Phihong USA Corporation • 47800 Fremont Blvd. Fremont, CA 94538 • Tel: 1.510.445.0100 Fax: 1.510.445.1678
www.phihong.com or www.midspans.com
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Problem
Possible Solutions
Midspan does not power up
1. Assure that the AC power cord is
connected
2. Assure that the AC power cord is in
good condition
3. If solutions 1 & 2 are true; then
disconnect the AC power cord and
reconnect. Observe the Port LEDs to
verify a proper power up.
AC LED not lit
Verify Midspan is properly connected to an
AC power source
Port LED do not light ‘Green’
1. Port maybe disabled and needs to
be enabled using the GUI. Ensure
Ports are enabled, then ‘Save Flash
Parameters.’
2. Assure Ports are connected to a
Network
The GUI window does not update
port status.
Click ‘System Reset’ and wait for the
System to Reboot
Others. Please verify the following:
1. Power is applied to the Midspan.
2. The network Ethernet cable is
connected to the Data port.
3. The power device Ethernet cable is
connected to the Data & Power port.
4. Proper type of Ethernet cable is used;
do not use crossover-type Ethernet
cable.
5. Cable pairs are connected to
corresponding ports.
5.
Midspan Troubleshooting:
If problems occur with the Midspan, verify the following:
The troubleshooting solutions provided can only solve minor problems. If your problem is not listed,
please contact our Phihong Sales for further technical assistance. All up-to-date contact information
can be found on our website www.phihong.com.
Table 3: Troubleshooting