Problem
Possible cause
Solution
The display
shows Err
Communication
error.
Check if the app is
on and try data
transmission
again.
The display
shows E3
The cuff is not
properly
secured.
Refasten the cuff,
wait 3 minutes
and then measure
again.
The display
shows E10
or E11
The device
detected
motion, talking
or the heart
rate is too weak
during the
measurement.
Wait for 3
minutes and then
measure again.
Do not move
during
measurement.
The display
shows E20
The device
does not detect
the heart rate
signal.
Make sure the
device is in
contact with the
skin. Loosen the
clothing on the
arm and measure
again.
The display
shows E21
The
measurement
failed.
Wait for 3 minutes
and then measure
again.
The display
shows EExx
A system error
occurred.
Retake the
measurement. If
the problem
persists, call
1-844-531-6861
for assistance.
Data
transmis
sion or
pairing
failed.
Bluetooth is off. Turn on Bluetooth
on your mobile
device.
The Philips
HealthSuite
health app is
off.
Press the icon on
your mobile
device to activate
the health app.
The blood
pressure
monitor and
mobile device
are more than
16 feet (5
meters) feet
away from
each other.
Place your mobile
device closer to
the blood
pressure monitor.
You selected
the wrong
profile on the
blood pressure
monitor.
Select the correct
user profile on the
blood pressure
monitor before
your
measurement.
Otherwise the
data cannot be
transmitted to
your app. Repeat
the measurement
with the correct
profile selected
Specifications
Product name
Philips upper arm blood
pressure monitor with
Bluetooth® Smart
Power supply
3.7V 1000mAH built-in
rechargeable li-polymer
battery, 6V 1A DC charger
Display
Display with white
LED backlight
Visible area = 3 3/8" (L) x
15/16" (W) / 86.1 mm (L) x
24 mm (W)
Measurement method Oscillometric method
Measurement range
Rated cuff pressure:
0mmHg - 300mmHg.
Measurement pressure:
40mmHg - 230mmHg
Heart rate: 40-199 beats
per minute
Accuracy
Pressure: 41°F to 104°F /
5°C - 40°C within ±
3mmHg. Heart rate: ±5%
of measurement result
on display
Normal operating
condition
Temperature: 41°F to
104°F/ 5°C to 40°C.
Relative humidity:
≤
85%RH. Atmospheric
pressure: 86kPa to
106kPa
Storage and
transportation
conditions
Temperature: -4°F to
140°F / -20°C to 60°C.
Relative humidity: 10% to
93%. Atmospheric
pressure: 50kPa to
106kPa
Measurement
perimeter of the
upper arm
About 8
¾
- 16
½
inch
(22- 42 cm)
Net weight
Approx. 9.34 oz / 265g
External dimensions
Approx. 5 1/8" × 2 7/8" × 1
3/16"
(130.9mm × 73mm ×
29.4mm)
Accessories
DC charger, user manual
Mode of operation
Continuous operation
Degree of protection
Type BF applied part
Protection against
ingress of water
IP22, This means:
protected against access
to hazardous parts with a
finger and against
vertically falling water
drops when tilted up to
15 degrees.
