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For assistance, call 1-800-635-6156 in the U.S. and 1-800-387-1215 in Canada.
Troubleshooting
The Communicator and AutoAlert Help Button conduct self tests on a regular basis. If a problem
is identified, the Reset button on Communicator will start to blink. To find out what is wrong,
press the Reset button. The Communicator will announce the problem and tell you what to do.
If you have any questions about your Communicator, AutoAlert Help Button or other aspects of
the Lifeline Service, please push your AutoAlert Help Button or call Lifeline.
Frequently Asked Questions
Can I have more than one AutoAlert Help Button for myself?
No, we have learned that subscribers are best served by having one AutoAlert Help Button.
Can I wear my AutoAlert Help Button in the shower or bath?
Yes, the AutoAlert Help Button is completely waterproof and should be worn at all times. But
please note when the AutoAlert Help Button is fully submerged, the signal is weakened and may
not be received by the Communicator.
Can I wear my AutoAlert Help Button in bed?
Yes, we ask that you wear your AutoAlert Help Button at all times whenever you are in your
home. The button was designed to provide adequate protection against sending an accidental
signal, even if you roll over on it.
Will the AutoAlert Help Button detect if I fall out of bed?
Yes, the AutoAlert Help Button will detect falls as long as the top of your mattress is at least 17
inches off the floor.
Can I wear my AutoAlert Help Button under my clothes?
Yes, you can wear the AutoAlert Help Button under your clothes, but please make sure that you
can easily reach it in case you need to call for help.
What if I accidentally hit my AutoAlert Help Button?
If you accidentally press your AutoAlert Help Button, a Personal Response Associate will respond
to your call to make sure that everything is okay. Just tell the Associate that it was pressed
accidentally and that you do not need assistance. Don’t be concerned that you are bothering
Lifeline; we just want to be sure that you are all right.
Will my AutoAlert Help Button call Lifeline is I accidentally drop it?
In most situations, the AutoAlert Help Button can tell that it has been dropped and it will not
generate a Help Call. However, if a Help Call is sent, tell the Personal Response Associate that
the Help Button was dropped and that you do not need assistance.
