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6. Customer care and warranty

Contact Information for CENTRAL AND EASTERN EUROPE region:

Country

Call center CSP

Consumer care number

Belarus

N/A

IBA

+375 17 217 3386
+375 17 217 3389

Bulgaria

N/A

LAN Service

+359 2 960 2360

Croatia

N/A

MR Service Ltd

+385 (01) 640 1111

Czech Rep.

N/A

Asupport

420 272 188 300

Estonia

N/A

FUJITSU

+372 6519900(General)
+372 6519972(workshop)

Georgia

N/A

Esabi

+995 322 91 34 71

Hungary

N/A

Profi Service

+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips
only)

Kazakhstan

N/A

Classic Service
I.I.c.

+7 727 3097515

Latvia

N/A

ServiceNet LV

+371 67460399
+371 27260399

Lithuania

N/A

UAB Servicenet

+370 37 400160(general)
+370 7400088 (for Philips)

Macedonia

N/A

AMC

+389 2 3125097

Moldova

N/A

Comel

+37322224035

Romania

N/A

Skin

+40 21 2101969

Russia

N/A

CPS

+7 (495) 645 6746

Serbia &
Montenegro

N/A

Kim Tec d.o.o.

+381 11 20 70 684

Slovakia

N/A

Datalan Service

+421 2 49207155

Slovenia

N/A

PC H.and

+386 1 530 08 24

the republic of
Belarus

N/A

ServiceBy

+375 17 284 0203

Turkey

N/A

Tecpro

+90 212 444 4 832

Ukraine

N/A

Topaz

+38044 525 64 95

Ukraine

N/A

Comel

+380 5627444225

Содержание BDM4037U

Страница 1: ...www philips com welcome BDM4037U EN User manual 1 Customer care and warranty 24 Troubleshooting FAQs 29 ...

Страница 2: ...move the Base Assembly for VESA Mounting 12 2 5 MHL Mobile High Definition Link introduction 13 3 Image Optimization 14 3 1 SmartImage 14 3 2 SmartContrast 15 4 Technical Specifications 16 4 1 Resolution Preset Modes 19 5 Power Management 20 6 Customer care and warranty 21 6 1 Philips Flat Panel Displays Pixel Defect Policy 21 6 2 Customer Care Warranty 24 7 Troubleshooting FAQs 29 7 1 Troubleshoo...

Страница 3: ...k the ventilation holes on the cabinet When positioning the Display make sure the power plug and outlet are easily accessible If turning off the Display by detaching the power cable or DC power cord wait for 6 seconds before attaching the power cable or DC power cord for normal operation Please use approved power cord provided by Philips at all time If your power cord is missing please contact you...

Страница 4: ...Warning Failure to activate a screen saver or a periodic screen refresh application may result in severe burn in or after image or ghost image symptoms that will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Service The casing cover should be opened only by qualified service personnel If there is any need for any document for repair or integrati...

Страница 5: ...ycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of All redundant packing material has been omitted We have done our utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old Display and packing from your sales representative Taking back Recycling Information fo...

Страница 6: ...ps N V Contents Display drivers User s Manual User s Manual www philips com welcome 使用产品前请阅读使用说明保留备用 Display Different according to region Install the base 1 Place the Display face down on soft and smooth surface taking care to avoid scratching or damaging the screen 2 Hold the base stand with both hands and firmly insert the base stand into the base column 1 Gently attach the base to the base co...

Страница 7: ...AC Power input 9 USB upstream 10 USB fast charger 11 USB downtream Connect to PC 1 Connect the power cord to the back of the Display firmly 2 Turn off your computer and unplug its power cable 3 Connect the Display signal cable to the video connector on the back of your computer 4 Plug the power cord of your computer and your Display into a nearby outlet 5 Turn on your computer and Display If the D...

Страница 8: ...oto Movie Game Economy SmartUniformity Off Return to previous OSD level 2 Customize your own User Key User Key allows you to setup your favorite function buttons 1 Toggle to the right to enter OSD menu screen 2 Toggle to the up or down to select main menu OSD Settings then toggle to the right to confirm 3 Toggle to the up or down to select User then toggle to the right to confirm 4 Toggle to the u...

Страница 9: ... 3 Toggle to the up and down to select Audio Source then toggle to the right to confirm 4 Toggle to the up and down to select your preferred audio source Audio In MHL HDMI 1 4 MHL HDMI 2 0 DisplayPort1 or DisplayPort2 5 Toggle to the right to confirm your selection Note The next time you turn on this Display it will by default select the audio source you previously selected In case you want to cha...

Страница 10: ...rtuguês do Brasil Polski Русский Svenska Suomi Türkçe Čeština Українська 简体中文繁體中文日本語 한국어 Color Temperature sRGB User Define Sub Win1 Input VGA MHL HDMI 1 4 MHL HDMI 2 0 DisplayPort1 DisplayPort2 SmartResponse SmartContrast Over Scan Gamma Sharpness PIP PBP Mode Wide Screen 4 3 1 1 0 100 0 100 0 100 0 100 0 100 Off 1 2 3 4 5s 10s 20s 30s 60s 0 100 On Off Yes No DisplayPort 1 1 1 2 USB Standby Mod...

Страница 11: ...at its native resolution 3840 x 2160 60 Hz When the Display is powered on at a different resolution an alert is displayed on screen Use 3840 x 2160 60 Hz for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu 6 Physical Function Tilt 10 5 ...

Страница 12: ... For example You may want to keep an eye on the live news video feed with audio in the small window while working on your latest blog or you may want to edit an Excel file from your Ultrabook while logged into secured company intranet to access files from a desktop How to enable MultiView by hotkey 1 Toggle the button to up on the back cover 2 The MultiView selection menu appears Toggle up or down...

Страница 13: ... 2Win Picture by Picture Open up a sub window side by side of other signal sources B A main When the sub source is not detected A main PBP 4Win Picture by Picture Open up three sub windows of other signal sources C D B A main When the sub sources are not detected A main Note The black strip shows on the top and the bottom of the screen for the correct aspect ratio when in the PBP mode PIP Size Whe...

Страница 14: ...o input for more detail 2 4 Remove the Base Assembly for VESA Mounting Before you start disassembling the Display base please follow the instructions below to avoid any possible damage or injury 1 Place the Display face down on a smooth surface Pay attention not to scratch or damage the screen 2 Loosen the assembly screws then detach the neck from the Display 2 4 5 3 1 4 Note This Display accepts ...

Страница 15: ...ew the images on your big screen display and operate all function on you the mobile device such as internet surfing game playing photo browsing etc if your Display has speaker function then you will be able to hear accompanying sound too When the MHL cable is disconnected or the mobile device is turned off the MHL function will be automatically disabled MHL MHL HDMI Note The port marked MHL HDMI i...

Страница 16: ...ynamically enhances the contrast color saturation and sharpness of images to enhance the contents being displayed all in real time with the press of a single button How to enable SmartImage 1 Toggle to the left to launch the SamrtImage on screen display 2 Toggle to the up or down to select between Office photo Movie Game Economy SmartUniformity and Off 3 The SmartImage on screen display will remai...

Страница 17: ... Philips SmartUniformity feature display uniformity is increased to above 95 This produces more consistent and true images Off No optimization by SmartImage 3 2 SmartContrast What is it Unique technology that dynamically analyzes displayed content and automatically optimizes a Display s contrast ratio for maximum visual clarity and viewing enjoyment stepping up backlighting for clearer crisper and...

Страница 18: ... DisplayPort Horizontal Frequency 30 99KHz VGA 30 160KHz HDMI DisplayPort MHL 1080P 60 Hz sRGB YES Connectivity Signal Input VGA Analog DisplayPort x2 MHL HDMI 1 4 MHL HDMI 2 0 USB USB 3 0 4 including 1 fast charging Input Signal Separate Sync Sync on Green Audio In Out PC audio in headphone out Convenience Built in speaker 5 W x 2 MultiView PIP 2 x devices PBP 4 x devices OSD Languages English Ge...

Страница 19: ... 02 BTU hr typ 1 02 BTU hr typ 1 02 BTU hr typ On Mode ECO mode 32 61W typ Power LED indicator On mode White Standby Sleep mode White blinking Power Supply Built in 100 240VAC 50 60Hz Dimensions Product with stand WxHxD 909 x 643 x 247 mm Product without stand WxHxD 909 x 532 x 72 mm Product with packaging WxHxD 1043 x 731 x 304 mm Weight Product with stand 11 6 kg Product without stand 11 3 kg Pr...

Страница 20: ...iance and standards Regulatory Approvals CE Mark FCC Class B CCC CECP PSE MEPS EPA Cabinet Color White Finish Glossy Note 1 This data is subject to change without notice Go to www philips com support to download the latest version of leaflet 2 Smart response time is the optimum value from either GtG or GtG BW tests ...

Страница 21: ... 59 95 67 50 1920 x 1080 60 00 133 29 1920 x 2160 PBP mode 59 99 88 79 2560 x 1440 59 95 67 50 3840 x 2160 30 00 135 00 3840 x 2160 60 00 Note 1 Please notice that your display works best at native resolution of 3840 x 2160 60Hz For best display quality please follow this resolution recommendation Recommended resolution VGA 1920 x 1080 60Hz MHL HDMI 1 4 3840 x 2160 30Hz MHL HDMI 2 0 3840 x 2160 60...

Страница 22: ...ng table shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 61 67 W typ 120 51 W max White Sleep Standby OFF No No 0 5 W typ White blink Off OFF 0 3 W typ OFF The following setup is used to measure power consumption on this Display Native resolution 3840 x 2160 Contrast 50...

Страница 23: ... higher quality standards for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together app...

Страница 24: ... stands out on the screen when the Display displays a light pattern These are the types of black dot defects Proximity of Pixel Defects Because pixel and sub pixels defects of the same type that are near to one another may be more noticeable Philips also specifies tolerances for the proximity of pixel defects Pixel Defect Tolerances In order to qualify for repair or replacement due to pixel defect...

Страница 25: ...rk subpixels 0 Distance between two black dot defects 15mm Total black dot defects of all types 5 or fewer TOTAL DOT DEFECTS ACCEPTABLE LEVEL Total bright or black dot defects of all types 5 or fewer Note 1 1 or 2 adjacent sub pixel defects 1 dot defect 2 This Display is ISO9241 307 compliant ISO9241 307 Ergonomic requirement analysis and compliance test methods for electronic visual displays 3 IS...

Страница 26: ...ill find alternative solutions for you if possible up to the extended warranty period you have purchased Please contact our Philips Customer Service Representative or local contact center by Consumer care number for more details Philips Customer Care Center number listed below Local Standard Warranty Period Extended Warranty Period Total Warranty Period Depend on different Regions 1 Year Local Sta...

Страница 27: ...on to Fri 9am 6pm Poland MSI 48 0223491505 Local call tariff Mon to Fri 9am 6pm Portugal Mainteq 800 780 902 Free of charge Mon to Fri 8am 5pm Spain Mainteq 34 902 888 785 0 10 Mon to Fri 9am 6pm Sweden Infocare 46 08 632 0016 Local call tariff Mon to Fri 9am 6pm Switzerland ANOVO CH 41 02 2310 2116 Local call tariff Mon to Fri 9am 6pm United Kingdom Celestica 44 0207 949 0069 Local call tariff Mo...

Страница 28: ...8080 General 36 1814 8565 For AOC Philips only Kazakhstan N A Classic Service I I c 7 727 3097515 Latvia N A ServiceNet LV 371 67460399 371 27260399 Lithuania N A UAB Servicenet 370 37 400160 general 370 7400088 for Philips Macedonia N A AMC 389 2 3125097 Moldova N A Comel 37322224035 Romania N A Skin 40 21 2101969 Russia N A CPS 7 495 645 6746 Serbia Montenegro N A Kim Tec d o o 381 11 20 70 684 ...

Страница 29: ...00 987 Mon Fri 9 00am 6 00pm Sat 9 00am 1 00pm India REDINGTON INDIA LTD Tel 1 800 425 6396 SMS PHILIPS to 56677 Mon Fri 9 00am 5 30pm Indonesia PT CORMIC SERVISINDO PERKASA 62 21 4080 9086 Customer Hotline 62 8888 01 9086 Customer Hotline Mon Thu 08 30 12 00 13 00 17 30 Fri 08 30 11 30 13 00 17 30 Israel Eastronics LTD 1 800 567000 Sun Thu 08 00 18 00 Korea Alphascan Displays Inc 1661 5003 Mon Fr...

Страница 30: ...d Axis Computer System Co Ltd 662 934 5498 Mon Fri 08 30am 05 30pm Turkmenistan Technostar Service Centre 99312 460733 460957 Mon Fri 09 00 18 00 Uzbekistan Soniko Plus Private Enterprise Ltd 99871 2784650 Mon Fri 09 00 18 00 Vietnam FPT Service Informatic Company Ltd Ho Chi Minh City Branch 84 8 38248007 Ho Chi Minh City 84 5113 562666 Danang City 84 5113 562666 Can tho Province Mon Fri 8 00 12 0...

Страница 31: ...our computer Also refer to the Quick Start Guide Check to see if the Display cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of ...

Страница 32: ... a screen saver or a periodic screen refresh application may result in severe burn in or after image or ghost image symptoms that will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Image appears distorted Text is fuzzy or blurred Set the PC s display resolution to the same mode as Display s recommended screen native resolution Green red blue dar...

Страница 33: ...ons You can select the desired resolution under Windows Control Panel with the Display properties Q5 What if I get lost when I am making Display adjustments via OSD Ans Simply press the OK button then select Reset to recall all of the original factory settings Q6 Is the LCD screen resistant to scratches Ans In general it is recommended that the panel surface is not subjected to excessive shocks an...

Страница 34: ...terrupted display of still or static images over an extended period may cause burn in also known as after imaging or ghost imaging on your screen Burn in after imaging or ghost imaging is a well known phenomenon in LCD panel technology In most cases the burned in or atter imaging or ghost imaging will disappear gradually over a period of time after the power has been switched off Always activate a...

Страница 35: ...inked to the main picture source If you want to change audio source input for example listen to your MP3 player independently regardless of the video source input you can press to enter OSD menu Select your preferred Audio Source option from the Audio main menu Please note that the next time you turn on your Display the Display will by default select the audio source you chose last time In case yo...

Страница 36: ... rights reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V Specifications are subject to change without notice Version BDM4037UE1T ...

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