Problem
Possible solution
The air purifier
produces a
unpleasant smell.
•
The filter may produce smell after being used for a while
because of the absorption of indoor air. Remove the filter
and place it where it has direct sunlight and ventilation for
several hours. Re-install and try using it again. If the odor
remains, please replace the filter.
•
If the air purifier produces a burnt odor, switch OFF and
unplug from the electrical outlet. Contact Consumer Care
Center in your country.
The air purifier is
loud.
•
If the air purifier is too loud, change the fan speed to a
lower fan speed level. When using the air purifier in a
bedroom at night, choose the night sensing mode or select
a lower fan speed level.
The air purifier still
indicates that I
need to replace a
filter, but I already
did.
•
Perhaps you did not reset the filter lifetime counter. Plug
in the air purifier, touch to switch on the air purifier, and
touch and hold the
for 3 seconds.
Error codes “E1”,
“E2”, “E3” or “E4”
displays on the
screen.
•
The appliance has malfunctions. Contact the Consumer
Care Center in your country.
Which app I should
download?
•
Download and install the Philips “Clean Home+” app from
the App Store or Google Play.
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EN
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