Troubleshooting
This chapter summarizes the most common problems you could encounter
with the machine. If you are unable to solve the problem with the
information below, visit
www.saeco.com/care
for a list of frequently asked
questions or contact the Consumer Care Center in your country.
Problem
Cause
Solution
The machine does not
switch on.
The machine is disconnected
or the main switch is in the 'off'
position (0).
Check if the mains cord is inserted
correctly.
Make sure the main switch is set to 'on'
position (I).
The machine is in DEMO
mode.
You pressed the standby
button for more than 8
seconds.
Switch the machine off and then on
again with the main switch on the back
of the machine.
The drip tray fills up
quickly.
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the
internal system directly into the
drip tray.
Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray cover.
Place a cup under the dispensing spout
to collect rinsing water.
The 'coffee grounds
container full' icon
remains displayed.
You emptied the coffee
grounds container while the
machine was switched off.
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee cycle counter is not reset.
In that case, the 'empty coffee grounds
container' message stays on the display
even though the container is not full.
You placed back the coffee
grounds container too fast.
Do not place back the coffee grounds
container until the display message
prompts you to put it back.
I cannot remove the brew
group.
The brew group is not in the
correct position.
Close the service door. Switch the
machine off and back on again. Wait for
the 'machine ready' screen to appear
and then remove the brew group.
You have not removed the
coffee grounds container.
Remove the coffee grounds container
before you remove the brew group.
I cannot insert the brew
group.
The brew group is not in the
correct position.
You did not put the brew group in the
correct position before placing it back.
Make sure that the lever is in contact
with the base of the brew group and that
the hook of the brew group is in the
correct position.
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