Problem
Possible cause
Solution
The device produces a
strange smell.
The light exit window or the
skin tone sensor is dirty.
Clean the light exit window and the skin
tone sensor carefully.
You have not removed
the hairs on the area to be
treated properly. These hairs
may get burned and can
cause the smell.
Pretreat your skin before you use Lumea.
The device doesn’t flash,
the fan is not switched on
and all 5 intensity lights
blink.
The attachment is not
attached properly.
Make sure you attach the attachment
completely. If necessary clean the
electronic contacts on the attachment.
The skin feels more
sensitive than usual during
treatment. I experience a
discomfort when I use
the device.
The light intensity setting you
use is too high.
Check if you have selected the right light
intensity setting. If necessary, select a
lower setting.
You did not remove the hairs
on the areas to be treated.
Pretreat your skin before you use Lumea.
The UV filter of the light exit
window is broken.
If the UV filter is broken, do not use the
device anymore. Contact the Consumer
Care Center in your country, your Philips
dealer or a Philips service center.
You treated an area for which
the device is not intended.
Never use the device on the following
areas: inner labia, anus, nipples,
areolas, lips, moles, freckles, tattoos,
piercings. inside the nostrils and ears,
around the eyes and near the eyebrows.
Men must not use it on the face and neck
including all beard growing areas and
whole genital area.
There is no glass filter in my
attachment.
This is normal.
No action required: there is no filter in the
body and armpit attachments. Only the
facial, precision and bikini attachments
have a specialized filter.
The skin reaction after
treatment lasts longer than
usual.
You have used a light
intensity setting which is too
high for you.
Select a lower intensity next
time. See chapter 'Using your Philips
Lumea', section 'Selecting the right light
intensity'.
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English
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