69
ENGLISH
69
TROUBLESHOOTING
This chapter summarizes the most common problems you could encoun-
ter with your machine.
If you are unable to solve the problem with the information below, visit
www.philips.com/support
for a list of frequently asked questions or
contact the Philips Saeco hotline in your country.
The contact details can be found in the warranty booklet supplied sepa-
rately or on
www.philips.com/support
.
Machine actions
Causes
Solutions
The machine does not switch
on.
The machine is not connected to the
electric network, or the power but-
ton is in the “O” position.
Connect the machine to the electric
network and turn the power button to
the “I” position
The drip tray gets fi lled al-
though no water is drained.
Sometimes water is drained auto-
matically by the machine into the
drip tray to manage the rinsing of
the circuits and ensure optimum
machine performance.
This is seen as a normal machine
behavior.
The red
icon is always dis-
played on the machine.
The coff ee grounds drawer was
emptied with the machine off .
The coff ee grounds drawer must always
be emptied with the machine on. Wait
until the
icon is displayed before
refi tting the drawer.
Coff ee is not hot enough.
The cups are cold.
Preheat the cups with hot water.
Coff ee does not have enough
crema.
(See note)
The blend is unsuitable, coff ee is not
freshly roasted or the grind is too
coarse.
Change coff ee blend or adjust the
grind setting as explained in the
“Adjusting the Ceramic Coff ee Grinder”
chapter.
The machine takes a long time
to warm up or the amount of
water dispensed is too little.
The machine circuit is clogged by
limescale.
Descale the machine.
The brew group cannot be
removed.
The brew group is out of place.
Turn the machine on. Close the service
door. The brew group automatically
returns to the initial position.
The coff ee grounds drawer is
inserted.
Remove the coff ee grounds drawer
before removing the brew group.
The machine grinds the coff ee
beans but no coff ee comes out.
(see note)
There is no water.
Fill the water tank and prime the circuit
(see the "Using the Machine for the
First Time" chapter).
The brew group is dirty.
Clean the brew group (see the "Weekly
Cleaning of the Brew Group" chapter).
The circuit is not primed.
Prime the circuit (see the "Using the
Machine for the First Time" chapter).
This might occur when the machine
is automatically adjusting the dose.
Brew a few cups of coff ee as described
in the “Saeco Adapting System” chapter.
The dispensing spout is dirty.
Clean the dispensing spout.
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