13 Troubleshooting
Using the Set-top box
Updating the Software
Problem
Solution
What to do
Standby light not lit
No signal found
No picture or sound
Scrambled channel
message
No response to remote
control
Forgotten channel lock
code
Forgotten menu lock
code
After moving the Set-top box to
another room you find you
are no longer able to
receive digital reception
For any other problem
Mains lead unplugged
Aerial is disconnected
Aerial is damaged/misaligned
Out of digital signal area
Scart/AV is not selected on your TV
Channel is scrambled
Set-top box power off
Remote not aimed correctly
Front panel obstructed
Remote batteries exhausted
The aerial feed former new point
may come through a distribution
system which may reduce the
digital signal now received by the
box.
Check mains lead
Check aerial lead
Check aerial
Check with dealer
Reduce to another channel
Select alternative channel
Plug the power cord into the wall socket
Aim handset at front panel
Check for obstructions
Replace batteries
Re-install channels to cancel
channel lock
disable the code by "reset to factory
setting"
Try a direct feed from the antenna
Perform a default factory reset
(see Factory Setting)
The Set-top box automatically downloads ’over the air’ new
software and services when they become available.
You can also upgrade your Set-top box using a USB stick.
Please check www.philips.com to find more information and
the most recent software version for your product.
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