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20
English
Problem
Cause
Solution
The drip tray fills up
quickly / there is always
some water in the drip
tray.
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the internal
system directly into the drip
tray.
Empty the drip tray daily or as soon as
the red 'drip tray full' indicator pops up
through the drip tray cover. Tip: place a
cup under the dispensing spout to
collect rinsing water that comes out of
it.
The 'empty coffee
grounds container' icon
remains on.
You emptied the coffee grounds
container while the machine
was switched off, or placed it
back too fast.
Always empty the coffee grounds
container while the machine is switched
on. Remove the coffee grounds
container, wait at least 5 sec. and then
insert it again.
The machine prompts to
empty the coffee
grounds container even
though the container is
not full.
The machine did not reset the
counter the last time you
emptied the coffee grounds
container.
Always wait approx. 5 seconds when
you place back the coffee grounds
container. In this way the coffee
grounds counter will be reset to zero
and the number of coffee pucks is
counted correctly.
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee grounds counter won't
reset.
The coffee grounds
container is too full and
the 'empty coffee
grounds container' icon
did not appear on the
display.
You removed the drip tray
without emptying the grounds
container.
When you remove the drip tray, also
empty the coffee grounds container
even if it contains only a few coffee
pucks. This ensures that the coffee
pucks counter is reset to zero and that
the number of coffee pucks is counted
correctly.
I cannot remove the
brew group.
The brew group is not in the
correct position.
Reset the machine in the following way:
close the service door and place back
the water tank. Switch the machine off
and back on again and wait for the
lights in the drinks icons to come on. Try
again to remove the brew group. See
chapter 'Removing and inserting the
brew group' for step by step
instructions.
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