Problem
Possible cause
Solution
The light exit window or the
skin tone sensor is dirty.
Clean the
light exit window and the skin
tone sensor
carefully.
The device produces a
strange smell.
You have not removed the
hairs on the area to be
treated properly. These hairs
may get burned and can
cause the smell.
Pretreat your skin before you use Lumea.
The device doesn’t flash,
the fan is not switched on
and all 5 intensity lights
blink.
The attachment is not
attached properly.
Make sure you attach the attachment
completely. If necessary clean the
electronic contacts on the attachment.
The light intensity setting you
use is too high.
Check if you have selected the right light
intensity setting. If necessary, select a
lower setting.
You did not remove the hairs
on the areas to be treated.
Pretreat your skin before you use Lumea.
The UV filter of the light exit
window is broken.
If the UV filter is broken, do not use the
device anymore. Contact the Consumer
Care Center in your country, your Philips
dealer or a Philips service center.
The skin feels more
sensitive than usual during
treatment. I experience
discomfort when I use the
device.
You treated an area for which
the device is not intended.
Never use the device on the following
areas: inner labia, anus, nipples, areolas,
lips, moles, freckles, tattoos,
piercings.
inside the nostrils and ears,
around the eyes and near the eyebrows.
Do not use the device on the face and
neck including all beard-growing areas.
Men can use the device in the pubic area
(excluding the genital area and scrotum).
The skin reaction after
treatment lasts longer than
usual.
You have used a light
intensity setting which is too
high for you.
Select a lower intensity next
time.
See
chapter 'Using your Philips
Lumea', section 'Selecting the right light
intensity'.
The flash is very bright to
my eyes. Do I need to wear
goggles?
No, Philips Lumea does not
hurt your eyes.
The scattered light produced by the
device is harmless to your eyes. Do not
look at the flash while using the device. It
is not necessary to wear goggles during
use. Use the device in a well-lit room so
that the light is less glaring to your eyes.
Be sure to make good skin contact to
avoid scattered light.
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