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7 Frequently asked questions
If you encounter problems with your player, go through the following points listed in the next
section. Please also check out FAQs at
www.philips.com/support
for further help and other
troubleshooting tips.
Consult your dealer or service center if you are unable to find a solution by following these
hints.
Warning Under no circumstances should you try to repair the set yourself, as this will
invalidate the warranty.
My player cannot power on.
You may have failed to hold the
z
/
slider long enough. Push the
z
/
slider to position
POWER
until the Philips welcome screen appears on display.
Your device battery may be out of power due to a long period of non-usage. Please charge
your player.
If none of the above works, then you may have to use the Device Manager to
recover your player:
Launch the Philips Device Manager at Start > Programs > Philips Digital Audio
Player > GoGear Spark > Philips GoGear Spark Device Manager on your PC.
Turn off your player.
Press and hold the
OPTIONS
button while your player is connecting to the PC.
Keep holding the key until the Philips Device Manager acknowledges your player and
goes into recovery mode.
Click the Repair button and follow the instructions given by the Device Manager.
After the player has been repaired, disconnect it from your PC and re-start.
There is no music on my player after transfer.
Are your songs in MP3 or WMA format?
Other formats will not play on the device.
My player hangs.
In the unlikely event that your player hangs, do not panic. Insert a pen tip into the reset
hole located at the bottom of the player. Hold until the player shuts down.
Note The existing contents on your player will not be erased.
If nothing happens, recharge the battery for at least 4 hours and try to power on or reset
again. If this does not work, you might have to repair your player with Philips Device
Manager.
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