Troubleshooting
This chapter summarises the most common
problems you could encounter with the appliance.
If you are unable to solve the problem with the
information below, visit
www.philips.com/
support
for a list of frequently asked questions or
contact the Consumer Care Centre in your country.
Problem
Possible cause
Solution
The shaver does
not shave as well
as it used to.
The shaving heads are
damaged or worn.
Replace the shaving head
holder (see chapter
‘Replacement’).
Long hairs obstruct
the shaving heads.
Clean the shaving heads
by following the steps
of the extra-thorough
cleaning method (see
chapter ‘Cleaning and
maintenance’).
Specific types only: The
Jet Clean System has
not cleaned the shaver
properly, because the
cleaning fluid in the
cleaning chamber is
soiled or the cleaning
fluid level is too low.
Clean the shaver
thoroughly before you
continue shaving. If
necessary, clean and refill
the cleaning chamber (see
chapter ‘Cleaning and
maintenance’).
The shaver does
not work when I
press the on/off
button.
The rechargeable
battery is empty.
Recharge the battery (see
chapter ‘Charging’).
Specific types only: The
travel lock is activated.
Press the on/off button
for 3 seconds to
deactivate the travel lock.
ENGLISH
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