14
TROUBLESHOOTING
33
T
ROUBLE
C
HECKS
A
DJUSTMENTS
No video on one or more
Verify proper
1
Volt p-p video
Correct any coax, power or
cameras on MON A
level input on affected channel(s)
camera problems.
and make sure no ground loops exist.
Black screen on MON B output
Same as above.
Clear the alarm and check the
other channels.
No audio on playback
Verify channel
1
video and audio
Make programming
are enabled in the menus. Audio
changes for video and audio.
can only be heard if full screen
playback is viewed on the monitor
for camera #
1
.
Temperature Alarm flashes
Ensure the environmental temperature
Move the unit to a
on-screen every 30 minutes
is within the maximum and minimum
temperature-controlled area
limits.
within the maximum and
minimum limits.
Can’t access the menu
Incorrect or lost password.
Contact Bosch Security Systems
Technical Support for password
reset instructions.
Hi-Q Management Utility
Wrong network connection.
Program proper IP address
can’t access Hi-Q
into the Hi-Q.
Cannot view Quad screen
Ensure MON A LED is lit.
Press
Monitor
, ensure the
A
on MON A
LED is lit, then press
Quad
.
Hi-Q Recorder Splash screen
Verify input AC voltage is within
If necessary to maintain a
periodically flashes on MON A
the maximum and minimum limits
constant AC input voltage,
and is constant.
install UPS system.
Scheduled recording did not happen
Calendar is disabled.
Enable calendar via menu. If
already enabled, verify the
current profile settings.
Hi-Q does not detect disk array as
Ensure the initial power up procedure
Follow initial power up
archive device
was followed (See
Section 10.2
)
procedure. If followed, verify
SCSI cable is connected securely
Ensure proper communication between
to the proper host port of the
the two devices via the Hi-Q
disk array.
<Data Storage> <<Archive>>; the
screen should show the disk array
archive device type.
