Problem
Cause
Solution
Reset the machine in the following way:
place the drip tray and the coffee
grounds container back. Leave the brew
group out. Close the service door and
switch the machine on and off. Then try
to reinsert the brew group.
The machine is still in the
descaling procedure.
You cannot remove the brew group
when the descaling procedure is active.
First complete the descaling process
and then remove the brew group.
The coffee has too little
crema or is watery.
The grinder is set to a too
coarse setting.
Adjust the grinder to a finer setting.
The coffee blend is not the
correct one.
Change the coffee blend.
The machine is performing its
self-adjustment procedure.
Brew a few cups of coffee.
The brew group is dirty.
Clean the brew group.
Coffee is leaking from the
coffee dispensing spout.
The coffee dispensing spout is
clogged.
Clean the coffee dispensing spout and
its holes with a pipe cleaner.
The coffee exit duct is clogged. Clean the coffee exit duct.
The coffee is not hot
enough.
The cups you use are cold.
Preheat the cups by rinsing them with
hot water.
The temperature is set too low.
Check the menu settings.
Set the temperature to 'high' in the
menu.
You added milk.
Whether the milk you add is warm or
cold, it always decreases the
temperature of the coffee to some
extent.
The machine grinds the
coffee beans, but coffee
does not come out.
The coffee exit duct is blocked. Clean the coffee exit duct with the
handle of the measuring spoon or a
spoon handle. Switch the appliance off
and on again.
The grinder is set to a too fine
setting.
Adjust the grinder to a coarser setting.
The brew group is dirty.
Clean the brew group.
The coffee dispensing spout is
dirty.
Clean the coffee dispensing spout and
its holes with a pipe cleaner.
The coffee comes out
slowly.
The grinder is set to a too fine
setting.
Use a different coffee blend or adjust
the grinder.
The brew group is dirty.
Clean the brew group.
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