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41

LITHUANIA
ServiceNet LT
Gaiziunu G. 3
LT - 3009 KAUNAS
Tel: +370 7400088
Email: [email protected]
www.servicenet.lt

ROMANIA
Blue Ridge Int'l Computers SRL
115, Mihai Eminescu St., Sector 2
RO - 020074 Bucharest
Tel: +40 21 2101969

SERBIA & MONTENEGRO
Kim Tec d.o.o.
Viline vode bb, Slobodna zona
Beograd L12/3
11000 Belgrade
Serbia
Tel. +381 11 20 70 684

SLOVAKIA
General Consumer Information Center
0800004551
Datalan Servisne Stredisko
Puchovska 8
SK - 831 06 Bratislava
Tel: +421 2 49207155
Email: [email protected]

SLOVENIA
PC HAND
Brezovce 10
SI - 1236 Trzin
Tel: +386 1 530 08 24
Email: [email protected]

RUSSIA
CPS
18, Shelepihinskaya nab.
123290 Moscow
Russia
Tel. +7(495)797 3434

TURKEY
See warranty card for local support
Central Turkey:
Tecpro
Telsizler Mah. 10
Kagithana, Istanbul, Turkey
Tel: +90 212 444 4 832

UKRAINE
Comel
Shevchenko street 32
UA - 49030 Dnepropetrovsk
Tel: +380 562320045
www.csp-comel.com LLC Topaz Company

Topaz-Service Company,
Mishina str. 3,
Kiev
Ukraine-03151
Tel: +38 044 245 73 31

In order to avoid unnecessary inconvenience,
we advise you to read the operating instructions
carefully before contacting your dealer. If you
have questions which your dealer cannot
answer or any related question please contact
the Philips Consumer Information Centers or
via:
Website: http://www.philips.com

Latin America

TO GET WARRANTY SERVICE IN
ARGENTINA and BRAZIL.
Please contact Philips at:
Brazil:
Consumer care number: 0800-7254101
E-mail address: [email protected]
Monday to Friday:
8:00am - 8:00pm

Argentina:
Consumer care number: 0800 3330 856
E-mail address: [email protected]
Monday to Friday:
8:00am - 8:00pm

7. Customer care and warranty

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Содержание 221S3LCB/00

Страница 1: ...1 www philips com welcome EN User manual 1 Customer care and warranty 34 Troubleshooting FAQs 48 221S3 ...

Страница 2: ...artImage 10 3 2 SmartContrast 11 3 3 Philips SmartControl Premium 11 3 4 SmartDesktop Guide 19 4 Technical Specifications 24 4 1 Resolution Preset Modes 27 5 Power Management 28 5 1 Automatic PowerSaving 28 6 Regulatory Information 29 7 Customer care and warranty 34 7 1 Philips Flat Panel Monitors Pixel Defect Policy 34 7 2 Customer Care Warranty 36 8 Troubleshooting FAQs 48 8 1 Troubleshooting 48...

Страница 3: ...seconds before attaching the power cable or DC power cord for normal operation Please use approved power cord provided by Philips all the time If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the monitor ...

Страница 4: ...ny document for repair or integration please contact with your local service center please refer to the chapter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take whe...

Страница 5: ...hat serves your household or the store at which you purchased the product Your new monitor contains materials that can be recycled and reused Specialized companies can recycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of All redundant packing material has been omitted We have done our utmost to make the packaging easily separable into mono ...

Страница 6: ... lock from the base column before the base stand is firmly fixed DON T 2 Setting up the monitor 2 1 Installation 221S3 221S3L 221S3L plus Package contents Register your product and get support at www philips com welcome Quick Start VGA optional DVI optional 221S3 Install base stand 221S3 221S3L 1 Place the monitor face down on a smooth and soft surface taking care to avoid scratching or damaging t...

Страница 7: ...AC DC adapter into a nearby AC power outlet 5 Turn on your computer and monitor If the monitor displays images the installation is done 2 2 Operating the monitor 6 7 5 4 2 1 3 Front view product description To access the OSD menu Return to previous OSD level Dim down to 60 of brightness level by one touch To switch monitor s power ON and OFF To adjust the OSD menu To adjust brightness of this moni...

Страница 8: ...l view of the structure of the On Screen Display You can use this as a reference when you want to work your way around the different adjustments later on Main menu Sub menu Auto Input VGA DVI Picture Wide screen 4 3 0 100 0 100 On Off 1 8 2 0 2 2 2 4 2 6 Picture Format Brightness Contrast SmartContrast Gamma OSD Settings 0 100 0 100 Off 1 2 3 4 5 10 20 30 60 Horizontal Vertical Transparency OSD Ti...

Страница 9: ... 1920 x 1080 at 60 Hz for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu Physical Function Tilt Ȑ221S3 221S3L 221S3L plus Swivel 65 65 Ȑ221S3L plus Height adjustment 70mm Ȑ221S3L plus Note Remove the height adjustment pin lock before adjusting the height Insert the height adjustment pin lock before lifting the monitor 2 Setting ...

Страница 10: ...fore you start disassembling the monitor base please follow the instructions below to avoid damage or injury 1 Extend the monitor base to its maximum height 2 Place the monitor face down on a smooth surface taking care to avoid scratching or damaging the screen Then lift the monitor stand 3 Release the lock of base stand then pull the base stand away from the base column 2 Setting up the monitor ...

Страница 11: ...ard mounting applications 221S3L plus 1 Remove the 8 screw covers 2 Remove the 4 screws and then remove the base from the monitor Note This monitor accepts a 100mm x 100mm VESA Compliant mounting interface 100mm 100mm 2 Setting up the monitor ...

Страница 12: ...e between Office Photo Movie Game Economy and Off 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also press OK to make confirmation 4 When SmartImage is enabled the sRGB scheme is disabled automatically To use sRGB you need to disable SmartImage with the button at the front bezel of your monitor Except using key to scroll down you can also press buttons to choose...

Страница 13: ...mption you save on energy costs and extend the lifetime of your monitor How does it work When you activate SmartContrast it will analyse the content you are displaying in real time to adjust colors and control backlight intensity This function will dynamically enhance contrast for a great entertainment experience when viewing videos or playing games 3 3 Philips SmartControl Premium The new SmartCo...

Страница 14: ...tions without wizard by Standard pane Start with Standard pane Adjust menu Adjust Menu allow you to adjust Bright ness Contrast Focus Position and Reso lution You can follow the instruction and do the adjustment Cancel prompts user if you want to cancel installation 3 Image Optimization ...

Страница 15: ...ack Level White Point Color Calibra tion and SmartImage Please refer to SmartImage section You can follow the instruction and do the adjustment Refer to below table for sub menu item base on your input Example for Color Calibration 3 Image Optimization ...

Страница 16: ...o happen dimes out start and quick view buttons 6 Must have patent info in calibration screen First color Calibration Screen Previous button is disabled until the sec ond color screen Next goes to the succeeding target 6 targets Final next goes File Presets pane Cancel closes the UI and returns to the plug in page SmartImage Allows user to change setting for better display setting based on content...

Страница 17: ...ault Does not require the display be attached to a different host to go into Theft Deter rence mode After creating PIN theTheft Deterrence pane will indicateTheft Deterrence Enabled and provide PIN Options button Theft Deterrence Enabled is displayed Disable Theft Deterrence Mode opens pane screen on next page PIN Options button only available after user creates PIN button opens secure PIN web sit...

Страница 18: ...ask tray menu is disabled the task tray icon will only display EXIT Run at Startup is checked On by default When disabled SmartControl Premium will not launch at start or be in the task tray The only way to launch SmartControl Premium is either from the desktop short cut or from the program file Any preset set to run at startup will not load when this box is unchecked Disabled Enable transparency ...

Страница 19: ...Auto Pivot Help User Manual Will only be active when selecting User Manual from the drop down Help menu On a non supported display capable of DDC CI only the Help and Options tabs are available Help Version Will only be active when selectingVersion from the drop down Help menu On a non supported display capable of DDC CI only the Help and Options tabs are available 3 Image Optimization ...

Страница 20: ...rtControl Premium icon from the task tray Left Click will launch the application The task tray has five entries Help Access to User Manual file Open User Manual file using the default browser window Technical Support displays the tech sup port page Check for Update takes the user to PDI Landing and checks the user s version against the most current available About Displays detailed reference infor...

Страница 21: ...hen the window and mouse cursor are within the region the region will become highlighted Note If the outline of the region is not visible when dragging the window Show windows contents while dragging is disabled To enable 1 In Control Panel click System 2 Click Advanced system settings For Vista Win7 OS this is located on the left sidebar 3 In Performance section click Settings 4 In the box check ...

Страница 22: ...ws the current selected partition and allows the user to quickly change to any of the partitions shown in the drop down Note If more than one display is attached the user can select the targeted display to change the partition The highlighted icon represents the current active partition Identify Partition Displays the outline grid on the desktop for the current parti tion Align On Align Off Enable...

Страница 23: ...the same partition Find Window will show all open windows and move the selected window to the forefront Desktop Partition Desktop Partition shows the current selected partition and allows the user to quickly change to any of the partitions shown in the drop down Identify Partition Displays the outline grid on the desktop for the current parti tion Align On Align Off Enables disables the drag and d...

Страница 24: ...ion 2 horizontal center Partition 3 horizontal bottom For 270 Partition 3 horizontal top Partition 2 horizontal center Partition 1 horizontal bottom Vertical Split Left Assesses the screen resolution and divides the display into two vertical regions the left hand side is a single region the right hand side is split into two evenly sized regions For 90 Partition 1 on top Partition 2 3 on bottom For...

Страница 25: ...eft sideVertical Partition 2 3 on right sideVertical Horizontal Split Bottom Assesses the screen resolution and divides the display into two evenly sized horizontal regions the bottom region is single the top region is spilt into two evenly sized regions For 90 Partition 1 2 on right sideVertical Partition 3 on left sideVertical For 270 Partition 1 2 on left sideVertical Partition 3 on right sideV...

Страница 26: ...C R 5 221S3 176 H 170 V C R 5 221S3L Picture Enhancement SmartImage Display colors 16 7 M Vertical refresh rate 56Hz 76Hz Horizontal Frequency 30kHz 83kHz sRGB YES Connectivity Signal input DVI digital VGA signal Input Signal Separate Sync Sync on Green Convenience User Convenience Smartimage Brightness Power On Off back Menu OK OSD Languages English French German Italian Russian Spanish Simplifie...

Страница 27: ...ep 0 34 BTU hr 0 34 BTU hr 0 34 BTU hr Off 0 34 BTU hr 0 34 BTU hr 0 34 BTU hr Power LED indicator On mode White Standby Sleep mode White blinking Power Supply Build in 100 240VAC 50 60Hz 221S3L Dimension Product with stand WxHxD 507 x 400 x 201 mm Product without stand WxHxD 507 x 323 x 59 mm Box dimension WxHxD 565 x 461 x 131 mm Weight Product with stand 3 85 kg Product without stand 3 44 kg Pr...

Страница 28: ...mental ROHS YES EPEAT Silver www epeat net Packaging 100 recyclable Compliance and standards Regulatory Approvals BSMI CE Mark FCC Class B GOAST SEMKO TCO5 1 TUV Ergo TUV GS UL cUL Cabinet Color Black Silver Finish Texture Note 1 EPEAT Gold or Silver is valid only where Philips registers the product Please visit www epeat net for registration status in your country 2 This data is subject to change...

Страница 29: ...9 31 47 640x480 59 94 35 00 640x480 66 67 37 86 640x480 72 81 37 50 640x480 75 00 37 88 800x600 60 32 46 88 800x600 75 00 48 36 1024x768 60 00 60 02 1024x768 75 03 63 89 1280x1024 60 02 79 98 1280x1024 75 03 55 94 1440x900 59 89 70 64 1440x900 74 98 65 29 1680x1050 59 95 67 50 1920x1080 60 00 Note Please notice that your display works best at native resolution of 1920 X 1080 60Hz For best display ...

Страница 30: ...e shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED color Active ON Yes Yes 16 7 W typ White Sleep OFF No No 0 1 W typ White blinking Switch Off OFF 0 1 W typ OFF The following setup is used to measure power consumption on this monitor v Native resolution 1920 x 1080 v Contrast 50 v Brightness 3...

Страница 31: ...N OHYHOV RZ motion blur Electrical Safety v 3URGXFW IXOILOOV ULJRURXV VDIHW VWDQGDUGV Emissions v RZ DOWHUQDWLQJ HOHFWULF DQG PDJQHWLF ILHOGV emissions v RZ DFRXVWLF QRLVH HPLVVLRQV Some of the Environmental features of the TCO Displays 5 1 requirements v 7KH EUDQG RZQHU GHPRQVWUDWHV FRUSRUDWH social responsibility and has a certified environmental management system EMAS or ISO 14001 v 9HU ORZ HQH...

Страница 32: ...on of Professional Employees for TCO versions Energy Star Declaration www energystar gov As an ENERGY STAR Partner we have determined that this product meets the ENERGY STAR guidelines for energy efficiency Note We recommend you switch off the monitor when it is not in use for a long time Federal Communications Commission FCC Notice U S Only This equipment has been tested and found to comply with ...

Страница 33: ...es interférences nuisibles dans le cadre d une installation résidentielle CET appareil produit utilise et peut émettre des hyperfréquences qui si l appareil n est pas installé et utilisé selon les consignes données peuvent causer des interférences nuisibles aux communications radio Cependant rien ne peut garantir l absence d interférences dans le cadre d une installation particulière Si cet appare...

Страница 34: ...ies Information Placering Ventilation VARNING FÖRSÄKRA DIG OM ATT HUVUDBRYTARE OCH UTTAG ÄR LÄTÅTKOMLIGA NÄR DU STÄLLER DIN UTRUSTNING PÅPLATS Placering Ventilation ADVARSEL SØRG VED PLACERINGEN FOR AT NETLEDNINGENS STIK OG STIKKONTAKT ER NEMTTILGÆNGELIGE Paikka Ilmankierto VAROITUS SIJOITA LAITE SITEN ETTÄ VERKKOJOHTO VOIDAAN TARVITTAESSA HELPOSTI IRROTTAA PISTORASIASTA Plassering Ventilasjon ADV...

Страница 35: ... nach DIN 45 635 beträgt 70dB A oder weniger ACHTUNG BEIM AUFSTELLEN DIESES GERÄTES DARAUF ACHTEN DAß NETZSTECKER UND NETZKABELANSCHLUß LEICHT ZUGÄNGLICH SIND China RoHS The People s Republic of China released a regulation called Management Methods for Controlling Pollution by Electronic Information Products or commonly referred to as China RoHS All products including CRT and Monitor which are pro...

Страница 36: ... combinations of pixel defects that are more noticeable than others This policy is valid worldwide Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together appear as a single white pixel When all are dark the three color...

Страница 37: ...fewer 3 adjacent dark subpixels 0 Distance between two black dot defects 15mm Total black dot defects of all types 5 or fewer TOTAL DOT DEFECTS ACCEPTABLE LEVEL Total bright or black dot defects of all types 5 or fewer Note 1 1 or 2 adjacent sub pixel defects 1 dot defect 2 This monitor is ISO9241 307 compliant ISO9241 307 Ergonomic requirement analysis and compliance test methods for electronic v...

Страница 38: ...ease of use and ease of installation Should you encounter any difficulties while installing or using this product please contact the Philips helpdesk directly to benefit from your Philips Warranty conditions This service warranty entitles you to get a solution depending on the model you purchased when your monitor turns out to be faulty or defective What is covered The Philips West European Warran...

Страница 39: ...Warranty may not apply if v 7KH GRFXPHQWV KDYH EHHQ DOWHUHG LQ DQ way or made illegible v 7KH PRGHO RU SURGXFWLRQ QXPEHU RQ WKH product has been altered deleted removed or made illegible 7 Customer care and warranty v 5HSDLUV RU SURGXFW PRGLILFDWLRQV DQG alterations have been executed by unauthorized service organizations or persons v DPDJH LV FDXVHG E DFFLGHQWV LQFOXGLQJ EXW not limited to lightn...

Страница 40: ...Contact Information for West European region Germany 49 01803 386 853 0 09 United Kingdom 44 0207 949 0069 Local call tariff Ireland 353 01 601 1161 Local call tariff Spain 34 902 888 785 0 10 Finland 358 09 2290 1908 Local call tariff France 33 082161 1658 0 09 Greece 30 00800 3122 1223 Free Of Charge Italy 39 840 320 041 0 08 Netherlands 31 0900 0400 063 0 10 Denmark 45 3525 8761 Local call tari...

Страница 41: ...If no Repair can be fulfilled within 10 working days after the unit is picked up then a replacement monitor of at least an equivalent monitor will be given to you The replacement monitor remains yours and Philips keeps the defective original monitor For the replacement monitor the warranty period remains equal to that of your original monitor What is excluded The Philips guarantee applies provided...

Страница 42: ... directly the Philips Service and Consumer Information Centers Website http www philips com support Eastern Europe BELARUS IBA Technical Center of JV IBA M Bogdanovich str 155 BY 220040 Minsk Tel 375 17 217 33 86 Service BY Petrus Brovky st 19 101 B 220072 Minsk Belarus BULGARIA LAN Service 140 Mimi Balkanska Str Office centerTranslog 1540 Sofia Bulgaria Tel 359 2 960 2360 www lan service bg CZECH...

Страница 43: ...urkey Tecpro Telsizler Mah 10 Kagithana Istanbul Turkey Tel 90 212 444 4 832 UKRAINE Comel Shevchenko street 32 UA 49030 Dnepropetrovsk Tel 380 562320045 www csp comel com LLCTopaz Company Topaz Service Company Mishina str 3 Kiev Ukraine 03151 Tel 38 044 245 73 31 In order to avoid unnecessary inconvenience we advise you to read the operating instructions carefully before contacting your dealer If...

Страница 44: ...t 9 00am 1 00pm Macau Company Smart PixelsTechnology Ltd Address RUA DO PE ANT ROLIZ NO 2H R C SL A HONG FOK KOK MACAU 䭔㕙㸫匏䭷Ѡ㰳㟪 Tel 853 0800 987 Fax 853 2855 2228 E mail service smartpixels com hk Service hours Mon To Fri 9 00am 6 00pm Sat 9 00am 1 00pm China TO GET WARRANTY SERVICE IN CHINA Please contact Philips at Consumer care number 4008 800 008 E mail address philips_helpdesk vavotelecom ...

Страница 45: ...il pceinfo my philips com Service Hours Mon Fri 8 15am 5 15pm Sat 9 00am 1 00pm Pakistan Philips Consumer Service Address Mubarak manzil 39 Garden Road Saddar Karachi 74400 Tel 9221 2737411 16 Fax 9221 2721167 E mail care philips com Service hours Mon Sat 09 30am 1 00pm 2 00pm 5 30pm Philippines Company Glee Electronics Inc Address Unit 1103 1104 11FTheTaipan Place Bldg F Ortigas Center Pasig City...

Страница 46: ...n Phu Street Ninh Kieu District Can tho City Tel 84 5113 562666 Fax 84 5113 562662 E mail nhieptv fpt com vn Service hours Mon To Fri 8 00am 12 00am 1 30pm 5 30pm Sat 8 00am 12 00am Africa South Africa Company name SylvaraTechnologies Pty Ltd Address Ho Address Palm Springs Centre Christoffel RoadVan Riebeeck Park Kempton Park South Africa Tel 27878084456 Fax 2711 391 1060 E mail customercare phil...

Страница 47: ...r s manual and keep both nearby WHAT IS COVERED Warranty coverage begins the day you buy your product For three years thereafter all parts will be repaired or replaced and labor is free After three years from the day of purchase you pay for the replacement or repair of all parts and for all labor charges All parts including repaired and replaced parts are covered only for the original warranty per...

Страница 48: ... warranty But because some states do not allow limitations on how long an implied warranty may last this limitation may not apply to you TO GET WARRANTY SERVICE IN CANADA Please contact Philips at 800 479 6696 Three years free parts and three years free labor will be provided at Philips Canada depot or any one of its authorized service centers In Canada this warranty is given in lieu of all other ...

Страница 49: ...dicating the date of purchase dealer s name and model and production number of the product The Philips guarantee may not apply if v WKH GRFXPHQWV KDYH EHHQ DOWHUHG LQ DQ way or made illegible v WKH PRGHO RU SURGXFWLRQ QXPEHU RQ WKH product has been altered deleted removed or made illegible v UHSDLUV RU SURGXFW PRGLILFDWLRQV DQG alterations have been executed by unauthorized service organizations o...

Страница 50: ...onitor cable is properly connected to your computer Also refer to the Quick Start Guide v Check to see if the monitor cable has bent pins v Make sure the computer is turned on AUTO button doesn t function v The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital ...

Страница 51: ...ing will disappear gradually over a period of time after the power has been switched off v Always activate a moving screen saver program when you leave your monitor unattended v Always activate a periodic screen refresh application if your Monitor will display unchanging static content v Severe burn in or after image or ghost image symptoms will not disappear and cannot be repaired The damage ment...

Страница 52: ... on SmartControl Premium tab nothing shows up after a while or a failure message shows what happened Ans It might be your graphic adaptor is not compatible with the SmartControl Premium If your graphic adaptor is one of the above mentioned brands try to download the most updated graphic adaptor driver from corresponding companies web site Install the driver Remove SmartControl Premium and re insta...

Страница 53: ...ivers inf and icm files or a driver disk when you first install your monitor Follow the instructions to insert the companion CD ROM included in this package Monitor drivers inf and icm files will be installed automatically Q4 How do I adjust the resolution Ans Your video card graphic driver and monitor together determine the available resolutions You can select the desired resolution under Windows...

Страница 54: ...ntative for more information Q10 Are Philips Monitors Plug and Play Ans Yes the monitors are Plug and Play compatible with Windows 7 Vista XP NT Mac OSX Linux Q11 What is Image Sticking or Image Burn in or After Image or Ghost Image in Monitor panels Ans Uninterrupted display of still or static images over an extended period may cause burn in also known as after imaging or ghost imaging on your sc...

Страница 55: ...ts reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips Electronics N V and are used under license from Koninklijke Philips Electronics N V Specifcations are subject to change without notice Version M3221SE1T ...

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