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For assistance, call 1-800-635-6156 in the U.S. and 1-800-387-1215 in Canada.
6.
Once your Responder or emergency services arrive, they will press the blinking Reset
button to indicate that help has arrived.
The Personal Response Associate will contact the household to see if additional assistance is
needed.
7.
Once help is provided, Philips Lifeline will contact your People to Notify
to let them know
that you needed help.
Responders and People to Notify
As a Lifeline subscriber, you should identify one or more people who will agree to respond in
the event of an incident. These are called Responders. Typically, Responders are family members,
friends or neighbors who are nearby and can come to assist you.
Often, there are other people who are not available to assist you but who would like to know
that you needed assistance. These could be family members in another area or healthcare
professionals who are involved in your care. These people are referred to as People to Notify.
Choosing a Responder
It is best to choose a Responder who:
• Has a key to your home or knows where one is located (perhaps in a key box).
• Could come to help you at different times of the day or night.
• Lives or works within 30 minutes of where you live.
• Is physically capable of assisting you if you need help.
Information Lifeline Needs About Responders
Please ensure that Philips Lifeline has the following information about each person acting as a
Responder. Also record the information inside the front cover of this User’s Manual:
• Name
• Phone numbers (best number for contacting)
• Whether or not the Responder has a key to your home
