and store the product at a temperature between 5
°C and
40
°C.
- Always unplug the product when it is fully charged.
- Do not burn products and their batteries and do not expose them to
direct sunlight or to high temperatures (e.g. in hot cars or near hot
stoves). Batteries may explode if overheated.
- If the product becomes abnormally hot, gives off an abnormal smell,
changes color or if charging takes much longer than usual, stop using
and charging the product and contact your local Philips dealer.
- Do not place products and their batteries in microwave ovens or on
induction cookers.
- This product contains a rechargeable battery that is non-replaceable. Do
not open the product to replace the rechargeable battery.
- When you handle batteries, make sure that your hands, the product and
the batteries are dry.
- To prevent batteries from heating up or releasing toxic or hazardous
substances, do not modify, pierce or damage products and batteries and
do not disassemble, short-circuit, overcharge or reverse charge batteries.
- To avoid accidental short-circuiting of batteries after removal, do not let
battery terminals come into contact with metal objects (e.g. coins,
hairpins, rings). Do not wrap batteries in aluminum foil. Tape battery
terminals or put batteries in a plastic bag before you discard them.
- If batteries are damaged or leaking, avoid contact with the skin or eye. If
this occurs, immediately rinse well with water and seek medical care.
Electromagnetic fields (EMF)
This Philips appliance complies with all applicable standards and
regulations regarding exposure to electromagnetic fields.
Ordering accessories
To buy accessories or spare parts, visit
www.philips.com/parts-and-
accessories
or go to your Philips dealer. You can also contact the Philips
Consumer Care Center in your country (see the international warranty
leaflet for contact details).
Warranty and support
If you need information or support, please visit
www.philips.com/support
or read the international warranty leaflet.
Recycling
- Do not throw away the product with the normal household waste at the
end of its life, but hand it in at an official collection point for recycling. By
doing this, you help to preserve the environment.
- This product contains a built-in rechargeable battery which shall not be
disposed of with normal household waste. Please take your product to
an official collection point or a Philips service center to have a
professional remove the rechargeable battery.
- Follow your country’s rules for the separate collection of electrical and
electronic products and rechargeable batteries. Correct disposal helps
prevent negative consequences for the environment and human health.
Removing the rechargeable battery
Only remove the rechargeable battery when you discard the product.
Before you remove the battery, make sure that the product is
disconnected from the wall socket and that the battery is completely
empty.
Take any necessary safety precautions when you handle tools to
open the product and when you dispose of the rechargeable battery.
To remove the rechargeable battery, follow the instructions below.
1 Disconnect the appliance from the wall socket and let it run until the
motor stops.
2 Remove the dust container from the appliance (Fig. 3).
3 Undo the three screws that fix the battery holder to the housing of the
appliance (Fig. 4).
4 Pull the battery holder out of the appliance (Fig. 5).
Troubleshooting
This chapter summarizes the most common problems you could encounter
with the appliance. If you are unable to solve the problem with the
information below, visit
www.philips.com/support
for a list of frequently
asked questions or contact the Consumer Care Center in your country.
Problem
Possible cause
Solution
The appliance does
not work when I
push the button.
When the battery is
empty, '00' flashes
on the display.
To charge the battery,
connect the appliance to the
charging base or attach the
handheld vacuum cleaner
directly to the magnet on the
charging base.
You have to push the
slider forward to
switch on the
appliance.
Push the slider forward to
setting 1 to switch on.
Increase the suction power
further by pushing the slider
to setting 2 or select the
turbo setting to clean very
dirty patches at the highest
suction power.
The appliance has
a lower suction
power than usual.
The filter and the
cyclone are dirty.
Clean the filter and the
cyclone. The filter light lights
up after several hours of use
to indicate that you have to
wash the sponge filter. Make
sure that you wash the
sponge filter at least once a
month if you use the
appliance regularly.
You have not
attached the dust
container lid properly
to the dust container.
You have not
attached the dust
container to the
appliance properly.
In both cases, there
will be a loss of
suction power.
Make sure that you attach
the dust container lid to the
dust container and the dust
container to the appliance
properly.
Dust escapes from
the appliance.
The filter is dirty.
Clean the filter.
The filter is not
present in the
appliance.
Make sure that the filter is in
the appliance and assembled
correctly.
Something blocks
the cyclone.
Check the cyclone for objects
stuck in it and remove any
object that blocks the
cyclone.
If dust falls out of the
dust container, the
dust container lid is
probably not
attached properly to
the dust container.
Empty the dust container and
attach the dust container lid
correctly.
The appliance does
not move smoothly
across the floor
when cleaning a
carpet.
You selected a too
high suction power.
Reduce the suction power by
choosing setting 1.
The brush does not
turn anymore.
The brush
encounters too much
resistance.
Clean the brush with a pair of
scissors or by hand.
The brush may stop
turning when it
encounters too much
resistance from high-
pile carpet.
Switch off the appliance and
then switch it back on again.
You have not
installed the roller
brush in the nozzle
properly after
cleaning.
Follow the instructions in the
cleaning chapter of the user
manual to slide the roller
brush into the nozzle
properly and secure it inside
the nozzle by snapping home
the locking lever.
The LEDs in the
nozzle do not
come on.
You have not
attached the nozzle
to the appliance or
handheld properly.
Attach the nozzle to the
appliance or handheld
properly.
The appliance is
not charging.
The magnetic
connector is not not
connected correctly
to the charging disk
or the adapter is not
inserted into the wall
socket properly.
Make sure that the magnetic
connector is connected
properly to the charging disk
and that the adapter is
inserted into the wall socket
properly.
You have not
connected the
correct adapter and
cord.
Make sure that you use the
correct adapter and cord.
If you have checked the
above and the appliance still
does not charge, take it to a
Philips service center or
contact the Consumer Care
Center.
