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Phicomm K3C - AC1900 Smart Wi-Fi Router

Appendix

Troubleshooting

Why I cannot open the management page?



Turn off browser’s proxy settings.



Make sure that your network card has been set to obtaining an IP automatically.



Make sure that your LAN and wireless LED is on and all cables are connected
correctly.

I forgot my network name or encryption keys!



Try to set up a wired connection and configure the wireless encryption again.



Click

beside the password textbox to reveal the bulleted password.



Press the Reset button of the router longer than 5 seconds or go to

Main menu >

Advanced > Restore

to reset the router to factory defaults.

Why I cannot access the internet via LAN adapter?



Move the router closer to the wireless client.



Check whether the wireless adapter is connected to the correct wireless router.



Check whether the wireless channel conforms to the channels available in your
country / area.



Retry using another Ethernet cable.



Check if all cables are connected correctly.

Содержание K3C

Страница 1: ...K3C AC1900 Smart Wi Fi Router User Guide ...

Страница 2: ...omm app 11 5 General configurations 12 5 1 Manage devices 12 5 2 Wireless settings 13 5 3 WAN settings 15 5 4 LAN settings 16 6 Advanced settings 17 6 1 DHCP service 17 6 2 Guest Wi Fi 17 6 3 QoS 18 6 4 UPnP 19 6 5 Port forwarding 20 6 6 DMZ 21 6 7 Dynamic DNS 22 6 8 Remote access 23 6 9 VPN server 25 6 10 VPN client 27 6 11 USB storage 28 6 12 Parental control 32 7 Administration 33 7 1 Router st...

Страница 3: ... exposure of the general electromagnetic fields by way of health protection The device complies with RF specifications when the device used at 20 cm from your body LEGAL INFORMATION ABOUT INTELLECTUAL PROPERTY All company product and service names mentioned herein are trademarks registered trademarks or service marks of their respective owners Phicomm Shanghai Co Ltd reserves the right to revise t...

Страница 4: ...ce providers or the interruption or termination of third party contents or services Phicomm Shanghai Co Ltd Shall be not responsible for the legality quality or any other aspects of any software installed on this product or for any uploaded or downloadad third party works such as texts images videos or software Customers shall bear the risk for any and all effects including incompatibility between...

Страница 5: ...rs heat from inside the unit to the cooler air outside ENVIRONMENT RESTRICTIONS Do not use this product in gas stations fuel depots chemical plants or where blasting operations are in process or in potentially explosive atmospheres such as below deck on boats fuel or chemical transfer or storage facilities and areas where the air contains chemicals or particles such as grain dust or metal powders ...

Страница 6: ...ION Your device has external antennas This product should be operated in its normal use position to ensure the radiative performance and safety of the interference Users are advised that for satisfactory operation of the equipment and for the safety of personnel it is recommended that no part of the human body be allowed to come too close to the antenna during operation of the equipment Use only t...

Страница 7: ...to rain or water There are noticeable signs of overheating The product does not operate normally when you follow the operating instructions AVOID HOT AREAS The product should be placed away from heat sources such as radiators heat registers stoves or other products including amplifiers that products heat AVOID WET AREAS Never use the product in a wet location AVOID USING YOUR DEVICE AFTER A DRAMAT...

Страница 8: ...nd sweat on its surface The device itself does not have a stain resistant function In case of smudginess and dyeing please wipe it with clean damp sponge immediately Please keep the device dry when necessary PACEMAKER The device may cause disturbance to pacemakers Please keep the device a proper distance of least 5 centimeters away from pacemakers If you need detailed information about other activ...

Страница 9: ...e radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encoura...

Страница 10: ...s 1 2 Symbols and conventions The following symbols are used in the user guide Chapter Title Subject 1 About this guide Basic description of document content definition of symbols and conventions 2 Introduction Description of basic functions 3 Hardware connections Description of the way connecting the router to your devices 4 Get started Description of the way to set up your router for the first t...

Страница 11: ...ide Convention Explanation Bold Field names button names are written in bold Example click menu View Italic Commands screen output file names and paths are written in Italic Example Input 192 168 0 1 in IP address text box keyboard or actual names are represented in angle brackets Example Click Ctrl Alt Delete to open the task manager Used for menu sequence Example Click File Print to print ...

Страница 12: ...atures Intel processor GRX350 WAV500 provides sophisticated analytics capability on massive data Simultaneous dual band speed up to 1 9 Gbps 2 4G 600Mbps and 5G 1300Mbps 1 Gigabit WAN 3 Gigabit LAN with up to 1000 Mbps WAN LAN throughput USB 3 0 interface for file share in external storage device VPN offers secure access for remote users QoS allows optimal speeds for a specific application or prog...

Страница 13: ...kage contents Please check the package content before the installation of the router 1 x Wireless Router 1 x power adapter 1 x RJ 45 cable 1 x Quick Installation Guide GPL license and CE declaration 3 2 Connect your devices Follow these steps below to connect your devices ...

Страница 14: ...nternet instead of a modem connect the RJ 45 cable directly to the WAN port on the router then continue with the following instructions to complete the router setup 3 Connect your device to the router wired or wireless 3 a Wired connection Connect your PC to the LAN port on the router with a RJ 45 cable 3 b Wireless connection Turn on WLAN on your wireless device and connect to PHICOMM_XX or PHICO...

Страница 15: ...btained automatically before starting the configuration of the router Please follow these steps 1 With the right mouse button please click on the right bottom corner Click Open Network and Sharing Center and select Change adapter settings on the upper left of the screen 2 Right click network connection type and select Properties In the Properties window double click Internet Protocol Version 4 TCP...

Страница 16: ...ally and Obtain DNS server address automatically Click OK to confirm the configuration 4 2 Set up router via web browser 1 On your web browser enter p to or 192 168 2 1 in address bar and click Start Setup to run the setup wizard 2 Create a login password for your router and click Next ...

Страница 17: ...Phicomm K3C AC1900 Smart Wi Fi Router 8 3 Select your local time zone and click Next 4 Specify your internet connection type enter the relevant account information as required and click Next ...

Страница 18: ...address Select Static IP if internet service provider provides the static IP address subnet mask default gateway and DNS server address PPTP L2TP Select PPTP or L2TP if ISP provides the username password and VPN server IP Note Contact your ISP if you are not sure about your internet connection type 5 Set SSID and password no less than 8 characters for your wireless network or use the default setti...

Страница 19: ... can also click More Settings for further advanced configuration 4 3 Log into Web Management On your web browser enter p to or 192 168 2 1 in address bar and enter the login password that is set when you set up the router for the first time You can now use the Web Management for further configurations on the router ...

Страница 20: ...nd install PhiWiFi from Apple App Store or Google Play Note Alternatively you can search PhiWiFi on Apple App Store or Google Play 2 Make sure your router is powered on and connected to internet properly Turn on WLAN on your smartphone and connect to Phicomm s wireless network PHICOMM_XX or PHICOMM_XX_5G 3 Launch PhiWiFi and follow the step by step instructions to complete the setup ...

Страница 21: ... to your local network will be listed on this screen To block a computer or device from connecting to your home network toggle off the Allowed switch To allow the computer or device to continue access the network toggle on the Allowed switch You can specify the maximum upload download bandwidth in the Limited field The device can be renamed by clicking Devices field and entering the new name ...

Страница 22: ...off wireless network or modify the SSID password for 2 4G and 5G separately Single SSID for Dual band If Single SSID for Dual band is enabled both 2 4G and 5G will apply the same SSID and password Hide SSID If Hide SSID is enabled the wireless network with this SSID will not be discovered by other Wi Fi devices Click Expand to have more advanced settings displayed ...

Страница 23: ...er bandwidth provides faster network speed but it will be much easier interfered by other radio signal The default value is recommended AP Isolation If enabled the devices under this SSID can only access internet and it cannot communicate with other devices in the same Wi Fi network MU MIMO When Multi User Multiple Input Multiple Output MU MIMO is enabled the router can utilize the wireless bandwi...

Страница 24: ... is the default value PPPoE The range of maximum length is between 576 and 1492 1480 is the default value Static IP Address The range of maximum length is between 576 and 1500 1500 is the default value PPTP The range of maximum length is between 576 and 1420 1420 is the default value L2TP The range of maximum length is between 576 and 1460 1460 is the default value User defined DNS If any specific...

Страница 25: ...ed LAN Settings on Web Management Current LAN IP address and subnet mask are displayed IP address Enter LAN IP address of the router Subnet Mask Enter the subnet mask associated with the LAN IP address Note If you change the LAN IP address of the router log in the web management page with the new IP address ...

Страница 26: ... Advanced DHCP and toggle on DHCP switch 2 Specify the IP Address Pool for the clients on your network 3 Click Save to save the settings You can also specify a reserved IP address for a computer on the LAN and bind the IP Address and MAC Address into a pair so that the computer always receives the same IP address each time it accesses the router s DHCP server 6 2 Guest Wi Fi Guest Wi Fi is a type ...

Страница 27: ...ord for the guest network and click Save to save the settings 3 Click Save to save the settings Note By default the guest network SSID is PHICOMM_Guest 6 3 QoS Phicomm router offers Quality of Service QoS to allocate optimal network speeds for a specific application or limit the bandwidth for user device s To set up high priority for a specific application to achieve the maximum amount of availabl...

Страница 28: ...ain menu Devices Specify the maximum download upload speed for the device s in the Limited field 6 4 UPnP Universal Plug and Play UPnP allows discovery of UPnP enabled device in a network environment Once connected to the network devices can be remotely configured to support P2P applications interactive gaming video conferencing and web or proxy servers using standard protocols To enable UPnP on W...

Страница 29: ...stablished a connection is currently active 6 5 Port forwarding Port forwarding opens a specific port to allow remote users to access certain public services such as gaming downloading or web server on your local network To set up port forwarding on Phicomm router follow these steps below 1 On Web Management go to Main menu Advanced Port Forwarding and toggle on Port Forwarding switch 2 Enter the ...

Страница 30: ...ve topology if you want to access the FTP server of PC1 on PC3 follow these steps 1 Run the FTP server on PC1 2 On PC2 log on Web Management and go to Main menu Advanced DMZ host 3 Toggle on DMZ Host enter the IP address of PC1 as the DMZ Host IP Note Before using the DMZ host you should assign a static IP address to the designated server Then enter this static IP address into the router as its IP...

Страница 31: ...mmended to disable the DMZ host when it is not in use to avoid potential safety risks 6 7 Dynamic DNS Dynamic DNS feature allows you to host a server web FTP game server and etc using a fixed domain name host name instead of remembering the dynamic IP address which might be changed from time to time To assign a fixed host or domain name to a dynamic internet IP address follow these steps below 1 O...

Страница 32: ...er supports two DDNS service providers NO IP www noip com and DynDNS www dyn com Before you set up the DDNS please have the DDNS account created and the host name purchased on the service provider website before setting DDNS on this screen 6 8 Remote access Using Remote Access you can allow a user on the internet to access and manage your router This feature is helpful when you want to administer ...

Страница 33: ...ynamic DNS and toggle on Dynamic DNS switch 2 Enter the IP address of the computer that is given the access Note If you set Management IP as 255 255 255 255 all devices from the network can remotely manage your router 3 Click Save to save the settings To access the router from internet type the router s WAN IP into the address bar of a ...

Страница 34: ...nternet WARNING Turn off Remote Access if it is not used to avoid potential hazard from internet 6 9 VPN server With VPN server enabled the router can be deployed as a VPN server for remote users to connect and access your home network To set up a VPN server follow these steps below 1 On Web Management go to Main menu Advanced VPN Server 2 Toggle on VPN Server switch select protocol and click the ...

Страница 35: ...VPN client accounts To access the VPN server follow these steps below 1 Open the VPN client program or application on remote devices 2 Add a new VPN connection with the server IP shown in the VPN Server page that is the WAN IP of your Phicomm router You can also check the WAN IP in Advanced Router Status 3 Enter the authentication information as required to connect the client device to the VPN ser...

Страница 36: ...mm router you can establish a VPN tunnel connecting to a VPN server over internet To set up a connection from VPN client to VPN server follow these steps below 1 On Web Management go to Main menu Advanced VPN Client 2 Toggle on VPN Client switch enter a rule name for the VPN connection VPN server IP address or domain name sometime also called host name select protocol and enter VPN server authenti...

Страница 37: ... of the screen 6 11 USB storage The USB port built on the router allows you to share files stored in a USB device with anyone who has access to your network Note Ensure that your USB storage device has already connected to the USB port of the router before proceeding these steps You can go to Advanced USB Storage to check whether the USB device is connected to the router properly To configure the ...

Страница 38: ...dia Server Toggle this switch to enable media sharing function by which your DLNA devices such as computer or mobile device connected to the router can detect and play the media files on the USB drive USB 3 0 Switch USB interface between 3 0 and 2 0 If the USB drive is a USB 3 0 device you can toggle on this switch to achieve more transmission rate Note Please be noted that USB 3 0 hard drive can ...

Страница 39: ...e storage device To access USB storage using a Windows PC follow these steps below 1 Open up a Windows Explorer window and enter p to or the router s IP address in the address bar Note Windows Explorer is different from Internet Explorer You can open a Windows Explorer window by opening Computer or Documents 2 If a login window pops up enter the user name and password you set before in Advanced US...

Страница 40: ...it the content of the USB storage To access USB storage using a MAC PC follow these steps below 1 On your MAC PC Open Finder and click Go Connect to Server 2 Enter smb p to in Server Address and click Connect 3 Enter the username and password encryption has been enabled and click Connect ...

Страница 41: ...trict internet access at times of the day and days of the week when your children s devices are not allowed to be online To set up a restriction rule follow these steps below 1 On Web Management go to Main menu Advanced Parental Control 2 Toggle on Parental Control switch select the device on which you want to set the restriction rule and specify day s and time s the device will be blocked from in...

Страница 42: ... Management General system information WAN and LAN status Wi Fi status and external USB storage status will be shown on this screen 7 2 Time zone You will be asked to specify your local time zone during the setup wizard when you set up the router for the first time The time zone can also be modified from Main menu Advanced Time Zone on Web Management ...

Страница 43: ...AC1900 Smart Wi Fi Router 34 7 3 Security Security protects your local network from the risk of internet attack To configure security for your router and network go to Main menu Advanced Security on Web Management ...

Страница 44: ... ICMP data packets exceeds the threshold the defense measures act immediately UDP FLOOD Attack Filtering Enable to protect against UDP FLOOD attacks UDP flooding Packets Threshold If the number of UDP data packets exceeds the threshold the defense measures act immediately TCP FLOOD Attack Filtering Enable to protect against TCP FLOOD attacks TCP SYN flooding Packets Threshold If the number of TCP ...

Страница 45: ...on t update now to postpone the update To check whether a new update is available and update your router online go to Main menu Advanced Online Update on Web Management Click Check for Update to detect new updates online If a new update is found click Update to update your router with the newest firmware ...

Страница 46: ...date to download the firmware to your local drive and update the router any time appropriate to your needs Click Browse to locate the new firmware file in your local drive and click Update to start updating your router You can also click the link as instructed to download the latest firmware ...

Страница 47: ...heck the router s overall conditions such as password strength and firmware updates go to Main menu Advanced Health Check on Web Management Click Check to start diagnostics on your router If your password strength is categorized as Weak click Modify to modify the password to a more complex one to improve the security You can click Update to update your router with the latest firmware if a new upda...

Страница 48: ...anagement Backup Configuration Click to save the current router settings in a backup file on your local drive Restore Configuration Locate a backup file on your local drive and click this button to restore your router with these settings Factory Restore Click to reset your router to factory defaults WARNING If you click Factory Restore to reset the router to the factory default settings all your p...

Страница 49: ... configure the wireless encryption again Click beside the password textbox to reveal the bulleted password Press the Reset button of the router longer than 5 seconds or go to Main menu Advanced Restore to reset the router to factory defaults Why I cannot access the internet via LAN adapter Move the router closer to the wireless client Check whether the wireless adapter is connected to the correct ...

Страница 50: ...les info phicomm com Email Support service phicomm com cn Phicomm Europe GmbH Phone 49 89 66056720 Email Sales info eu phicomm com Email Support support de phicomm com For detailed product information and downloads software user manuals and certificates please visit our website www phicomm com www phicomm de www phicomm us ...

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