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9
Troubleshooting
The Indicator light is flashing
rapidly and the Rake is at the
Home position.
• Check if the Waste Compartment is full. If it is, replace the Litter Tray.
• Check for obstructions and remove if necessary.
• Ensure the magnets on the Waste Compartment Lid are properly attached to the Litter Tray. If not,
lift the Waste Compartment Lid and lower it back down; you should hear a “click” when correctly
attached to the Litter Tray. See the “Install the Litter Tray” section.
• Ensure the Waste Compartment Lid is properly installed. See the “Care and Cleaning” section.
• Ensure the Litter Box Frame is seated properly on the Litter Tray.
• Ensure the Litter Box is on a level surface.
• Ensure the Crystal Litter is evenly distributed. Never add extra litter.
• Press the Manual Button to start a Rake cycle. When the Rake returns to the Home position, the
Indicator Light will light solid green.
The Indicator light is flashing
rapidly and the Rake is stopped
several inches away from the
Home position.
• Check for any obstructions behind the Rake. Remove any obstructions if found.
• Press the Manual Button. The Rake will return to the Home position and the LED Indicator Light will
light solid green.
The Indicator light shows the
Detection Sensors are triggered
but the Rake does not start
sweeping after the Rake delay
countdown time elapses.
• Check to see if the Detection Sensors are obstructed.
• Clear any litter or solid waste that may have collected on the Detection Sensors.
• Press the Manual Button. The LED Indicator Light should stop flashing and turn solid green.
The magnets on the Waste
Compartment Lid do not attach
to the Litter Tray.
• The Waste Compartment Lid may not be properly installed.
• Remove and reinstall the Waste Compartment Lid. See the “Care and Cleaning” section.
• Press down on the Waste Compartment Lid or lift the Waste Compartment on the Litter Tray until
you hear a “click” indicating the magnets have attached.
The Litter Box Frame is not level
on the Litter Tray.
• The Litter Box should rest on the Litter Tray when installed, not on the floor. See the “Prepare the
Litter Box” section.
