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PHASE RESEARCH
USER GUIDE
SECTION 1 - INTRODUCTION
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SECTION 1 - INTRODUCTION
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General
The Fast Track 2+2/386 2000 Series Timer (herein also referred to as the Timer) helps you
operate a drive-thru store more efficiently and profitably by tracking the progress of customer
vehicles through the ordering and delivery process. Management and staff can use this
information in crucial ways:
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To analyze service time
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To improve productivity
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To set performance goals and incentives
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To measure performance
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To predict staffing requirements based on past experience
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To compare shifts, seasons, and stores
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Elements of a Fast Track 2+2/386 2000 Series Timer
A Timer consists of the following elements:
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A Main Console with:
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a Liquid Crystal Display (LCD)
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Status Lights for monitoring eight stations
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a Thermal Printer
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a Keypad for controlling system operation
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Up to five large, LED Remote Displays that show time and give performance information
by flashing average times during non-active timing. These Displays use a series of audio
beeps to indicate satisfaction of performance goals. A sixth LED Two-Color Remote
Display is used as a Special Percentage Remote. It displays the percentage of cars that
satisfies the A-grade target time on any selected event.
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Sensor data channels that detect vehicles in the drive-thru lanes. (Loops embedded in the
drive-thru pavement are a typical kind of vehicle sensor.)
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Communication sensor data channels that detect conversation between employees and
customers.
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