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Accessories
To order Replacement Crystal Litter Trays or other accessories and parts, visit our website at www.petsafe.net or contact our Customer Care Centre.
You can sign up for a Litter Tray home delivery subscription on our website. Crystal Litter Trays will automatically be delivered to your door as
frequently as you choose. Visit www.petsafe.net for more information.
Warranty
Two Year Non-Transferrable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty applicable to this Product and its terms can be
found at www.petsafe.net and/ or are available by contacting your local Customer Care Centre.
• Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth, Ireland
• Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand
– In compliance with the Australian Consumer Law, Warranties Against Defects, effective January 1, 2012, warranty
details of this Product are as follows:
Two Year Non-Transferrable Limited Warranty
What is covered:
Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio Systems”) warrants to the original retail purchaser, and not
any other purchaser or subsequent owner, that its Product, when subject to normal and proper residential use, will be free from defects in material
or workmanship for a period of two (2) years from the purchase date. An “original retail consumer purchaser” is a person or entity who originally
purchases the Product, or a gift recipient of a new Product that is unopened and in its original packaging. When serviced by Radio Systems
Customer Service, Radio Systems covers labour and parts for the first two years of ownership; after the first two years, a service or upgrade charge
will apply relative to replacement of the Product with new or refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the Radio Systems
Product or transfers the property on which the Radio Systems Product is installed. This Limited Warranty excludes accidental damage due to dog
chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchase products outside of Australia, New Zealand, or from an
unauthorised dealer will need to return the Product to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or for any other reason outside of these
Warranty terms.
Claims Procedure:
Any claim made under this Warranty should be made directly to Radio Systems Australia
Pty Ltd. Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair or replace faulty components.
Radio Systems requests the Consumer to contact the Radio Systems Customer Care Centre to obtain a Warranty Return number, prior to sending the
Product. Failure to do so may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will organise for a replacement to be sent in
advance of returning the faulty Product. A Post Bag will be included with the replacement Product for the return of the faulty Product. The Product must
be returned within 7 days of receiving the replacement. If the Product is deemed to be faulty after 30 days from the date of original purchase, the
consumer will be required to return the Product to Radio Systems at the consumer’s own expense. Radio Systems will test and replace the faulty unit
or its components and return to the consumer free of charge, provided the Product is within its said warranty period. This warranty is in addition to
other rights and remedies available to you under the law. Radio Systems goods come with guarantees that cannot be excluded under the Australia
Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount
to a major failure.
Should you have any queries or require any further information, please contact our Customer Care Centre on 1800 786 608 (Australia) or 0800
543 054 (New Zealand).
