Problem
Solution
Switch off the machine. Pull the lever up as far as it goes and wait 24 hours
before you open the lid. You may need to use quite some force.
Make sure that the sieve in the centre of the pod holder is not clogged. If
the sieve is clogged, unclog it by rinsing the pod holder under a running
tap. If necessary, use a washing-up brush or a pin to unclog the sieve.
Make sure you do not move the SENSEO
®
machine. Moving the machine,
placing it outdoors or in a cool or cold environment does not accelerate
the unlocking of the lid.
Do
not
put the SENSEO
®
machine in the fridge or freezer, as this does
not accelerate the unlocking of the lid.
If problems continue to occur, contact the Philips Consumer Care Centre
in your country.
The coffee machine
produces less coffee than
before.
Perhaps the sieve in the centre of the pod holder is clogged. If the sieve
is clogged, unclog it by rinsing the pod holder under a running tap. If
necessary, use a washing-up brush or a pin to unclog the sieve.
Descale the machine (see chapter ‘Descaling’).
The SENSEO
®
coffee
machine brews only a
small quantity of coffee or
no coffee at all when it is
used for the first time.
You have not flushed the machine properly before first use. As a result,
the boiler is not or not completely filled. Flush the machine properly (see
chapter ‘Preparing the machine for use’) before you brew another cup of
coffee.
The lid cannot be closed
properly.
Perhaps a used coffee pod is sticking to the water distribution disc. If this is
the case, remove the used pod.
The machine has been
stored in a room that was
not frost-free.
Contact the Philips Consumer Care Centre in your country.
The SENSEO
®
coffee is
not strong enough.
Make sure that:
you have used the correct number of pods and have pressed the right
button. Use 1 pod in combination with the 1-cup pod holder
°
and the
1-cup button
°
. Use 2 pods in combination with the 2-cup pod holder
°°
and the 2-cup button
°°
;
you have placed the coffee pod(s) properly in the centre of the pod
holder, to prevent water from escaping along the edge of the pod(s).
When you use two coffee pods on top of each other, make sure that the
SENSEO
®
branded sides of both pods point upwards and press the pods
lightly into the pod holder;
you have not used the same pod twice by accident;
the coffee in the pod is evenly distributed;
If you prefer a more robust flavour, SENSEO
®
coffee pods with a stronger
blend are available.
EnglisH
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