Problem
Solution
I cannot open
the lid.
A temporary vacuum has developed under the
lid. Switch off the coffee machine. Pull up the
lever and wait 24 hours before you open the lid.
You may need to use some force. Always make
sure the pod holders are clean and the sieve is
not clogged to prevent vacuum.
The coffee
machine produces
less coffee than
before.
Make sure the intensity switch on the front of the
machine is in the right setting. When you adjust
the switch, the volume in the cup is also adjusted
(HD6569, HD6563 only).
Check the pod holder. If the sieve is clogged, use
a washing-up brush to unclog the sieve. If you
cannot clean it properly with the washing-up
brush, put the pod holder in the machine and
descale the machine (see chapter CALC).
Descale the machine (see CALC).
When I press the
1-cup or 2-cup
button, the
brewing briefly
stops and then
continues again.
This Philips SENSEO® coffee machine features a new
brewing technology. Just before it starts brewing
your coffee, the machine first carefully doses a small
amount of hot water onto the pod. This pre-brewing
ensures that the coffee gets time to bloom before
the water starts flowing for actual brewing.
Water leaks from
the machine.
Make sure that you do not overfill the water
reservoir. Check that you place the water reservoir
on the appliance correctly.
Check the pod holder. If the sieve is clogged, use
a washing-up brush to unclog the sieve. If you
cannot clean it properly with the washing-up
brush, put the pod holder in the machine and
descale the machine (see chapter CALC).
Make sure that the coffee pod has been put
properly in the centre of the pod holder.
In all other cases, contact the Philips Consumer
Care Centre in your country.
I cannot close the
lid properly.
Check if a used coffee pod is sticking to the water
distribution disc. If this is the case, remove the
used pod.
Check if you used the correct pod holder.
Use 2 pods in combination with the deeper 2-cup
pod holder.
The SENSEO®
coffee is not
strong enough.
Make sure that the intensity switch is in the
position you want (HD6569, HD6563 only).
Make sure that you place the coffee pod(s)
properly in the centre of the pod holder and
ensure the coffee in the pod is evenly distributed.
If you prefer a more robust flavour, SENSEO®
coffee pods with a stronger blend are available.
The SENSEO®
coffee is too
strong.
Make sure that the intensity switch is in the
position you want (HD6569, HD6563 only).
If you prefer a milder flavour, SENSEO® coffee
pods with a milder blend are available.
The coffee is not
hot enough.
Do not use cups that are too large, as they cause
the coffee to get cold more quickly. Make sure
the cups have a capacity of at least 150ml.
The machine has
been stored in a
room that was not
frost-free.
Contact the Philips Consumer Care Centre in your
country.
Tips and instructions
Flush the machine before first use and if the machine has not been
used for one day. After the flushing cycle (which only takes approx.
2 minutes), the machine is ready for brewing SENSEO® coffee.
-
Select the strong short coffee recipe by double tap on the 1 cups
button for 1 cup of strong short coffee (HD6569, HD6563).
-
Select the strong short coffee recipe by double tap on the 2 cups
button for a double cup of strong short coffee (HD6569, HD6563).
-
While the machine is heating up, you can select the number of cups
you want to brew. The machine brews the cup or cups immediately
after it has heated up.
-
You can stop the brewing cycle at any time by pressing the same
button (1-cup button or 2-cup button) that you pressed to start
brewing coffee.
-
The machine is intended for normal
household use only. It is not intended for
use in environments such as staff kitchens
of shops, offices, farms or other work
environments. Nor is it intended to be
used by clients in hotels, motels, bed and
breakfast and other residential environments.
Compliance with standards
-
This Philips appliance complies with all applicable standards and
regulations regarding exposure to electromagnetic fields.
-
The energy consumption of this machine in off mode is less than
1 watt. This means that this machine complies with European
Directive 2005/32/EC, which sets the ecological design
requirements for energy-using products.
Frost-free storage
If you already used the coffee machine and have therefore already
flushed it with water, you may only use and store it in a frost-free place
to prevent it from becoming damaged.
Ordering accessories
To buy accessories or spare parts, visit
www.shop.philips.com/service
or go to your Philips dealer. You can also contact the Philips Consumer
Care Centre in your country (see the worldwide guarantee leaflet for
contact details).
Guarantee and support
If you need information or support, please visit
www.philips.com/
support
or read the separate worldwide guarantee leaflet.
The purchase of the Philips SENSEO® coffee machine does not
exhaust any of the rights of Jacobs Douwe Egberts or Philips under
any of their patents nor does it confer upon the purchaser a licence
under these patents.
Recycling
-
This symbol means that this product shall not be disposed of with
normal household waste
(2012/19/EU) (Fig. 1)
.
-
Follow your country‘s rules for the separate collection of electrical
and electronic products. Correct disposal helps prevent negative
consequences for the environment and human health.
Troubleshooting
This chapter summarises the most common problems you could
encounter with the machine. If you are unable to solve the problem
with the information below, visit
www.philips.com/support
for a list
of frequently asked questions or contact the Consumer Care Centre in
your country.
The CALC light
flashes.
You have pressed the 1-cup button and the 2-cup
button at the same time. This started the descaling
cycle. If you did not intend to start the descaling
cycle, simply press the on/off button to switch off
the machine. If you did intend to start the descaling
cycle, do not interrupt this cycle but let the
appliance operate until the water reservoir is empty.
The CALC
light lights up
continuously after
descaling.
The descaling procedure has not been
completed. Perform the descaling procedure as
described in chapter CALC. Do not switch off the
machine during descaling.
Water continued
to flow from the
spout when I used
the machine for
the first time.
The machine was performing the flushing cycle.
You have to place a bowl of 1.5 litres under the
spout.
The light ring
around the on/off
button continues
to flash rapidly.
Make sure that there is enough water in the water
reservoir and that the water reservoir is placed
properly.
There is not enough water in the water reservoir
(i.e. above the MIN level if you want to brew 1 cup).
Check if the float in the water reservoir is stuck.
Empty the water reservoir and shake it a few
times to release the float. Clean the water
reservoir with hot water and some washing-up
liquid or in the dishwasher.
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