Problem
Solution
There is not enough water in the water reservoir
(i.e. above the MIN level if you want to brew 1 cup).
Check if the float in the water reservoir is stuck. Empty
the water reservoir and shake it a few times to release
the float. Clean the water reservoir with hot water and
some washing-up liquid or in the dishwasher.
I cannot open the
lid.
A temporary vacuum has developed under the lid.
Switch off the coffee machine. Pull up the lever and
wait 24 hours before you open the lid. You may need
to use some force. Always make sure the pod holders
are clean and the sieve is not clogged to prevent
vacuum.
The coffee
machine produces
less coffee than
before.
For Intensity Select models only: You may have
pressed the 1-cup or 2-cup button twice. If you do so,
the machine brews a short strong coffee.
Check the pod holder. If the sieve is clogged, use a
washing-up brush to unclog the sieve. If you cannot
clean it properly with the washing-up brush, put the
pod holder in the machine and descale the machine
(see
CALC
).
Descale the machine
(see
CALC
).
Water leaks from
the machine.
Make sure that you do not overfill the water reservoir.
Check that you place the water reservoir on the
machine correctly.
Check the pod holder. If the sieve is clogged, use a
washing-up brush to unclog the sieve. If you cannot
clean it properly with the washing-up brush, put the
pod holder in the machine and descale the machine
(see
CALC
).
Make sure that the coffee pod has been put properly
in the center of the pod holder.
In all other cases, contact the Philips Consumer Care
Center in your country.
I cannot close the
lid properly.
Check if a used coffee pod is sticking to the water
distribution disk. If this is the case, remove the used pod.
Check if you used the correct pod holder. Use 2 pods
in combination with the deeper 2-cup pod holder.
The machine
makes a different
sound (HD6567,
HD6566, HD6564
only).
This machine has Duo Select and the different sound
is caused by a new way of brewing. You can use the
Duo Select switch to switch between your familiar
smooth Senseo® coffee and a fuller Senseo® coffee.
This Duo Select switch uses different water pressures
to brew coffee, hence the difference in sound.
Problem
Solution
The Senseo®
coffee is not
strong enough.
For Intensity Select models only: If you want stronger
coffee, press the 1-cup or 2-cup button twice to brew
a short strong coffee.
Make sure that you place the coffee pod(s) properly
in the center of the pod holder and ensure the coffee
in the pod is evenly distributed.
If you prefer a more robust flavor, SENSEO® coffee
pods with a stronger blend are available.
The Senseo®
coffee is too
strong.
For Intensity Select models only: You may have
pressed the 1-cup or 2-cup button twice. If you do so,
the machine brews a short strong coffee.
If you prefer a milder flavor, SENSEO® coffee pods
with a milder blend are available.
The coffee is not
hot enough.
Preheat your cup by brewing one cup without a
coffee pod.
Descale the machine.
The coffee
appears to have a
different taste.
If your machine has a Duo Select switch, turn the Duo
Select switch left for the familiar smooth taste or turn
the switch right for a fuller taste.
You have not placed the pod correctly. Place the pod
in the center of the pod holder with the convex side
pointing downwards. Make sure that the coffee in the
pod is distributed evenly and press the pod lightly
into the pod holder.
-
Do not use the machine in combination with
water softeners based on sodium exchange.
-
Descale your machine regularly. The machine
indicates when descaling is needed. Not
doing this will make your machine stop
working properly. In this case, repair is not
covered by your warranty.
-
Never use a descaling agent based on
mineral acids such as sulphuric acid,
hydrochloric acid, sulphamic acid and acetic
acid (e.g. vinegar). These descaling agents
may damage your coffee machine.
-
The machine is intended for normal
household use only. It is not intended for use
in environments such as staff kitchens of
shops, offices, farms or other work
environments, nor is it intended to be used
by clients in hotels, motels, bed and
breakfast and other residential environments.
Compliance with standards
This machine complies with all applicable standards and regulations
regarding exposure to electromagnetic fields.
The energy consumption of this machine in off mode is less than 1 watt.
This means that this machine complies with European Directive 2005/32/EC,
which sets the ecological design requirements for energy-using products.
Frost-free storage
If you already used the coffee machine and have therefore already flushed
it with water, you may only use and store it in a frost-free place to prevent it
from becoming damaged.
Ordering accessories
To buy accessories or spare parts, visit
www.shop.philips.com/service
or go
to your Philips dealer. You can also contact the Philips Consumer Care Center
in your country (see the international warranty leaflet for contact details).
Warranty and support
If you need information or support, please visit
www.philips.com/support
or read the international warranty leaflet.
Recycling
-
This symbol means that this product shall not be disposed of with
normal household waste (2012/19/EU) (Fig. 1).
-
Follow your country‘s rules for the separate collection of electrical and
electronic products. Correct disposal helps prevent negative
consequences for the environment and human health.
Troubleshooting
This chapter summarizes the most common problems you could encounter
with the machine. If you are unable to solve the problem with the
information below, visit
www.philips.com/support
for a list of frequently
asked questions or contact the Consumer Care Center in your country.
Troubleshooting
Problem
Solution
The CALC light
flashes.
You have pressed the 1-cup button and the 2-cup
button at the same time. This started the descaling
cycle. If you did not intend to start the descaling
cycle, simply press the on/off button to switch off the
machine. If you did intend to start the descaling cycle,
do not interrupt this cycle but let the machine operate
until the water reservoir is empty.
The CALC light
lights up
continuously after
descaling.
The descaling procedure has not been completed.
Perform the descaling procedure. Do not switch off
the machine during descaling.
Water continued
to flow from the
spout when I used
the machine for
the first time.
The machine was performing the flushing cycle.
You have to place a bowl of 1.5 liters under the spout.
The light ring
around the on/off
button continues
to flash rapidly.
Make sure that there is enough water in the water
reservoir and that the water reservoir is placed
properly.
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